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“It was a perfect choice for me as I needed to stay in East Coast”

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Santa Grand Hotel East Coast
Ranked #119 of 319 Hotels in Singapore
Reviewed February 6, 2013

Rooms are clean as the hotel is quite new, simple but nice breakfast, very friendly staff. Good location, very near to Parkway Parade and lots of restaurants and cafes around. The bus stop is just around the corner and easy to find a cab. Next time I will definitely stay here again

  • Stayed: December 2012
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Thank forwhy_to
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this reviewResponded February 18, 2013

Dear Valued Guest,

Thank you for your kind review. We are delighted to know that you have enjoyed your stay with us. We look forward to having you back again with us soon!

Regards,
Hotel Management Team

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661 - 667 of 769 reviews

Reviewed February 6, 2013

Upon check in te lobby and small environment looked fine, however while we entered we carried all our bags and were not even asked for assistance or help by the porter who was standing and looking at us. There was one old lady and a young guy working at the reception. The guy was very helpful unlike the lady who was very conservative and not welcoming. We saw these 2 people most of the times at the reception.

We asked for a Superior double room with such confined space (pictures are not at all what they looked like when we booked), with NO WINDOWS at all. Felt dampness in the room. The bed was quite comfortable though.

Breakfast was such a pity. Not so much variety, no fresh fruits and vegetables availale. Fruits tasted as 1 week old diced. We were very much sad with the hotel and would not recommend this hotel to anyone not even for transit. The only good thing was that there was a mall within walking distance.It was a very big disappointment.

  • Stayed: February 2013, traveled as a couple
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1  Thank Yukta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this reviewResponded February 17, 2013

Dear Valued Guest,

Thank you for your valuable feedback. We are disappointed that we did not meet your expectation during your stay with us.

We appreciate your feedback about our services and we have since counselled our front line staffs in order to maintain our high level of services. We recognize that some of our rooms are small and without windows. If a spacious room with window is a guest’s preference, we will try our best to accede to their request and we would be pleased to recommend the room types for our customers subject to room availability.

Total guest satisfaction is our utmost priority and it is thanks to your constructive feedback that we are able to maintain and further improve on our service standards. We hope to have an opportunity to host you again.

Regards,
Hotel Management Team

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Reviewed January 25, 2013

I had a very nice time here in Santa Grand. The deco in the rooms was A BIT colourful for my taste (red behind the bed vs. grey & silver wallpaper) but otherwise everything was very modern, comfortable, tasteful; it was all clean and functioned well. The little lapis-blue tiled swimming pool on the roof with tropical plants is FABULOUS. 3 iPad stations in lobby provide 24 hour free www access The breakfast buffet was VERY good actually. The restaurants and the shopping streets nearby are excellent. Bus 36, only 2 blocks away, goes to and from SIN changi airport for $1.40, or a shuttle from the airport costs only $9. I would certainly stay again!

  • Stayed: January 2013, traveled solo
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1  Thank dannytaenzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this reviewResponded February 5, 2013

Dear Valued Guest,

Thank you for your wonderful review! We are glad to know that you have a comfortable and enjoyable stay with us. We will definitely share your postive feedback with the team. Thank you again for sharing you experience with us on TripAdvisor. We look forward to having you back soon!

Regards,
Hotel Management Team

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Reviewed January 12, 2013

It was a great hotel, the prices aren't for the people who choose to have a budget trip.
i went to Singapore to visit friends i knew from the internet for 2 weeks long.
i had a marvellous time the hotel is easy reachable and close to town and marina, east coast road offers allot of local restaurants and easy access to bus and metro to town or other places !

their is no room service and the cost for dry cleaning is quite expensive.
yet i would come again the the hotel for its place.

Room Tip: ure to book in the right hotel of santa grand their allot differed ones ! the rooms are quite small...
See more room tips
  • Stayed: December 2012, traveled solo
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1  Thank Fons P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this reviewResponded January 13, 2013

Dear Valued Guest,

Thank you for your patronage at Santa Grand Hotel East Coast. It's always our pleasure to present and express a unique experience of hospitality home to you. We look forward to seeing you again when your next visit in Singapore.

Regards,
Hotel Management Team

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Reviewed January 11, 2013

We stayed here one night in December and overall it was a good stay. The room was fairly small but all furniture and equipment was new and clean. The bed was comfortable and the shower powerful. For the price of the room and the value I'd give it 7.5 out of 10.
The downside of this stay was the breakfast - cold scrambled eggs, not enough croissants and constantly had to wait for the staff to bring the fruits or something else as the buffet quickly ran out. This was disappointing considering we had our breakfast at 8.30! The coffee wasn't the best either. Also we had our lunch here and it was very average, nothing mind blowing and quite expensive.
On our arrival we were greeted by one male receptionist and a young female receptionist. She just greeted us, informed us about the check out but didn't seem to be very attentive and didn't even offer for our luggage to be taken to our room. When we asked for it she looked at as if we bothered her too much. No eye contact, no smile so that wasn't very impressive whereas her male colleague was quite friendly and more approachable. On our departure there were different ladies and both were friendly and more attentive.
In summary, a decent hotel for an overnight stay and close to the airport. It would gain more stars with better customer service and better food.

  • Stayed: December 2012, traveled as a couple
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Thank Jeanina89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this reviewResponded January 13, 2013

Dear Valued Guest,

Thank you for your review. We are glad to know that you have a pleasant stay with us.

We appreciate your valuable feedback, we agree that our service can be improved and we have since counselled our front line staffs. All your feedback has been noted and will use these to continually monitor and improve the quality and services that we offer.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to have you back with us soon.

Regards,
Hotel Management Team

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Reviewed January 8, 2013

We stayed here overnight while in transit through Singapore. There was a mixup with the keys on checking in which meant we had to drag our suitcases around looking for the room until the mistake was sorted out. Other than that problem we found the hotel very convenient to shops and restaurants and of course to Changi airport.

  • Stayed: June 2012, traveled with family
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Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Managment Team at Santa Grand Hotel East Coast, responded to this reviewResponded January 13, 2013

Dear Valued Guest,

Thank you for taking the time write us a review. We are glad to know that you liked the hotel's location and the convenience.

Please accept our apologies for the room key issue. We have since counselled our front line staff and reminded all our employee in order to prevent this happening again. We will ensure that we deliver a high standard of service to our guests.

Thank you again for your valuable feedback and we look forward to welcoming you again in the near future.

Regards,
Hotel Management Team

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Reviewed January 7, 2013

We had an overnight stay at the Santa Grande on 20th December 2012 on our return from Austrailia. Our room was upgraded for free and the welcome and advice from the reception staff was warm and informative. Room was nice clean modern just what you want. We would definately recommend a stay here.

  • Stayed: December 2012, traveled as a couple
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Thank Waynefly7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this reviewResponded January 8, 2013

Dear Valued Guest,

Thank you for recommending us and appreciate your compliments! We are glad to know that you have enjoyed your stay with us. We will definitely share your postive feedback with the team. Thank you again for sharing you experience with us on TripAdvisor. We look forward to welcoming you back soon!

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel East Coast

Address: 171 East Coast Road Santa Grand Hotel East Coast, Singapore 428877, Singapore
Location: Singapore > Singapore > Joo Chiat
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#77 Business Hotel in Singapore
Price Range: $84 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Santa Grand Hotel East Coast 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel East Coast is built on a 2-storey conservation frontage backed by a 5-storey building. Guests will feel welcomed in the lobby, decorated in bright Peranakan colours, that comes with comfortable seating areas and a business center. Rooms come in four different designs, themes and colours that guests will feel the freshness and variety each time they stay with us. A roof top swimming pool and Jacuzzi offer guests a chance to relax in a tranquil environment with a bird's eye view of the low-lying housing architecture symbolic of the Joo Chiat heritage. Bright colours are used on design of the hotel, similar to the patented sophistication seen in the homes of the Peranakans, creating a warm and inviting ambience and leaving guests with fond memories of the stay. ... more   less 
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Also Known As:
Santa Grand Hotel East Coast Singapore

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