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“good cozy hotel....” 4 of 5 bubbles
Review of Bay Hotel Singapore

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Bay Hotel Singapore
Ranked #104 of 309 Hotels in Singapore
Dhaka, Bangladesh
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“good cozy hotel....”
4 of 5 bubbles Reviewed March 24, 2013

just came back from singapore.....i saw many reviews about this hotel before staying there....rooms are compact....other than this i would say this is ideal for those visiting Sentosa and universal studios....bus stops and vivocity complex are just minutes walk from the hotel...staffs are well mannered and friendly.....breakfast not great but okay.... $250 per night was the limited time offer which i got.....little expensive when it comes to room size and other facilities.....but singapore hotels are always expensive.....all u need to consider is standard as well as location advnatges....those coming for shopping or medical purposes should not consider this hotel as this is located at Sentosa....

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank haider_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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828 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Los Angeles, California
Level Contributor
133 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

I stayed for 2 nights. The hotel is directly across the Vivo City Mall and the Harbourfront where ferries to Batam, Indonesia and Cruise ships depart. Facilities are clean and smart. Service is great but as with any foreign hotel and language, be sure you get what you asked for (room service, bell etc). I had a minor problem with front desk charging another card than they were supposed to. Room service sucks (selection, accuracy, presentation, etc) but minibar is free. Singapore being very expensive, THIS IS A GREAT VALUE for your money.

Room Tip: For best views, ask for room on a high floor facing water.
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  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MGE5R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayHotelSingapore, Public Relations Manager at Bay Hotel Singapore, responded to this review, July 14, 2013
Dear Guest,

Thank you for staying with us and we appreciate your feedback greatly. We are glad that you liked our service and found our facilities clean and great value for money.

We apologise that a mistake was made at our service desk. With regards to the poor room service, perhaps you would like to give us a more detailed feedback on the issue in terms of selection, accuracy and presentation by emailing to us at enquiries@bayhotelsingapore.com so that we could make the necessary improvements and serve our guest better. We welcome you back to stay at our hotel the next time you visit Singapore.

Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 20, 2013

The hotel is located opposite vivocity (shopping mall)/Harborfront MRT station and is another alternative to pick for if you heading to Sentosa.
The room is small yet has a separate unit for shower and toilet. The bad is the shower head unit; believe that the switch has gone loose, hence it keeps convert to the hand-held shower head. The hot water isn't consistent, one moment hot and next moment turn cold, which frustrated me.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jinhne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayHotelSingapore, Public Relations Manager at Bay Hotel Singapore, responded to this review, July 14, 2013
Dear Guest,

Thank you for your feedback and stay in our hotel. We are happy to hear that you like the proximity of our hotel to the Vivocity and the mass transportation service which brings great convenience to our guests.

Thank you also for highlighting to us the problems you faced with our shower head unit and the inconsistency of the water’s temperature; both of which we will look into to improve the service we bring to our guests. We welcome you back to stay at our hotel.

Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

We stayed here for 1 night after arriving at around 11pm. The staff were just lovely and nothing was too much trouble. We had our 3 yo and they gave us a disabled room for a little more room - the rooms are small and worth noting if you intend on spending too much time there. However, if you're looking for a decent hotel, near Sentosa, this is worth a serious look. the breakfast was nice and had a good selection of east and west foods.
You're right on the Sentosa gateway, so if you were heading there each day, it's easy on the monorail - just one stop. And you're right across the road from Vivo, a large shopping centre with everything you want - and probably more. I'd stay here again for sure.
If you're there for a few nights, ask to be off the street, it can get a bit noisy on the front rooms (which we were and it was only the weekend).

Room Tip: Front rooms are noisy
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipoh, Malaysia
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed March 17, 2013

My husband & I were staying in a deluxe room & it was just fine for us although it was a little small. Their services were up to standard and the staffs were warm. My room was located at the end of the corridor at the lobby floor and no noise disturbance outside the room. If you are planning to get a perfect view from your room, assure to request for upper floor as my room was facing the highway. The gym facility was disastrous while the swimming pool was small and I shall name it a tub. Anyway, the location of the hotel is near to the shopping mall (vivo city & harbour front). Bus, taxi and MRT can be accessed easily as there can be found at vivo city.

Room Tip: Higher floors have greater view
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank E N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayHotelSingapore, Public Relations Manager at Bay Hotel Singapore, responded to this review, July 14, 2013
Dear Guest,

Thank you for your feedback. We are glad to hear that you and your husband are satisfied with the standard of our rooms and service, and have benefited from the close proximity of the hotel to the public transport.

While our pool is generally adequate in meeting the needs of guests who wish for a swim to reinvigorate themselves for the day, the scenery of Mount Faber from the pool also makes our pool a great place to lounge and relax, which we hope you have enjoyed. Also, we are currently working to improve the gym in hope of serving our hotel guests better. We welcome you back to the hotel when you visit Singapore again.

Bay Hotel Singapore
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RTP, NC
Level Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed March 15, 2013

I had never stayed on this side of town before its across the street from Vivo City Mall, entrance of Sentosa and a 5 min walk to Harborfront MRT. The hotel looked newer, I booked online and got a standard Queen room which normally is perfect for me. I got to my room and was taken back the room was so small the bed was literally across the entire back of the room the only place to walk was the 2.5 ft between the shower/toilet and sink! You did not even have a place to put your suitcase. So I called and complained and was shown a deluxe room which was more like a standard room that I am used to. I switched rooms and was very happy. The service staff was really nice . If you stay here make sure you ask for a room with a desk these are much better.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RJB27540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayHotelSingapore, Public Relations Manager at Bay Hotel Singapore, responded to this review, July 14, 2013
Dear Guest,

Thank you for staying with us and we appreciate your feedback greatly. We are glad that the problem you faced with the room has eventually been solved with help from our service staff and that you are very happy with our Deluxe Queen room.

We look forward to seeing you at our hotel again!

Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
91 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed March 10, 2013

I was attracted to the facade of this newly-opened hotel and had a chance to do a week's stay.

Staff uniform is smart casual - plaid western shirts with skinny jeans. That was something very different from all the hotels, so it makes travelers feel quite comfortable.

I got a complimentary room upgrade, so my room was not that squeezy. I believe their target group would be business travelers who are not particular about space, because their rooms are really tiny.

I was impressed with the toiletries and refreshments though, everything was replenished and on-the-house, that I like!

Service was good, food from room service was average, but I have to admit the fries really stand out! Also, it is nice to note that they serve Little Creatures, awesome.

Most of the rooms face the expressway, which is not much of a view, but the location is wonderful, just 3 mins away from Vivocity, one of the biggest shopping malls in Singapore, and of course, Sentosa, which houses the best attractions locally, like Universal Studios and Resorts World.

Overall, I liked the minimalist décor and efficient housekeeping. Nothing outstanding since the highly-anticipated rooftop bar, Propeller, was not open for business then, but I will be back for sure.

Stayed October 2012, traveled solo
Helpful?
Thank wintryposy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BayHotelSingapore, Public Relations Manager at Bay Hotel Singapore, responded to this review, July 14, 2013
Dear Guest,

Thank you for your feedback and we appreciate it greatly. We are happy to hear that you found design and décor of our hotel appealing and am impressed with the toiletries and refreshments provided by the hotel. We are also glad that you enjoyed our efficient service which had brought you convenience.

Although the view from the room you are staying in has not been great, we are glad that the hotel’s location have made your travelling to shopping mall and Sentosa’s attractions a breeze. Also, while our rooftop bar, Propeller, is unavailable currently, guests at our hotel can enjoy the lush greenery of Mount Faber and feel refreshed. In addition, our STREET 50 Restaurant & Bar, a global flavours restaurant, serves wide-ranging dishes from around the world and have received great reviews such as the Tom Yum Flair and Lamb Rendang. We welcome you back to stay with us once Propeller, the bar which are anticipating, is opened.

Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Hotel Singapore

Property: Bay Hotel Singapore
Address: 50 Telok Blangah Road Bay Hotel Singapore | (Hotel entrance via Temenggong Road), Singapore 098828, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bay Hotel Singapore 4*
Number of rooms: 333
Official Description (provided by the hotel):
Situated at the gateway to Sentosa, in the heart of it all. The diamante-inspired facade, Bay Hotel Singapore, sets the stage for a pleasant stay of convenience in a modern boutique hotel. The 11-storey hotel comes fully equipped with its own set of modern comforts and facilities, home with 333-rooms offering stunning views of Sentosa or verdant embrace of Mount Faber through its panoramic bay windows. ... more   less 
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Bay Hotel Singapore

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