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All reviews bay hotel sentosa island vivo city harbour front mrt station rooftop bar walking distance shopping mall excellent location pleasant stay sheryl staycation luggage renovation pros cons proximity
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Reviewed October 6, 2012

We've been there at the beginning of Oct 2012 and I've choosed the wrong side of the hotel: to the main street. I was noisy BUT the windows are quite good insulated. You still hear the cars.
Next time I have to choose the side to the forrest.

Room size is OK for Europeans, very clean, friendly staff, good internet access, MRT station in 5min walking distance, mini bar was for free :-) and the pool was way too low of 1.2m could be deeper but really ok for a little bit swimming.
Fitness centre is around 4sqm hughe ... totally ridiculous.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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Thank MrMister78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BayHotelSingapore, Public Relations Manager at Travelodge Harbourfront, responded to this reviewResponded October 31, 2012

Dear Guest,

Thank you for staying with us at Bay Hotel Singapore.

We understand that we situated next to the street therefore we have made a point to create double-insulated windows so that they keep out the noise. Also, from our guests’ experience, the noise does die down in the early evening and allows our guests to have a good night’s rest.

We have created a compact-sized gym, also taking into consideration that our guests would enjoy using our pool as well as walks up to Mt Faber where nature is at its best. We are pleased, however, to inform that we are in the planning stage to create a bigger and more spacious gym. Please feel free to let us know if the gym needs to include anything to make it a more well-equipped facility.

We look forward to having you stay with us again.

Bay Hotel Singapore

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Reviewed October 5, 2012

the location was ideal for us as we had just got off a cruise and was able to walk to the bay hotel from the cruise centre a nice hotel for maybe a night or two as the rooms are very small did not like the wash basin in the bedroom and we could only hang two items of clothing up the rest was in our suitcase we had a nice room on the tenth floor overlooking sentosa
overall a nice and friendly hotel

Room tip: higher floor
Date of stay: September 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Barry J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BayHotelSingapore, Public Relations Manager at Travelodge Harbourfront, responded to this reviewResponded October 31, 2012

Dear Guest,

Thank you for staying with us and we are glad you found the location ideal and convenience enticing.

Our wardrobe space does allow for more clothes and we would be happy to provide you with more hangers on your next stay with us.

We aim to make your next stay with us an even better one.

Bay Hotel Singapore

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Reviewed September 29, 2012

i am going to start with the location. the only thing that it is really near is sentosa/vivo city so for everything else you need some form of transportation. the hotel is literally a 2 minute walk from the metro station which goes just about everywhere and you never have to wait more than 5 minutes for a train. the train station also offers a tourist card where for 30 singapore dollar you get unlimited train and bus use, and once your return the card afterwards you get $10 back. if you are staying at this hotel i definitely recommend the metro pass! coming from the airport id say it was no more than a 20 minute cab ride that will cost no more than $28 at most. check in was quick, someone came out to the cab to help bring in our luggage and offered to help us to our room. reading previous reviews i knew about needing to use my room key to active the elevator but they did mention that to me as i was heading to my room, as well as telling me the mini bar is complimentary. We were booked for a deluxe room and looking at the room description from the website i can say we did not have a "pedal-like bay window cushion" but simply a sliding door with gravel on the otherside and we had slippers but no bathrobes. we had to call the front desk because we couldnt figure out how to get the tv to work, the power button showed green but nothing more happened. someone was at the room within 10 minutes, check the remote and all the wires then said he would be back shortly. 10 minutes later he returned with another tv and actually just replaced the one in our room. as far as the noise from the freeway goes,i found since our room was facing the road we did hear ALOT of noise, it was as if the sliding glass doors werent closed all the way but to be honest with the time change and all the running around we did i was tired enough not to nice it. i found every other day the cleaning staff did not come to freshen up the room even though we had the clean room button activated for our room. yes the rooms are small but after going around and seeing the rest of the city it seems the norm there and really do you need lots of standing space in a hotel room anyway?

Date of stay: September 2012
  • Trip type: Traveled with friends
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1  Thank Sabrissa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BayHotelSingapore, Senior Marketing and Communications Manager at Travelodge Harbourfront, responded to this reviewResponded October 2, 2012

Warmest Greetings From Bay Hotel Singapore!

Thank you for choosing to stay with us during your recent visit to Singapore during the Grand Prix.

We are truly heartened by your compliments and comments and will certainly keep on improving and keep up with the latest to provide you, our valued guest, a better experience.

We certainly look forward to your support in the coming days and hope that you will recommend us to your relatives and friends when they come to Singapore to stay.

Wishing you a great week ahead!

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Reviewed September 28, 2012

The location is great, right across from Vivo City, Sentosa and a MRT station. The staff were very nice and helpful. The exterior of the hotel is very nice. The room however, is tiny. It is well equipped though, with a complimentary mini-bar, ample amenities, free wifi, a desk and pen and paper. But the size...it's just too small for two people.

I did like their staff uniforms. Hip and stylish.

Date of stay: September 2012
  • Trip type: Traveled as a couple
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    • Cleanliness
    • Service
Thank TwistedGecko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BayHotelSingapore, Senior Marketing & Communications Manager at Travelodge Harbourfront, responded to this reviewResponded September 30, 2012

Warmest Greetings From Bay Hotel Singapore!

Thank you for your compliments, you have made our day.

We have noted on your feedback and will take it into consideration when we open our next hotel.

Wishing you a wonderful week ahead!

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Reviewed September 20, 2012

We took a staycation for one night at this rather new hotel near Vivocity.

Check-in and check-out was swift and quick. However, the staff seemed rather new and probably were not familiar with customer service. They gave us only very basic information like where to have breakfast and what storey we are staying in. They did not give us more information like where the gym/ pool is, etc.

Room is small. (We had the deluxe) Not much walking space, but should have enough space for one luggage. We stayed in a room that looked out to the cross junction. Many vehicles driving pass the whole time, but luckily, the room is sound proof. Not much of a view though.

Showers is separated from the toilet. Both are tiny.

Location-wise, it is a short walk to Vivocity, where you can have your meals, shopping etc. St James is just across the road if you want to club/drink. Sentosa is rather near too, and it's a nice walk along the boardwalk over.

Swimming pool was quite big, outdoors and quiet. We couldn't locate the fitness centre though.

Breakfast was quite normal, nothing to shout about. Simple fare.

We paid $200 for a night. If you are thinking of going to Sentosa, and don't want to pay for the expensive hotels in Sentosa, this place might be what you are looking for. Otherwise, staycations wise, you might want to explore more established/ interesting hotels.

(Sidenote: we requested for 2 wine glasses at about 10PM, and it took half an hour and 2 reminder calls to reach us. When it came, the 2 glasses are of different sizes!)

Date of stay: September 2012
  • Trip type: Traveled as a couple
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    • Cleanliness
    • Service
1  Thank tracyliuhj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BayHotelSingapore, Senior Marketing and Communications Manager at Travelodge Harbourfront, responded to this reviewResponded September 23, 2012

Warm Greetings From Bay Hotel Singapore!

Thank you for taking the time to feedback on your recent stay with us.

We take your feedback seriously and have already informed the relevant departments on areas to look into and will certainly ensure such occurences do not happen again.

We look forward to your continued support and should you have friends coming to Singapore, we certainly look forward to you recommending us to them.

Just to share, we have new packages from time to time, be sure to check back soon!

Have a wonderful week ahead!

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