We only stayed one night, and as locals we didn't need the assistance of the hotel reception so I cannot really comment on the service. When we checked in the receptionist was civil at best and not welcoming at all, so it may be a good thing we didn't really require any help.
The room we got was Flora II, which lived up to its name by having a wallpaper of huge flowers plastered across one wall. I'm not sure what they were going for with the decor because it was eclectic, to say the least - the garish wallpaper, a rhinestone-studded leather chaise longue in one corner, a baroque-esque chair in another, and industrial-design type bathroom fittings. However, the bed was absolutely amazing - I have rarely come across a mattress, pillow and blankets that comfortable and my sleep that night was wonderful. My husband suffers from sleep apnea but he didn't snore even once.
The room is too pricey for what you actually get - more than $200 for a normal-sized room and no breakfast. However, the bathroom is spacious, and you have a bathtub. And that wonderful, wonderful bed.
Location-wise, it's right in the middle of the Muslim quarter where all the great food [Beach Road, Jalan Sultan, etc] and shops are [down a few streets at Haji Lane], plus it's not a very far walk from Bugis MRT station, so that's a plus. I do have to say that there are definitely better hotels in Singapore [and Bugis] for the price you'd pay here though.
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