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“Perfect Service Apartment in a central location”

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Orchard Scotts Residences by Far East Hospitality
Ranked #29 of 237 Specialty Lodging in Singapore
Certificate of Excellence
Reviewed November 1, 2012

We stayed there with our 2 kids (6 & 8) for 2 weeks in a 2 bedroom service apartment.
All was nicely arranged, spacious and clean.
The advantage is that you have the Newton Circus foodcourt right around the corner as well as a MRT station. If you want you could also walk to Orchard road which onlz takes 15min.

The pool side is nice and you have the choise of different pools e.g. for babys or for swimming.

The cleaners were very friendly and supportive (an ironing board was missing and we got it 10min later ...)

  • Stayed: June 2012, traveled with family
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1  Thank 4_On_Tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 29, 2012

We are a family of 4 & were relocating back from the U.S. We had an extended stay & enoyed every moment of it. The staff is extremely helpful , warm & is willing to go an extra mile to make your stay extra special.
Our older son has a dual diagnosis of Down's & Autism. As we shared our concerns around him with the staff they were quick to take actions. They made sure all the windows in our apmt on the 7th floor were locked ; added an extra latch to make sure he could not open it, took pictures of our son & circulated it to all the security folks to make sure he doesn't wander away or jumps into the pool ( unsupervised, given his love for Water).
The breakfast is awesome.... I miss being there !! Our younger son misses the awesome pools at OSR & the excellent facilities. Not to forget the excellent location that it enjoys.
I would highly recommend it to folks who are relocating to Singapore or are visiting with family!!!

  • Stayed: August 2012, traveled with family
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Thank Jyotsna294265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

The reason that we stayed in this property is because their sister hotel Landmark Village was overbooked. Orchard Scotts is a nice alternative given the amazing serviced apartments they provide.
On the other hand I booked Landmark Village because I wanted to stay in a hotel, in that particular neighborhood. Taking this in consideration we were a little bit disappointing about:

* no 24-hrs front office service, when we wanted to check-out we had to wait for a while before we could leave, not ideal if you have to catch your flight.
* no restaurants or bar where you can enjoy a drink or a light meal if you arrive home late.
* no clear signage in the building, it's hard to find the breakfast area when using the far elevator.
* very poor breakfast, for hot items you have to pay additional. Which I don't agree with since I booked a room including full breakfast. So in case of overbooking this should have been covered.

Anyway, in general this is a beautiful apartment complex, very nice facilities, only 2 minutes walking distance from MRT, most of the staff very friendly and helpful.
If you choose for this place to stay, you will not be disappointed, but I didn't choose to stay here, so my few disappointing points above can be explained by having other expectations (mainly hotel service / facilities) than for an apartment building.

  • Stayed: October 2012, traveled on business
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1  Thank MJanssen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

Stayed at the Orchard Scotts Residences for 2 nights on October 17 and October 18 because the hotel that I booked was over booked and sent me here. It came to my surprise how spacious the serviced apartment that they gave me was. It also had all the amenities that you needed from a hotel. The check-in staff was very helpful and attentive. Definitely would consider staying there directly when I return to Singapore on a business trip.

  • Stayed: October 2012, traveled on business
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Thank Antony_Yiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

Overall a nice property. Our family used OSR as a service apartment when we relocated to Singapore. The kids really liked the pool layout and the very large playground. The complimentary breakfast selection varied during our stay. Mostly a European continental set-up with some Asian selections. Internet speed ran about 1.5Mbs download and 1.7Mbs upload (yes upload was faster than download) via SpeedTest.net with only one device connected. Overall we had about a dozen devices connected via the OSR Wi-Fi, although not all at the same time. Conveniently all of the major schools have bus routes right at the front of the property. And with Newton Circus food court a 5 minute walk there was a variety of cheap and good food to explore. There are several quirks of this place. Our floor was higher up and faces the parliament offices so the windows would not open and were pixelated so light could come in however you could not see out. We would have asked to relocate to a non-pixelated room, however, our stay was not originally was not intended to be that long and incrementally got extended. In fact each time our company extended the stay, all of our door keys and vehicle entries were shut off. Apparently extended the stay voids the current key cards. As this was done between our company and OSR we would only find out when we could no longer get into the apartment, like after taking the kids down to the morning school bus. And lastly the main entry doors close very noisily. Since all the apartments share a common hallway (with concrete walls and tile floors) the noise from loud door closings just echoes down the hallway. Overall this is a very nice property at a very good location and we would recommend it.

  • Stayed: July 2012, traveled with family
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

We stayed in OSR for 2 years, very convenient and pleasant. We visited recently and was delighted to still find Irene and her friendly staff in the breakfast room. Positive changes were made since we lived there. The breakfast improved a lot and we had a great time. Thanks Karamjit, and to all the staff at OSR, keep up the good work, always nice to return to this tranquil and friendly environment.
Mari & Tanya

  • Stayed: October 2012, traveled with friends
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Thank Mari151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

We have been here for about 2 months with our 18 month old toddler. The breakfast became boring after some time as hot breakfast and outdoor seating area reduced for some reason. Air conditioning has been fixed several times which at one point also made us move to another apartment... Business lounge charge you for printouts and they closely monitor you as if you are stealing something?? If you're a working professional/travelling then this has to be dealt with more profesionally.Overall facilities are very good in terms of play area/play ground, swimming pool and outdoor space, great for families!

  • Stayed: August 2012, traveled on business
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Thank sweden_india_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaramjitKaur, Manager at Orchard Scotts Residences by Far East Hospitality, responded to this reviewResponded October 19, 2012

Dear Sweden_India_2

Your candid review is very much appreciated.

In our continuous efforts to improve on the product and services, we do apologise for the inconvenience you have experienced during your stay.
We were indeed, in the last phase of replacing the air-conditioning system at Orchard Scotts.

We acknowledge the issues at Business Centre and please be assured that your concerns have been addressed .

We look forward to be of service to you and your family at Orchard Scotts.

Regards

Karamjit Kaur
Residence Manager
Orchard Scotts Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Scotts Residences by Far East Hospitality

Address: 5 Anthony Road | #14-09, Singapore 229954, Singapore
Location: Singapore > Singapore
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 237 Specialty Lodging in Singapore
Price Range: $198 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Orchard Scotts Residences by Far East Hospitality 5*
Number of rooms: 204
Official Description (provided by the hotel):
Orchard Scotts is a premier development located amidst the serenity of Cairnhill Road and Anthony Road, next to Newton MRT. The development is only a ten-minute stroll from the bustling shopping paradise of Orchard Road.Its arresting modernistic design is the brainchild of Arquitectonica, the world-renowned firm responsible for urban architectural legends such as The Westin New York at Times Square. Designed with the discerning elite in mind, the Orchard Scotts' lifestyle epitomizes luxury and elegance. Our sprawling landscape spans some 2.5 hectares, allowing you the experience of vast, unadulterated space, where urbanite sensibilities co-exist in harmony with nature. Awards: FIABCI Prix d'Excellence Award 2009 (Residential Category),Landscape Industry Association Award 2009 ... more   less 
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Orchard Scotts Residences By Far East Hospitality Singapore

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