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“Excellent hotel in Singapore”

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Oasia Hotel Novena, Singapore by Far East Hospitality
Ranked #41 of 312 Hotels in Singapore
Certificate of Excellence
Sao Paulo, SP
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent hotel in Singapore”
Reviewed January 7, 2014

Nice and brand new hotel in Singapore. Located in a not that downtownish neighboorhood, there are fewer dining options but there's a mall nearby (United Square) and a hawker center in the nearby Newton subway station! Very convenient due to the direct access the Hotel has to the subway (integrated in the underground floors).

The staff is very friendly and helpful. The hotel looks and feels new and offers complimentary wifi and coffee and tea in the room. The TV is integrated to the hotel system and offers the possibility to book taxis, check the weather forecast and see the hotel announcements.

Truly an oasis in Singapore! Highly recommended!!!

Room Tip: ask for mountains view in the higher floors... different view of the skyscrapered Singapore
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liangster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear liangster,

Thank you for your review of Oasia Hotel and we are elated that you had a pleasant stay with us.

We are delighted that you had a great stay and found the proximity of the hotel to the restaurants and the underground station to your convenience. We are also pleased to know that you enjoyed our hotel amenities and the service level of our staff met your expectations.

We look forward to hosting you again soon.


Kind Regards,

Teo Joo Leng
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (715)
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English first
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 5, 2014 via mobile

Stayed for two nights in early January in a standard room. Looked exactly as promised on the website - always a good sign.

Well thought-out room. Good views. Great shower! About half the price of staying on Orchard Road and only two MRT stops away. You don't even have to leave air-con to get from your room to the shops.

Lots of cheap eating options in the two malls next door.

Will definitely stay again next time we're in Singapore.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Ann-Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear Ann-Marie N,

Thank you for your positive review of Oasia Hotel Singapore.

We are pleased to know that you enjoyed the view and the layout of the room. We are glad that the proximity of our hotel to the nearby train station and shopping malls was to your convenience.

The Oasia team looks forward to welcoming you back for another enjoyable experience soon.


Kind Regards,

Teo Joo Leng
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tegal, Indonesia
Level Contributor
120 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed January 2, 2014

I booking this hotel at 29-31 December 2013, i take 2 Club room, i still excited with the hotel club, they claimed as THE BEST CLUB LOUNGE, so i tried, but when i complain about it they only said FULL HOUSE and sorry. That's really terrible and for sure is THE WORST CLUB LOUNGE. The only best thing about this hotel is only the NOVENA MRT Station is under their Basement. But Believe me better take this hotel as the last choice.

Room Tip: better take the standard room not the Club, you got the same thing, don;t waste your money. the club...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank C_Agustino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear C_Agustino,

Thank you for your most recent review of our hotel.

Please accept our deepest regret for your experience at our Club lounge. We had launched an exclusive Club promotion that week which was met with overwhelming response. The large turnout unfortunately compromised some of our guest experience offered at the lounge. We have since implemented measures to ensure that all our Club guests receive the rightful positive experience during their stays with us.

We do hope that you will give us another opportunity to regain your confidence in us and be of service to you once again.


Kind regards,

Teo Joo Leng
General Manager
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Doha, Qatar
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 2, 2014 via mobile

My husband and I stayed her for 8 nights over the Christmas/New Year holiday. We stayed in a corner room which part of the club levels- the room was small but the view was amazing. I've given it four stars as The club lounge got quite crowded during breakfast and it took a while for the food to be replenished. House keeping often hadn't been to our room by 4pm. Saying that, the staff were extremely helpful. We really enjoyed our stay at Oasia and would recommend it. The MRT station (Novena) at the basement of the hotel is a massive positive and only two stops from Orchard Road. The line continued to Marina Bay without any changes.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank emwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear emwales,

Thank you for choosing to spend your Christmas and New Year holiday at Oasia Hotel Singapore.

We are pleased to know that you like our hotel design and found our location highly accessible to the underground train station and the nearby malls.

We regret to learn that the food was not replenished sufficiently during your breakfast. We are currently reviewing our processes to improve the flow. Besides our ground floor restaurant Zaffron, you may like to know that we also have another breakfast venue located on the 8th floor which is our Verandah Lounge. This is an alfresco concept and we are most happy to invite you to try out this venue for your breakfast during your next visit should you deem Zaffron and the club lounge crowded.

We hope to welcome you back in the near future.


Kind Regards,

Teo Joo Leng
General Manager
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Brisbane
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 1, 2014

We stayed 2 nights at the Oasia. Paid AUD180 a night for a deluxe room which is okay considering we traveled just before Christmas. Check in was smooth, they upgraded us to a corner room (Club Room minus the club benefits) which was very nice of them. The room is well laid out but very small, almost the same size as the bathroom (which has a very modern rain shower and bathtub), so there isn't much space left after the bags are unpacked. The bed is comfortable and the view is great. We had a nespresso machine which came with 3 capsules but we didn't use it. As for the location, the plus side is that the hotel is connected to the MRT and a small mall next door via B3 concourse, but on the downside Novena is really not that central and you have to take an MRT to go to everywhere. We chose this hotel as it was one stop away from Goodwood Park where we were attending a wedding. We had previously stayed at Fairmont which was fantastic and had really spacious rooms. Overall Oasia was an ok stay if you can get a good price and if you are not claustrophobic.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AudreyTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear AudreyTan,

Thank you for your positive review of Oasia Hotel Singapore.

We endeavour to provide our good value to our customers and are glad that you found our pricing attractive. We are also delighted that you enjoyed the comfort of our Club room and found our facilities to your satisfaction. It is noteworthy that you found the proximity of our hotel to the nearby mall and train station to your convenience; we have received similar feedback from many guests as well.

We thank you again for giving us a chance to be of service to you and look forward to welcoming you soon.


Kind regards,


Teo Joo Leng
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 1, 2014 via mobile

Out of the three hotels we stayed at during our holiday last month this was definitely our favourite.
We had a Club Level room which was rather small but very functional. We asked for a room with a good view (facing the north) and that was certainly what we got! Our room was also clean, quiet and the air conditioning worked well as did the wifi.
The staff in general were very friendly and helpful our check-in and out was quick and efficient. Special mention should go to the Club Level staff who showed great attention to detail. We made good use of the Club Lounge and were even able to bring one guest free of charge on one of the evenings. The only minor criticism we would make is that we would have liked more fresh fruit to be available at breakfast time.
We used the pool on the eighth floor which was slightly warmer than the Club Level one. The pool itself was quite large and the surrounds had a resort-like atmosphere, there were showers on that level as well as a gym.
The location of the hotel was perfect, just far away from the CBD to be quiet yet the Novena SMTR station was right underneath so it didn't take long to get anywhere. The station could be easily accessed through a walkway on the basement level which led to a small food court next to the station.
We will be sure to return here in the future.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Harrietah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear Harrietah,

Thank you for selecting Oasia Hotel Singapore as your favourite hotel during your holidays and we are most delighted to know that your stay with us exceeded your expectations.

We regularly review our Food and Beverage offerings and we will take note to include more fruits into our breakfast selection the next round. We appreciate your recognition towards our associates and it is always a pleasure to be remembered for making our guest stays an exceptional one. It is a pleasure to learn that you found our hotel location highly convenient with direct access to the vicinity shopping malls, restaurants and MRT station. It is also a delight to know that you managed to enjoy our swimming pools.

We look forward to welcoming you back again on your next trip to Singapore!


Kind regards,


Teo Joo Leng
General Manager
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Denver, CO
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 1, 2014

It was our first visit to Singapore, and after much online research on hotels, we chose the Oasia. We arrived overnight, at approximately 2:00 am local time. Check-in was quick and efficient, if not especially friendly. We made our way upstairs to out room on one of the club levels ourselves; I think there was only skeletal staff on duty for a weekday overnight? The room was nicely appointed, comfortable, and the view of northern and eastern Singapore from the huge windows was lovely.

The next morning, we went to the "Living Room" (aka club) level for breakfast. What a lovely experience that first morning. There were just a few other couples, and we were greeted by name (!) and promptly asked for our coffee requests, which are made to order. The food choices were plentiful and generally delicious.

Partway through our breakfast, guest services manager Margret Cenas arrived. We introduced ourselves, and Margret asked about our traveling companions who were due to arrive later that afternoon, and if we were visiting for any special occasion. We mentioned that one of the later arriving pair, our niece, was celebrating a birthday that weekend. Margret offered to have her room decorated with a special birthday welcome, even though they were due to arrive only 3-4 hours later that day. This was at a nominal cost, about US$25. We accepted. Later, after our niece arrived, she showed us pictures of her room: lots of flowers laid from the door to the bed and desk, happy birthday signs on the wall and bed, and a birthday cake on the desk. Impressive on such short notice, and a huge surprise to our niece, which she loved.

As our four night stay progressed, we continued to take advantage of the club level breakfasts and cocktail hours each day. Each day, the hotel obviously to busier going into the weekend. The gracious and individual service we received the first night became more disorganized proportional to the number of guests in the club lounge. On Saturday evening and Sunday morning, it was pretty messy... drink orders, while not forgotten, took 15-20 minutes to be delivered. Food was often missing/empty, and plates and silverware were difficult to get. The staff were friendly throughout, and apologetic for delays, but it was obvious that they were overwhelmed.

The "Living Room" concept at Oasia is great, and provides a truly lovely experience if the number of guests is relatively small. However, Oasia really should come up with a much better organized system to manage provision of food and drinks during busy times... otherwise what should be a great concept ends up being not so good and guests are disappointed (as other reviews here mention).

All-in-all, our experience at Oasia was very good. The person attention we received from Margret during the entire stay was greatly appreciated, the location in Novena with direct indoor access to the MRT station was fantastic, and the room was lovely. The club level is recommended, if your stay happens to fall during less busy (mid-week?) periods. Otherwise, while the club level is still nice, expect slow and rather disorganized (but still friendly) service during breakfast and cocktails.

Room Tip: Views from the upper club level rooms, looking north, are lovely.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank igbotrevordc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, January 10, 2014
Dear igbotrevordc,

Thank you for choosing to stay with us for your first visit to Singapore.

We are delighted to know you have enjoyed your experience at Oasia Hotel and indeed, it was a pleasure to have been of service during your stay. We will pass on your appreciation to our Guest Experience Manager, Margret for her exemplary service and commitment to your needs in ensuring your niece’s memorable birthday celebration.

We regret to learn that your experience at the Club Lounge dipped towards the weekend as the place got crowded. Please be assured that we take this matter very seriously and have engaged our Club Manager to improve the flow of food and drinks at the lounge.

The Oasia team looks forward to having another opportunity to serve you again in the near future and provide a consistent level of service that we are proud of.

Kind regards,

Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oasia Hotel Novena, Singapore by Far East Hospitality

Property: Oasia Hotel Novena, Singapore by Far East Hospitality
Address: 8 Sinaran Drive, Singapore 307470, Singapore
Location: Singapore > Singapore
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Singapore
#18 Family Hotel in Singapore
#24 Spa Hotel in Singapore
#28 Business Hotel in Singapore
#41 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oasia Hotel Novena, Singapore by Far East Hospitality 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more   less 
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Oasia Hotel Novena, Singapore By Far East Hospitality

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