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Oasia Hotel Novena, Singapore by Far East Hospitality
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Reviews (4,171)
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3,193 - 3,198 of 4,171 reviews
Reviewed July 23, 2013 via mobile

A fabulous hotel with friendly accommodating staff. Rooms were modern and well equipped if a little compact. Location and underground access to local shopping mall rounded the experience perfectly. Bed was comfortable and air conditioning was easy to control despite first appearances. We got excellent advice from our friendly porter with regards to places to see and things to do. Would definitely recommend

  • Stayed: July 2013
    • Value
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1  Thank Janelou1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded September 20, 2013

Dear Janelou1,

Thank you for your kind review of our Hotel.

We are happy to know that you had a wonderful time with us and that our associates provided a memorable experience for you.

We are also happy to know that you found our location and accessibility to the nearby shopping malls to your convenience.

We look forward to welcoming you back in the near future.

Kind Regards,


Teo Joo Leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

I had the worst hotel experience in there. The service was truly horrible especially a receptionist named Prissilia. Upon my arrival, i experienced the longest check in ever with very little respect. Secondly, when i reached my room, the room was too small. It was clean but i guess there are better hotels around with better price and better rooms. Plus, this is a new hotel. Shoulnt it be better than the older hotels?. Another scene happened when i asked for a room change and this prissilia hung up on me when i was not finish talking. Further nonsense happened when i had to wait at least 30 minutes for the bellman to come up whig in return, he didnt. I brought all my luggages alone.

There are more ugly things happened. The only advantage they have is only the location.

  • Stayed: July 2013
    • Value
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2  Thank Ik1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded September 17, 2013

Dear Ik1212,

It is regrettable to note that your stay experience at our hotel was not up to expectations. Please be assured that your feedback is being looked into seriously and we will review the need for any corrective measures to improve our guest experience.

We sincerely hope that you will allow us another opportunity to host you again so you could truly experience the service that we stand for.


Warm regards,

Teo Joo Leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

I stayed at Oasia last December and it was a pleasant stay. Rooms are not exceptionally large but are quite modern and well designed.

I was there for a business trip and it was all fine. The property is not very big but then that is how it is in Singapura! The rates are also in line with other Singapore hotels.

Room Tip: Higher the floor, better the view!
  • Stayed: December 2012, traveled on business
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Thank NuravG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded July 25, 2013

Dear NuravG,

Thank you for your compliments of Oasia Hotel and we are delighted that you had an enjoyable stay with us last December.

We look forward to hosting you again soon.


Regards,

Teo Joo Leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

We checked into the hotel from 19-21 July, hoping to get revitalized. The Hotel is accessible to most places you may want to venture as it is just next to the MRT station through a underpass. The room with the king bed was comfortable, clean and well maintained. The toilet and bath was great with toiletries including tooth brushes and towels for different uses. The bath area was about an inch sunken in and prevents flooding, a smart design. We had problem with the toiletries' bottles. They were a little tough and was difficult to squeeze out the hair conditioner and the body lotion. We ended up not using them. The management may want to look at improving the design of the tap at the wash basin, it was difficult to turn on with soapy hands. Thus not friendly with our "save water" campaigns.
Rest was not good enough as the sound insulation of the doors were not too powerful. Noises from closing doors down the corridor were irritating coupled with those made by other guests.
The house keeping kept ringing the door bell at 10 am despite me lighting up the " Do not disturb" sign. He asked if I had any laundry and the time he could make up my room! Gosh!
Breakfast offers a variety, including pastries and muffins. It would be great if the pastries could be kept warm, especially the croissants, crisp and fragrant!
Thanks to the tainted glass between the room and the bath, reminded me of my jeans hanging behind the door before we checked out.
But the greatest gesture would be the provision of free wifi everywhere within the Hotel.
If you are here for holidays, shoppings and food, this hotel will provide u easy accessibility.

  • Stayed: July 2013, traveled as a couple
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Thank centrisleng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded July 25, 2013

Dear Centrisleng,

Thank you for making Oasia your choice of hotel during your last trip to Singapore.

We are pleased to know that our hotel location and proximity to the nearby malls and train station served your needs well.

We are concerned to learn of your experience regarding the toiletries’ bottle and the tap at the wash basin during your recent stay with us. It is regrettable that you also encountered some noise issue. Please rest assured that we will follow through with our technical team on the areas raised.

We sincerely look forward to having another opportunity to regain your confidence and be of service to you again in the near future.

Regards,


Teo Joo leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

We booked this hotel for our anniversary...nice room for couple, great services , free WIFI in the room and nice pool although we don't have chance to enjoy the pool. very near to MRT station. however they do not have baby cot for the baby aged above 1 year old for those who travel with baby.

  • Stayed: July 2013, traveled with family
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Thank shinny81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded July 23, 2013

Dear shinny81,

Thank you for your review and we are pleased that you had chosen to celebrate your special occasion with us.

It is a delight to hear that you enjoyed the facilities and accessibility of the nearby train station.

We do provide baby cots but they may have been fully taken up during your stay date. Do let us know early your requirements in future and we will purchase additional cots if needed to ensure that your stay is pleasant.

The Oasia team looks forward to hosting you again.


Kind Regards,

Teo Joo Leng

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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