I've stayed at oasia a couple of times and it was very pleasant. I loved the location and proximity to amenities - it's directly next to novena square so food and groceries are a short stroll away. More importantly, the service has never failed neither has the comfort of the room and its exclusivity.
The bed and the room is very comfortable. So thinking with the other pleasant stays in mind, i booked the room for a birthday surprise and a getaway from the hustle and bustle on New Year's Eve. Granted it was New Year's Eve and I understand that many people will have parties at the hotel, however at 4am our neighbors were still yelling and shrieking with like hyenas. We decided to call the front desk to get them to lower their volume. They said they would be sending a security guard up "again", so did that mean that other people had complained? Come 10 minutes, the noise was still going on strong. Another call to the front desk had the lady asking if it was not our next door neighbor but a few doors down instead. Out of curiosity I went out of the room and waited at the lobby, another 10 minutes, no security guard in sight on our level. The horrendous discovery was that the noise was coming from 4 or 5 doors down and there were people sitting OUTSIDE the room talking. How the rooms in between us tolerated it was beyond me. Is this a chalet?!
Went down to the front desk who told me that they were at full occupancy and that they would send a security guard up. In the end, the kind porter had to accompany us back to check out the situation but to no avail. Comforted by the initiative taken by the porter we tolerated the noise which continued until 9am the next morning. There were definitely more than 4people in that room for sure with more outside it.
after the noise calmed down, we realised that the walls were eerily thin when we heard our neighbours television loud and clear, down to the drawing of a sword. When we shared with rani at the club checkout desk about the sleepless night, the lady just did a quick drawl and said "our apologies", and a very minor fault - no one wished us happy new year as we checked out. To add, the porter (different one) outside tried to shove us the cab he called for the people before us who he let board an uncalled cab. We had not asked for a called cab at all because the cabs were streaming in slowly but steadily. If we were not local, we would have been cheated and paid for the booking which we had not made. The cab was later given to some tourists with the same line he used on us "I've called a cab for you"
Worst stay ever. Zero service recovery. Our only request upon check in was for a quiet room which the club check in agreed to provide. If it was impossible to provide, please tell your guests up front. And at the checkout, we were just looking for someone to listen to our woe about the night and perhaps provide some assurance but that they would look into the thin walls but there was none. even worse, they tried to cheat us?! If they were honest about the cab we would have taken it. It may seem like a minor fault with the cab but it does say a lot about the staff and the way they were trained.
Will never stay at this oasis of disappointment again, tourists please beware.
- Official Description (provided by the hotel):
- Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more less
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- Also Known As:
- Oasia Hotel Novena, Singapore By Far East Hospitality