Totally enjoyed my stay at Hougang Village Residences. The communiques with the staff before our arrival was always professional and timely. I have family in Singapore and they were able to preview the apartment for us (we live in USA) so that was a big plus. We were 3 adults and two kids and got a 3 bedroom unit.. Traveling with two 11 year olds and staying in a hotel would have been a bit cramped, so having a whole apt to ourselves was the best way to go.
We all love the pool especially as the chlorine level was just right and it was a big, big pool. The water was always warm though, but I think it has to do with the country's weather. I do like to plunge into a cool pool. Initially, there were no pool towels but a few days after we arrived big green and white towels were ordered and dedicated to the pool. However, there just weren't enough towels and they ran out on the weekend.
It was nice to have airconditioning throughout, except at times the master bedroom air con seemed to just be blowing "fan"air rather than cool air. I spoke to Serena about it and she saw to its maintenance right away. But, I think the unit just needs to be replaced. The Master room gets pretty hot on sunny days and a new powerful aircon would improve its status.
Also, the master mattress wasn't that comfy even though it was clean and the linens at standard. I could feel some springs on my back so maybe the mattress could be replaced and good firm mattresses like the 4-5 star hotels put in. I didn't notice the springs the first few days as I was exhausted from the long journey, but once I settled in, both my husband and I noticed it.
The kids did not complain about theirs so that's good. There was plenty of closet space, but would be nice to have more hangers.
Just a few more kitchen supplies would be nice like a potato peeler and big wok. After all this is SE Asia and what is a SE Asian kitchen without a regular sized wok. Nice full sized stove. Microwave in an awkward position but nice big fridge.
Our housekeeping lady, Jaya Seetha was the person we saw regularly (3 times a week) and she was always pleasant, smiling, and helpful. She gave us extra towels when I requested them. Even when I pointed out things that could be improved, she listened intently and said she would pass my comments to the office. (There was some mould in the master bath but once I brought it to the attention of Seetha, it was resolved.) Even when we were home, Jaya Seetha managed to clean thoroughly and not make us feel as if we were in the way. I was very pleased with her work. She speaks and understands English so that was a plus.
Recommendation about the master bath: Older tile needs to be updated once in a while with silicon or grout to freshen up the look (esp in master bath).
Also, the master bathtub is very slippery and perhaps yáll could put some anti-skid strips. The current bathmat was even more of a hazard when I tried to use it. Those strips are easy to lay down or a good coating of anti-skid would work too.
All in all this was one of the better accommodations I've had on my umpteen visits to Singapore. Would be nice to have been given preferential treatment when I requested a 2 bedroom for my extended visit. But...oh well, I'm off to Sentosa for the rest of my stay.
- Official Description (provided by the hotel):
- Select your choice of apartments in Singapore from any of our 78 two and three-bedroom suites at this intimate residence, set in a cosy residential neighbourhood. Located above the Hougang 1 retail podium, you will enjoy the convenience of a mall comprising 24-hour food court, Fast Food outlets, different cuisine restaurants, supermarket and few other retail shops right at your doorstep. Our fully furnished apartments in the Hougang district of Singapore are available for immediate occupancy. All units are completed with complimentary wireless Internet access. Our facilities includes Swimming Pool with kiddy pool, Jacuzzi, Sauna, Gym, Tennis Court, Children Playground and garden with BBQ pits - cater to business executives, leisure travelers and families alike. Located just a short 10-minute journey from both Hougang MRT and Buangkok MRT, Village Residence Hougang is also a mere 20-minute drive from Orchard Road and the Central Business District via expressway. We also provide complimentary Shuttle Bus services to Ang Mo Kio MRT Station on weekday mornings (except public holidays). ... more less
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- Also Known As:
- Village Residence Hougang By Far East Hospitality Singapore