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“Worst tour operators”

Tour East Singapore
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Singapore Private Departure Transfer: Hotel to...
Ranked #42 of 160 Tours in Singapore
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Established since 1972, Tour East has risen over the years to become one of Asia Pacific’s leading destination management companies. Our strategy is simple: to continually improve and develop the best holiday programmes in the industry.
Reviewed May 17, 2012

We booked 2 tours on the 10th and 11th May through viator.com. We confirmed pickup from our hotel at the Marina Bay Sands for the Night Safari Tour on the 10th May, however the lady I spoke to (I believe it was Annie) did not advise where we would be picked up. When we spoke to Concierge, they directed us to the Coach terminal where we waited from 6pm to 6:30pm. I decide to call their contact centre only to be advised that the shuttle bus had come to pick us up from the front desk and has already left. We had to make our own way to the Night Safari on a taxi which we paid for (SGD$35) and was constantly asking the driver to hurry to the Zoo as we were told we had to get there by 7pm. We arrive at 7:15pm and the tour group was not there yet. Our tour guide, Florence, was kind and apologetic and she made sure we were aware of the time the coach was leaving. Our coach left the zoo at 10:10pm and was dropped off at the front of the Grand Hyatt. Instead of organising the shuttle to drop us off at Marina Bay whilst on the bus, she had to call the driver from the front of the Grand Hyatt with about 8 of us on the side of the road waiting to get home to our respective hotels. Not happy.

The second tour was the trishaw tour of Chinatown booked for the 11th May. We reconfirmed pickup and was advised we would be picked up from the Concierge desk at 6pm. At 6.15pm I phoned their contact centre and was advised that the driver was at the Hilton picking up other customers and would pick us up next. Upon hearing this, my partner went upstairs to our room as he had forgotten something. At that moment the driver arrived at the hotel, went to a group of people in the middle of the lobby calling out names. I suspected it was the shuttle bus driver so I walked up to him and asked if he was from Tour East. He was. I informed him we were told we would be picked up from Concierge and I pointed to the Concierge desk where there was a ‘CONCIERGE’ sign. He offered no apology or reason why he didn’t come looking for us at the Concierge desk. He found another 2 people to pick up in addition to myself and my partner. Unfortunately, there was a delay with the lifts and my partner was taking a little while to get back down to the lobby. After 5 minutes, the shuttle bus driver said he could not wait any longer and he would have to leave. I informed him we were not missing this bus as we had already missed the bus to the Night Safari the night before and had to pay our own way to get there by taxi. When my partner arrived, he scolded us telling us not to be late for pickup. We told him we were there on time at 6pm and HE arrived late. We couldn’t understand why this driver is being rude to paying customers when it is tourists like us who ultimately pay his wages.

The whole experience with this tour company marred our otherwise positive experience of Singapore and we won’t be recommending Tour East to any of our friends and family. There were other hotel guests who had booked with RMG Tours who didn’t seem to have any issues. Their bus driver almost picked us up from Marina Bay for the Night Safari because he didn’t want to leave us behind! We wish we had booked with them instead.

5  Thank kaz188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"our tour guide"
in 25 reviews
"trishaw ride"
in 11 reviews
"booked tours"
in 10 reviews
"night tour"
in 16 reviews
"through viator"
in 7 reviews
"round island tour"
in 5 reviews
"dropped off"
in 6 reviews
"highly recommend this company"
in 3 reviews
"traditional chinese medicine"
in 3 reviews
"picked up from our hotel"
in 3 reviews
"buffalo tours"
in 3 reviews
"second world war"
in 4 reviews
"excellent tour"
in 4 reviews
"changi museum"
in 5 reviews
"high tea"
in 3 reviews
"changi airport"
in 6 reviews
"buddhist temple"
in 3 reviews

303 - 307 of 314 reviews

Reviewed March 20, 2012

Booked two tours on Qantas website. Both tours were late with pick up and then we had to hang around their depot as they tried to organize which bus and passengers were going where. We felt rushed at the breakfast at the zoo and at Sentosa. The guides were very nice, but. It all seemed a bit slapped together.

2  Thank Messyhair99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

I completely agree with the above review and wish i had read it before our trip! We also did the breakfast with orangutans/singapore zoo tour with this company & it was so rushed we couldn't enjoy it. The whole tour was supposed to go for 4.5 hours and this included roughly 1.5 hours travel time (45 minutes each way). The tour guide was rushed, we arrived at the breakfast late after it had already started and the orangutans were already out! This meant you could hardly eat if you wanted to watch the orangutans. (or if you did eat you would miss the orangutans which we came to see but we had paid for breakfast too!) Once the orangutans went off stage we were only left with just over 1.5 hours to see the rest of the zoo, which is nowhere near enough time.to see a whole zoo. The tour guide said on the bus we could stay on at the zoo but we would have to get our own way back so they clearly know they dont give us enough time. We stayed on at the zoo & paid for our own taxi back - we bumped into heaps of people from our bus who had also stayed on and not got the proper bus back. We did another tour with this company as we booked them both at the same time & we had the exact same experience the second time. Not enough time and way too rushed so you dont get to see or enjoy the tour you are doing. Would not recommend to book through this tour company at all!

1  Thank Pinkstarz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2011

Would not recommend unless you don't have enough time to do otherwise, and like guided tours where the tour guide races at a hundred mikes an hour and leaves you behind.
Would recommend the HOP ON HOP OFF bus instead and make your own way round.
Our 4 hour trip to breakfast witht the orangutans was only just over 2 hours as rest was travel time, waiting for people etc ...as a result, every tour we had booked on, we were too rushed to look around properly .....and very hard for people with walking sticks like ourselves.
Tour guides were good with giving us information on outward journey but disappeared on return....... We certainly did not get our moneys worth on any of the tours and would have liked to spend more time looking around.

1  Thank Dianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 1 week ago via mobile
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Thank Churzhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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