Booking 2 rooms, 1 on Executive room and 1 on superior. Buy front desk staff just put us to both of superior rooms. First mentioned that we had book both superior but when I point out on document that we had book exec. room, she then say it systems error. (Indeed, It's her error).
However, we have to stay at 2 superior rooms. Front desk staffs say that all executive are fully occupied. I had booked 2 week in advanced and get confirmed but I still cannot get what we booked. Staffs keep say sorry but not help anything to solve nor offer to transfer us to nearby hotel. They offered us by reduce rate from Executive room we book to superior room rate we stay. which is mean nothing, I stay superior so I have to pay superior rate. This is not call offer at all.
Room is clean but small and not sound-proof. You may hear TV from room besides. Bathroom has no bath curtain to split between wet and dry area, so it will wet whole floor after shower.
The hotel set price so high but deliver to customer so poor quality & service. I'm quite disappointed.
There is a local food court near by at Albert Food center (walk from to hotel, passing Lasalles University and cross the road. It's on the way to Bugis MRT). You can find local food stall there. It's worth to try what local eat.
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- Also Known As:
- Parc Sovereign Hotel - Albert St. Singapore