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“Changi Village Hotel” 4 of 5 bubbles
Review of Village Hotel Changi by Far East Hospitality

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Village Hotel Changi by Far East Hospitality
Ranked #76 of 308 Hotels in Singapore
Preston UK
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Changi Village Hotel”
4 of 5 bubbles Reviewed March 18, 2013

This hotel is good for a stop-over when flying via Singapore. It is cheaper than the airport hotels. It is a half-hour free shuttle ride away from Changi airport. There is cheap tasty local food to be had within walking distance of the hotel but food is available in house too. The rooftop infinity pool is great for relaxation. Other decent hotels are miles away from Changi.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with clever-hotels.com

Helpful?
2 Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this review, March 25, 2013
Dear Rodney B,

Greetings from Changi Village Hotel and glad that you have an enjoyable stay with us.

Appreciate your commendations towards the hotel's vibrant location and its facilities especially our infinity pool as well as the complimentary airport shuttle service.

Hope to have you with us again and feel free to contact me when you planning your next visit to Singapore.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Changi Village Hotel
kentlaw@farest.com.sg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,030 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (513)
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English first
Singapore, Singapore
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed March 17, 2013

This is my first review of this hotel though I've stayed there at least once a year since about 7 years ago. This hotel is ideal for a staycation as there's plenty to do in and around Changi Village. The rooftop pool is also ideal for chilling out.

Hotel maintenance
Parts of the hotel are green with algae. Some of the facilities in my rooms (I booked 1x deluxe room and 1x junior suite) were not working, e.g lights and tap.

Service standard
Reasons why I won't be returning to this hotel.
(1) While checking-in, I've asked for 3 complimentary car passes as there were 5 of us and we have 3 cars. Miss Siti, the front desk officer, then whispered to her Malay colleague "tamak" (greedy in Malay), not knowing that my friend is Malay. My friend then questioned her in Malay but she denied making such a remark. Even her colleague beside her had a miraculous memory loss!
(2) I also had to move to another room as the twin beds that were promised became a king bed.
(3) Breakfast was not very enjoyable as the staff was overwhelmed by the crowd.

With the opening of Crowne Plaza at T3, Changi Village Hotel is no longer the nearest hotel to the airport. If the facilities are not well-maintained and staff well-trained, I foresee the hotel losing more customers like myself.

Room Tip: Ask for a room with sea view on level 6 or 7.
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank AndySee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this review, March 18, 2013
Dear AndySee79,

Thank your for sharing and our sincere apology for the poor stay experience.

Please be rest assured that necessary attention and actions have been taken to prevent reoccurence of such unpleasant incident.

Would very much appreciate if you could contact me directly in order for us to accord the necessary service recovery as well as giving me the opportunity to personally welcome and apologize to you.

Hope to receive your email soon.

Best Regards,
Kent Law
Hotel Manager
Changi Village Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 16, 2013

This was my first time to Singapore, so didn't know what to expect from the hotels there. This place was a pleasant surprise and a great location if you are only in Singapore for a stopover for a couple of days due to it's close proximity to Changi International airport. There is a free bus shuttle that takes you to and from the airport which is very convenient for a first timer who has no idea of how taxi's and public transport work in a foreign country. The area (Changi Village) has enough to keep you entertained for the short period you might be there, but the more central part of the city is within relatively close and cheap reach by taxi. There are local food outlets (food hawker centres) as well as a Subway for those not quite ready to try the local cuisine (which is absolutely delicious as far as I'm concerned and well worth a try!!). The beach is within walking distance from the hotel, although I'd rather recommend the 8th floor pool of the hotel for a swim rather than the sea - much cleaner and amazing views of departing and arriving aircraft into Changi. The room we had was very clean and tidy and more than catered for our needs. The breakfast in the mornings offered just about everything from full English, American, Continental as well as local cuisine. If you like spicy fish, then I'd recommend the dish "Otak-Otak" - minced fish mixed with spices and cooked in banana leaves. If I was ever passing through Singapore again and had a couple days to spare - I'd definietely make use of this hotel again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vincent J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this review, March 18, 2013
Dear Vincent J,

Greetings from Changi Village Hotel and thank you for the support.

Glad that you have an enjoyable stay with us and appreciate your commendations towards the hotel's vibrant location and its facilities especially our infinity pool.

Hope to have you with us again and feel free to contact me when you planning your next visit to Singapore.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Changi Village Hotel
kentlaw@farest.com.sg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
155 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
1 of 5 bubbles Reviewed March 15, 2013

My first visit to this hotel was pleasant. I was happy with the infinity pool and the room. The service was good too. However I was not so lucky the second time.

My wife and I were planning a hotel hopping trip. When we arrived at the hotel driveway, my vehicle was blocked by a taxi which parked itself in between 2 lanes. The driver ignored me even though I was waiting for almost a minute. The doorman did not attempt to divert the taxi to one side. I had to horn a few times before the taxi moved away for me to go to the carpark.

Upon checked in, there was no one to help us carry our luggage to the rooms. There was also no one at the lift lobby too.

When we reached our room, we were disappointed with how run-down the room was. The door view hole was so dirty that no one can see anything. The door ledge was faulty. I even cut my finger trying to ledge the door.

That was not the end. The glasses were dirty and the bedsheet was stained. We asked for some cutleries and new glasses over the helpdesk through the phone and were promised that they were delivered in a few minutes. We waited 30mins but nothing came. I called again and was then put on hold by the operator. After a few minutes, the phone hung up! We gave up and ask for a room change but were told it would be only on the lower floors!

Our room came with access to the lounge. The evening spread was pathetic. It seemed under-staffed as it took ages for them to clear our tables.

I wanted to show my wife the infinity pool on the top floor but found that the lights were all off. I called the front desk to understand why it was closed and was told that there was a short circuit by the front desk and we were told that it would not be fixed within the night. Surprisingly, I called to ask for the manager and then found out that someone had forgotten to turn on the light instead. Although the lights were fixed, we were disgusted by the amount of leaf litter in the pool. I wonder if anyone had scheduled a clean-up for it at all for weeks.

Fuming mad, I asked why the front desk lied about this. More lies and excuses but not real apology. It spoiled my holiday. I wanted to bring my wife to a quiet place to relax but we got agitated instead. The manager offered a free night stay but I swore not to come back ever again. This place is poorly managed and run down.

Room Tip: Higher rooms are better and away from the bright neon lights that will keep you up all night. If you...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank JamesOngSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed March 15, 2013

I decided to stay at this hotel as on the website it said the hotel was only 10 mins from the airport. As I only had a night in Singapore and had an early morning flight back to London I thought it would be a good idea to stay here rather then in town (at the start of my trip I was staying at the wonderful Swissotel Stamford). Big mistake to stay at Changi as the hotel literally felt as if it was in the middle of nowhere! Plus the hotel is actually just over 20 minutes by car from the airport - might as well have stayed in town (when I was returning back to the hotel from the city even my taxi driver said the hotel was far from the airport!). By taxi It takes quite a bit of time to get into town and will cost you about $30, all quite a lot of effort when you are supposed to be in one of the most super efficient cities when it comes to ensuring ease of travel.

Unfortunately location wasn't only the downside for this hotel. I didn't think much of the service either which seemed rather slow and poor compared to the experience in other establishments. When I checked in at reception I found one of the staff members quite unfriendly, doesn't say much about their customer service. But the worst experience was when I ordered room service in the evening. They basically forget my order and after waiting over an hour and speaking to various people who seemed to want to just pass on my calls to someone else, I asked to speak to the duty manager who to be fair did try to manage the situation, but unfortunately the damage had already been done. All too much to go through really for just a plate of vegetarian fried noodles. So, I am afraid this hotel doesn't get my vote and I definitely won't be returning here again especially as there are so many other wonderful places to stay in Singapore.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jayaratna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nesbit, Mississippi
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

The Changi Village Airport hotel in Singapore has it all.
The hotel is very nice.
The airport shuttle makes half hour trips to the airport. It also makes two trips
to downtown.
The rooms are clean and roomy. The pool on the 8th floor is one of the nicest pools
I have seen in my extensive travels.
The restaurant (continental) on the 8th floor is excellent.
The staff is very helpful and friendly. If you want to do a good deed you can
feed the fish till 1800hrs daily on the 6th floor they do appreciate the food (from the
front desk) you can tell by their size.
The location is very good 10 Min from the airport terminals. The area around the hotel is very nice
with many food gardens some open 24hours. In addition there are many shops in the village
market place.

Room Tip: Rooms on the backside are quieter.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dlivin0601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this review, March 18, 2013
Dear ppppDesoto,

Thank you for the support and positive review.

Glad that you have an enjoyable stay with us and appreciate your commendations towards the hotel's vibrant location and its facilities especilly the infinity pool as well as our Koi feeding which we have just launched recently as part of our staycation experience.

Hope to have you with us again and feel free to contact me when you planning your next visit to Singapore.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Changi Village Hotel
kentlaw@farest.com.sg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 12, 2013

Every year i stay in Changi Village close to two months April - May i like the best always wanted to stay here. Last year was my 3year stay. I love the place and support staff. Looking forward for this year. Regards, Manimaran Manickam

  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MANIMARANMANICKAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this review, March 18, 2013
Dear Mr Manimaran Manickam,

Greetings from Changi Village Hotel!

Thank you for the support and the positive review.

It's our pleasure to have you as our guest and hope to welcome you again soon.

Feel free to contact me when you planning your next trip to Singapore.

" Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Changi Village Hotel
kentlaw@fareast.com.sg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Hotel Changi by Far East Hospitality

Property: Village Hotel Changi by Far East Hospitality
Address: 1 Netheravon Road, Singapore 508502, Singapore (Formerly Changi Village Hotel )
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Business Hotel in Singapore
#40 Romantic Hotel in Singapore
#41 Family Hotel in Singapore
#69 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Village Hotel Changi by Far East Hospitality 4*
Number of rooms: 380
Official Description (provided by the hotel):
Village Hotel Changi offers a breath of fresh air from the other hotels in urban Singapore. The hotel is near the relatively untouched island of Pulau Ubin and the flora and fauna of the Chek Jawa Wetlands, which are both a bumboat ride away from Changi Ferry Terminal. Alternatively, guests can enjoy a leisurely stroll and enjoy the scenic Changi coastline.Located just 10 minutes away from Changi International Airport and 30-minute car ride from the Orchard shopping district, Village Hotel Changi is immensely popular with business travellers attending trade shows at the Singapore Expo, which is just 15 minutes away. With its proximity to the airport, the hotel is also a hot favourite with transit passengers who have a one or two-day stopover in our island nation.Village Hotel Changi's 380 rooms and 17 indoor and outdoor function venues make it ideal for both leisure and business travellers, with overseas meetings from foreign corporations, corporate retreats and team building sessions from local multinational corporations, weddings and solemnisations commonly held at the hotel. ... more   less 
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Also Known As:
Village Hotel Changi By Far East Hospitality Singapore

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