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“4 days stay at ibis novena”

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ibis Singapore Novena
Ranked #101 of 317 Hotels in Singapore
Reviewed April 21, 2014 via mobile

Things to know :
Rooms are small.
Fridge is tiny.
Breakfast is average. ( vegetarians can have cereals and fruits. Bread and jam probably)
Staffs are friendly.
Bathrooms are small.
Near to MRT (huge advantage. Cabs are costly affair)
Please ask for rooms which has a view to the roadside. Else they might give you one facing another rooms)
Not much channels on tv except for HBO and CNN if you don't speak Malay or Cantonese or Mandarin)

Just a good place to keep your bags and sleep at night after a day long tiring trip to see Singapore.



1  Thank Rohit V
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded April 27, 2014

Dear Guest

Greetings from ibis Singapore Novena!

We really appreciate your support and feedback to help us improve our products and services. We will share your comments with our team to work hard and strive for service excellence.

We will be replacing our existing fridges with a bigger capacity and our chefs will continue improve on our breakfast menu to include more vegetarian items.

We seek your understanding on our room design and facilities as they are configured based on our brand standards. Our management will conduct a review on the TV channels in the near future.

Thank you for sharing your experience and we sincerely look forward to receiving you again on your next stay with us.


Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviews (1,370)
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555 - 561 of 1,372 reviews

Reviewed April 17, 2014

The Ibis Novena Singapore Hotel may be your typical hotel but what I love most was the kind and helpful staff. Every query was answered very nicely and there was this one time that my assigned driver for that day didn't arrive on time and they did everything to contact the guy. And yes they did! I love the staff and the comfy bed!

  • Stayed: March 2014, traveled solo
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Thank Carla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded April 19, 2014

Dear Guest

Greetings from ibis Singapore Novena!

We are pleased to receive your good feedback and will share your encouragement with our team members to continue upkeep the ibis service standards.

At ibis, we are committed to connect our guests through great service experience and your continuous support will be the driving force to keep us going and build customer loyalty.

Thank you once again for sharing your experience and we look forward to receiving you again on your next stay with us.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

No desk in the room. I ask for a change. Unfortunately I had no response from the front desk. I had no opportunity to prepare my papers for my business meetings in the room. Never come to this hotel in the future.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Chi Yu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded April 19, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Please accept our sincere apology for the unpleasant experience you encountered during your stay with us.

We have informed our team to conduct an investigation and would like to get in touch with you. Kindly contact me at h7451-om@accor.com for me to assist you.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Mirrorfong
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded April 13, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 30, 2014

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Deborah S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded April 6, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 27, 2014

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tkong2014
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 30, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 23, 2014

Whilst I am usually staying at the Ibis@Bencoolen, this was my first and very pleasant stay at the Novena branch. There is a difference in price and also in staff quality ...a lot of relatively unexperienced staff ..especially the Front Desk .
Otherwise ..predictably Ibis ..functional, no-nonsense, you get what you pay for.
The location is interesting because you are actually not on Novena but right on Balestier Street, with lots of very local eateries ..so if you like Singaporean coffeeshop style food ...you have it all there !

  • Stayed: March 2014, traveled on business
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Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 30, 2014

Dear Guest

Thank you for giving us your valuable feedback. We have shared your comments with our team and will strive for continuous improvements on our products and services.

Please pardon our inexperienced new staff who are undergoing their on-the-job training. Our Head of Departments will ensure these new talents become fully competent in their job as soon as possible.

We sincerely thank you for supporting us and look forward to delighting you again on your next stay with us.

Thank you.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Singapore Novena

Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 317 Hotels in Singapore
Price Range: $92 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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