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Reviewed March 18, 2014

The hotel room was a little on the small side but I hadn't come toSingapore to stay in the hotel room all day. The room was clean, quiet and well fitted out. There was little storage space but it was perfectly adequate for a few days. The large breakfast offering was a very welcome surprise.

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 22, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Thank you for choosing your stay with us and giving us your positive comments. Your positive encouragement will keep our staff motivated and continue to strive for service excellence.

We seek your understanding on our room size configured based on brand standards. Our housekeeping team will continue to work hard to ensure the comfort of our guests and meet the room cleanliness standards set by the management. We are glad that you enjoyed our breakfast selection which we have included more varieties to meet our guests' expectation.

Thank you once again for sharing your experience and we look forward to delighting you with another memorable experience on your next stay with us.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014 via mobile

Stay at ibis novena during F1 Singapore. The price was bit high as most hotel in sg were during F1. Staff are friendly and helpful. Novena MRT is not too close but still in walking distance. Breakfast is standard budget hotel. The room is clean with standard budget hotel size.

Stayed: September 2013, traveled with friends
Thank Cibangcibung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 16, 2014

Dear Guest

Thank you for choosing your stay with us and giving us your positive feedback. We will share your comments with our housekeeping team members to motivate them to continue and upkeep the high cleaning standards.

We would also like to share with you that our hotel provides complimentary shuttle bus services which operate from 7.00am - 7.00pm pm on weekdays and 8.00am - 8.00pm on weekends to send our guests to the Novena subway station and shopping paradise at the Orchard road. Guest can pre-book the shuttle bus with our friendly reception to send them to these places.

Thank you once again for sharing your experience and we look forward to welcoming you again on your next stay with us.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

Stayed at this hotel for one night and will never stay another night. I was given a room that was just larger than a broom closet and a massive handicapped bathroom and paid well in excess of $100 for the privilege Staff were unfriendly and would be happy to do the bare minimum. Much better hotels nearby and for not that much higher price. If they give you Room 317 run

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Travelodium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 16, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Please accept our sincere apology for the unpleasant experience during your stay with us.Your feedback is valuable and our management will drive and take new actions to uplift the service standards of our team.

As your room type was allocated based on your reservation, please contact me at h7451-om@accor.com so that I can clarify with you in greater details.

Thank you for sharing your experience and I look forward to hearing from you soon.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

Though as a loyal Accor member ,I still suffered the unfrendly front desk staff without patience while checking in and assigned me the room on lower floor.Besides,he didn't inform me any info about the free shuttle .Alright,It's IBIS,I could stand for it.But the guy droped my passport rudely on the desk ,I don't thing he knows the basic politeness.The room is smelly,and the front desk incorrectly record my stay info even I've reminded her seriously while checking out.After that ,they refuse to revise it until A+ service crew help me to solve it.Thank God I remember to ask the receipt~!!Anyway,I sincerely suggest to avoid to stay here .

  • Stayed: March 2014, traveled with family
    • Value
    • Location
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2  Thank smartelmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 16, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Please accept our utmost sincere apology for the unpleasant experience you encountered during your stay with us. Your support to Accor and our hotel is of paramount importance to our business continuity and we will conduct an immediate review with our reception and housekeeping team members to take actions to improve and uplift our service efficiency.

We sincerely hope you can give us another opportunity to better serve you on your next visit by contacting me directly at h7451-om@accor.com to assist you with your booking.

Thank you for your feedback and I look forward to receiving you in person on your next stay with us.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

We stayed 4 nights at the Ibis Novena on our recent trip to Singapore. Although the rooms are small, they are adequate for overnight. Breakfast was basic, but for those who like bacon with their eggs you'll be disappointed as there is only 'chicken bacon'. As has been said by previous reviewers the fridge is tiny but for eating out there are restaurants etc over the road. The walk to Novena MRT is not too far and taxis are available, although our taxi driver from the airport didn't seem to know where the Ibis Novena was located.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 16, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Thank you for choosing your stay with us and giving us your feedback. Our room size has been configured according to our brand standards and we are pleased to inform you that we will be replacing our fridge to a bigger size to meet our guests' expectations.

We will also share your comments with our chefs and review our breakfast menu in the near future.

We take this opportunity to inform you that we provide airport transfer to our hotel at just a nominal fee. You may select this service on your next booking with us or contact our reservations team at h7451@accor.com for more information.

Thank you once again for sharing your experience and we look forward to receiving you again on your next visit to Singapore.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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