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Reviews (1,451)
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Reviewed March 8, 2014

You might consider the following 2 "negative" points regarding this hotel: 1) there is no swimming pool ; 2) the fridge in the room is very small (1 box of chocolate + 1 can and it is full).

Otherwise it's a fun, reasonably priced hotel to stay with a family (2 parents and 2 kids < 6 years).

The reception is friendly. There are only 2 (sometimes 3) desks open and sometimes lots of groups arriving or leaving - so you may wait a bit at times. But kids loved to discuss with other guests or play with the automatic doors (between cold AC and 30 degree outside). And the reception can definitely book a taxi faster you could find one outside (free service)!

There is only one place to eat (breakfast, lunch or dinner). Breakfast is there with a good buffet, with a good mix between occidental and asian food. We tested dinner upon arrival and the cook can easily accomodate to your needs (in our case: no spices for the smallest kid).

The room easily accomodated the 2 parents and the 2 kids. If you like space, a bathtub and 4 beds, find another hotel. But if the hotel is just a comfortable place to sleep - the rest of the day is spent outside, this hotel is for you. The bed is large enough for the parents and one kid. The bathroom has everything you need (with a shower, no bathtub). We didn't hear any noise from other rooms nor from outside. Wifi is free of charge in the room (there are two iMac next to the reception).

In conclusion this hotel was a nice experience to support a pleasant visit of Singapore.

Room Tip: Rooms on Irrawaddy road are quiet and give on a Chinese temple.
  • Stayed: January 2014, traveled with family
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1  Thank jepoirrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 16, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Thank you for choosing your stay with us and giving us your feedback. We will make an effort to improve our efficiency in assisting guests with their taxi bookings.

Please be informed that we will be replacing our existing fridge to a bigger one to better meet our guests' expectations. We also seek your understanding for not able to accommodate a swimming pool due to our brand standards.

Thank you for supporting us and we look forward to receiving you again on your next visit to Singapore.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014

Had to stay here because oasia was full. This hotel is quite hard to get taxi unless u walk out. The room is small. It has the worst fridge ever in hotel rooms. They supplied us with the mini fridges like those u plug in cars. Service was so so. Checking in and out is slow.

  • Stayed: September 2013
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1  Thank resirnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 7, 2014

Dear Guest

Greetings from ibis Singapore Novena!

We are very sorry for not meeting your expectations during your stay with us. We understand while it may pose some delay in getting a taxi especially during the rush hours, our friendly reception staff can assist you to pre-book a taxi and contact you upon its arrival.

We also seek your understanding that our room size is configured based on our brand standards.

Please be informed that we will be replacing our existing fridge in the room to a bigger size and we look forward to your feedback again on your next stay with us.

Thank you once again for sharing your experience so that we can continue to delivery quality products and services to all our guests.


Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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Reviewed February 25, 2014 via mobile

Stayed at this hotel during my three visits to Singapore (Dec '13 - Feb '14). Impressed with the quality of the room and the cleanliness. Eventhough the room and bathroom is rather small but it was well appointed.
Bed and pillow are comfortable, they even provide bolster.
Didn't try the breakfast so no comment on that.
Check in staff was helpful and the whole process is quick amd easy.
Location wise is quite convenient with NTUC fair price just around the corner. There are a lot of Tau sar piah shop around the hotel. Its not exactly near to mrt but you can easily hop on into a bus from the nearby bus stop.
The hotel also provided shuttle bus to Novena MRT and Orchard city center (check the schedule with the hotel, reservation is required).
Overall very satisfied with the hotel.

Stayed: February 2014, traveled as a couple
1  Thank rudy_setiawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded March 7, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Our reception and housekeeping teams are delighted to receive your good comments and we will continue to keep up the good services standards and strive for service excellence.

We are glad that you come across some of the most famous Tau Sau Piah pastry stalls in Singapore located near our hotel.

Thank you once again for sharing your experience and we look forward to delighting you with another memorable experience on your next stay with us.


Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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Reviewed February 19, 2014

Stayed here 1 night prior to a cruise. Location was a little hard to find after getting off the Subway at Novena stop. (it is about 3 blocks away, though best to get a map, I paid for a cab ride of about $4 SGD.. ). Check in was quick. I was recognized as a Accor member.
Room was small (as expected for the price) and this was my first time at an Ibis hotel. There is not much space in the room, but luggage fit with room to walk around with out squeezing. No water bottles were offered (sign above faucet said tap water is drinkable). Room was clean. I did not like the all in 1 shampoo/body wash, though there was separate soap.
There is a grocery store less than a block away, along with a few places to eat.
I slept well, no noises and missed the breakfast (late breakfast started), so I ended up eating at a Toast place next to the grocery store.
Check out was quick.

  • Stayed: February 2014, traveled solo
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3  Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded February 22, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Thank you for choosing your stay with us and giving us your good feedback on the cleanliness of our room. We will encourage our housekeeping team to keep up the good service standards.

Due to our brand standards, our bottled water can be purchased from the Front Office at a nominal charge. We will feedback your comment on the shampoo and body wash to our management for a review in the near future.

We sincerely thank you for your support and look forward to welcoming you again on your next stay with us.


Warmest regards,


New Kheng Tiong
Operations Manager
ibis Singapore Novena

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Reviewed February 11, 2014

I feel very disappointed after my stay at the IBIS Singapore Novena. The hotel is extremely budget with very slow bedroom amenities and decorative finishes.

The partially tiled bathrooms are a joke, the really small shower was horrible and very time you had a shower it soaked the whole room. The glass door banged against the toilet seat very time you used the shower.

The air conditioning did not work properly and I end up being very uncomfortable for the 4 unpleasant nights I spent. You do have a small mini fridge which can only hold about 2 bottles of water at anytime. This mini fridge again was pointless as blowing on my drink would make it colder.

The bedrooms are very loud and you can hear everything from the corridor. The biggest problem I had was the bedroom view looked into several other bedrooms, and being you have no net blinds you had to keep your bedroom curtains closed at all times to have any privacy.

I would not recommend this hotel to anyone, spend a little more and get a better standard of hotel. I will not be back.

  • Stayed: February 2014, traveled with friends
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4  Thank acarse903010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded February 12, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Please accept our sincere apology for the unpleasant experience you had during your stay with us.

Our rooms are configured based on ibis hotel brand standards and we have informed our Engineering team to conduct a check on the air-con to address your issue. We are also in the process of changing our fridge to meet our guests' expectations.

We thank you for your feedback and will continue to take steps to improve on our products and services. We sincerely hope you will give us another chance to serve you again in the near future.


Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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