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“Good for a Short Business Stay”

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ibis Singapore Novena
Ranked #106 of 319 Hotels in Singapore
Reviewed February 9, 2014

I stayed here with my husband for 5 nights. The room was quite small for the both us. I didn't have space to unpack my clothes so I left them in the suitcase and only unpacked my husband's clothes. We didn't really spend a lot of time in the hotel, we were pretty much exploring Singapore all day and only coming back to the room to sleep. The bed was comfortable and the room was always clean. The bathroom didn't have too many amenities and the water pressure in the shower was somewhat weak.

The breakfast was OK, but nothing special. Some days we'd come down to find that some of the food was already gone and had to ask for it..

The closest metro station was about 10 minutes away. You have to walk uphill for 5 minutes or so and then downhill for another 5 minutes. The trip back to the hotel was always tiring after walking around all day in Singapore!

  • Stayed: October 2013, traveled as a couple
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Thank Noha E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded February 10, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Thank you for sharing your experience on your stay with us. Your feedback is important to us and we have contacted our Engineering team to conduct an investigation on the water pressure in the room to rectify the issue.

Our breakfast hours are from 4.00am to 12noon and our chefs will conduct a review on the breakfast selection.

Please be informed that our hotel offers complimentary shuttle bus service from 7.00am - 7.00pm on weekdays and 8.00am - 8.00pm on weekends to bring our guests to the Novena MRT station and shopping paradise at the Orchard road. Guests can contact our friendly staff at the Front Office to pre-book the shuttle bus.

Thank you for the good feedback on our room cleanliness and we will continue to make improvements to our products and services. We look forward to receiving you again on your next stay with us.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 - 617 of 1,415 reviews

Reviewed February 4, 2014 via mobile

Room view was of another room, bathroom was under stocked and small. The a/c will dry you out and there is no water in the room, you have to get up and go to reception where the nice staff will sell you a bottle.

Breakfast was ok, but the pastries are stale, coffee is served from a machine, which serves your drink at low tide.

The noise from adjacent rooms is ridiculous, yang yang needs to wake up, in less the 80 minutes.

Nothing in the room you can take use absorb, so why the deposit! Utterly a bad experience.

Nice staff, not sure they will be there long! If you have travelled to Australia think formula 1 hotels, from the same company. I would prefer to pay F1 price rather than Ibis for this appalling experience!

Stayed: February 2014, traveled on business
2  Thank tomtyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded February 9, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Please accept our sincere apology for not meeting your expectations during your stay with us. We will feedback your comments to our management to conduct a review on the supply of bottled water in the room in the near future. Our Duty Managers will also be vigilant in their patrol to keep noise to an acceptable level.

Our pastries are freshly baked and served on the same day and we have informed our chefs to conduct a quality check to address your concern. The amount of freshly brewed coffee dispensed from the coffee machine each time is formulated and recommended by our supplier and our guests can always request for additional servings.

Thank you for sharing your experience as we continue to make improvements to our products and services.

Warmest regards,

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

Stayed here just before Chinese New Year. Obtained a single room with breakfast for S$95 + tax & service charge. Still, a very nice room for a single traveler - would be a bit small for a couple. Decent storage space for a reasonable quantity of luggage, good lighting system a very comfortable bed and good work table. Limited choice of channels on TV - but you should get out more! Room was perfectly clean. Shower pressure was a little low - I like it stronger.

Small lobby with a difficult (impossible) to maneuver computer terminal for free public use. All staff are friendly and eager to help with any issues. Downside that this place is not well accessible with the MRT but there are a decent amount of buses available going to Little India, Orchard Road etc. Correct change required. Close to hospitals.

Price for this would have been approx. S$165 as a walk-in or at the airport hotel counters. Got this price on-line on the Accor website. Moral of the story is always check the local website for special offers before making a booking!

Room Tip: The higher the better so you get a bit of a view.
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  • Stayed: January 2014, traveled solo
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3  Thank IndoStocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded January 31, 2014

Dear Guest

Thank you so much for choosing your stay with us.

Our team is delighted to receive your good comments and will continue to keep up the good service standards.

We will review our TV channels and feedback to our engineering team to check on the water pressure.

Thank you once again for sharing your experience and we look forward to welcoming you back again.

Warmest regards

New Kheng Tiong
Operations Manager
ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

  • Stayed: January 2014, traveled solo
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Review collected in partnership with Accorhotels.com
1  Thank Wee1302
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded January 29, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 27, 2014

  • Stayed: January 2014, traveled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank HenryIriawan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded January 27, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 27, 2014

I stayed at this Ibis before (2012) and found it to be acceptable, with limitations. The restaurant is very small, the lobby is microscopic and crowded, the elevators are lethargic, check-in and check-out take forever, the rooms take a long time to be cleaned, and so on. You can read the original review at: http://www.tripadvisor.com/ShowUserReviews-g294265-d2002652-r133159597-Ibis_Singapore_Novena-Singapore.html#REVIEWS.

Anyhow, on this trip I thought I would give it a try and found it about the same. All the limitations are still there, but now their prices are S$50 a night higher, or more. So it's no longer truly an economy hotel.

In addition -- and this is the big deal -- they screwed up the reservations. I had made reservations for a colleague to join me on this trip, and with schedule changes I had spoken to the front desk people about changing his reservation to come in a day earlier. I confirmed that change TWICE at the front desk. Well, you guessed it -- when he arrived at midnight, they had cancelled his reservation completely, and he ended up at the sub-par Marlow Hotel down the street.

As a business traveller, we really don't ask too much of our hoteliers -- a clean room, a friendly greeting, a beer at the end of the day and WIFI that works. To screw up a PRE-PAID reservation is completely unacceptable. After this experience, I can only urge great caution if you decide use this hotel -- bring paper copies of your reservations, and get the name of the clerks at the desk if you make any changes. Alternatively, I will go right across the street to the Ramada Singapore At Zhongshan Park or the Days Hotel at Zhongshan Park, where at least their computer systems are part of the 21st century.

  • Stayed: January 2014, traveled on business
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Thank PilotMike2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded January 29, 2014

Dear Guest

Greetings from ibis Singapore Novena!

Please accept our sincere apology for the unpleasant experience you encountered your colleague booking.

We will contact you via email to assist you in this matter.


Warmest regards,


New Kheng Tiong
Operations Manager
ibis Singapore Novena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Silvya G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Manager at ibis Singapore Novena, responded to this reviewResponded January 29, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about ibis Singapore Novena

Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #106 of 319 Hotels in Singapore
Price Range: $102 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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