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ibis Singapore Novena
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Reviews (1,440)
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904 - 909 of 1,440 reviews
Reviewed November 12, 2012

I spent a week at the Ibis Novena for business. The staff is very attentive and quick to help when needed. There is a restaurant where I ate the buffet breakfast each day and also had a late lunch one day. The food is good and they have a nice variety. The rooms/bathrooms are pretty small but well appointed and very clean. I was not in the hotel much as I was working and I wouldn't call the area a great tourist spot but with good transportation nearby it could be a reasonable option for business or tourism. Definitely a good value for Singapore. My only complaint is that it has no gym facilities but as I said, good value for money spent.

  • Stayed: November 2012, traveled on business
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1  Thank Sailgirl62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at ibis Singapore Novena, responded to this reviewResponded November 13, 2012

Dear Guest

Thank you for selecting ibis Singapore Novena as your preferred choice of stay during your recent visit to Singapore.

We are glad that you were happy with your stay at our hotel and had enjoyed the facilities and service rendered. It is certainly our pleasure to provide the best service to all our guests.

We look forward to the privilege of serving you again at ibis Singapore Novena.

Warm Regards
The Guest Services Team

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Reviewed November 8, 2012

The hotel location is good because not far away from MRT station.
The ambiance of the hotel is good, the room simple and clean, very good.
The promotion of free breakfast, free city tour ------------- excellent.

  • Stayed: November 2012, traveled with family
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Thank asyik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at ibis Singapore Novena, responded to this reviewResponded November 13, 2012

Dear Guest

Thank you for selecting ibis Singapore Novena as your preferred choice of stay during your recent visit to Singapore.

We are glad that you were happy with your stay at our hotel and had enjoyed the facilities and service rendered. It is certainly our pleasure to provide the best service to all our guests.

We look forward to the privilege of serving you again at ibis Singapore Novena.

Warm Regards
The Guest Services Team

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Reviewed November 7, 2012

The rooms were clean but really tiny. Okay for a transit stop or 1 night and if you are using the hotel just to sleep at night. We were out most of the day and returned to the room only late in the night. Reception area is also very cramped up. Staff were very helpful. Novena MRT station is a short walk from the hotel.

  • Stayed: August 2012, traveled with family
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Thank 330aviator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at ibis Singapore Novena, responded to this reviewResponded November 7, 2012

Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive and constructive feedback so enable us to improve further.

I will share your comments with all the team members . I am sure that this feedback will serve as an encouragement and a great motivation to all of us as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back .


Sincerely
The Guest Services Team

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Reviewed November 6, 2012

  • Stayed: October 2012, traveled solo
    • Value
    • Location
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GuestServices_GM1, Manager at ibis Singapore Novena, responded to this reviewResponded November 7, 2012

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Reviewed November 5, 2012

MRT station is not exactly near and no nearby attraction expect few decent local restaurants. On arrival the check in was smooth however during check out there was a trainee at reception and she couldn't assist me and had to wait for senior staff (why assign a trainee during busy period?). Room was clean and decent. All in working conditions and free WIFI was a plus.

  • Stayed: October 2012, traveled as a couple
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Thank Tonelim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at ibis Singapore Novena, responded to this reviewResponded November 7, 2012

Dear Guest

Thank you for your constructive comments and feedback.
We are sincerely concerned and apologise the lapse of service upon your check out.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Yours Sincerly
The Guest Services Team

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