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“My overall experience is "Good"” 3 of 5 bubbles
Review of ibis Singapore Novena

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ibis Singapore Novena
Ranked #101 of 308 Hotels in Singapore
Kolkata (Calcutta), India
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“My overall experience is "Good"”
3 of 5 bubbles Reviewed December 5, 2011

This is my first time stay in this group hotel. The overall arrangement is good. I requested for early check-in and they offered me either a confirmed booking with payment of previous day or free of charge early check-in provided rooms are available. I opted for the second and really felt glad to see that they informed the front desk and I got my room almost more than 4-5 hrs. early.
The behaviour of the reception staff were nice.
The only problem I faced that there was no supply of drinking water in the room. This was very inconvinient. Every time I needed to buy packaged drinking water.
I feel the administration should pay attn into this matter.

  • Stayed October 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UjjalBhakat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,268 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Jakarta, Indonesia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 4, 2011

Singapore is good city for transportation and we can go somewhere easily by Bus, MRT, and Taxi. This hotel is still new, the smell of room is good, included Breakfast is good. We can go by bus to Novena Square near MRT Novena and coming back to hotel by walking on foot. All staffs of hotel are good and can help us with good information.

  • Stayed November 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 932James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, December 4, 2011
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed December 2, 2011

This is a new Ibis, not all taxi drivers are familiar with it. Very nice + clean rooms. It is a 7 minute walk to the nearest MRT station-most of the walk is shielded from rain. A particular treat is the restaurant downstairs where you can eat a la carte. Great food and service.
One minor point is that there was a connecting door in my door to an adjacent room, and this was not insulated (could clearly hear the neigbours).

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, December 4, 2011
Dear Guest

Thank you for taking time to tell us your experience at the Ibis Singapore Novena. I am sorry that your experience did not meet your expectation. Please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer,therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-fo@accor.com

Looking forward to hear from you soon.

Best Regards
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tangerang, Indonesia
Level Contributor
176 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
3 of 5 bubbles Reviewed December 1, 2011

My wife and I had selected this hotel as we had to deal with Thomson Medical Center and it was indeed a good choice as it was only less than 10 minutes walk. For other destination we had to go via Novena MRT station that was within 10 minutes walk. The hotel is new so everything is very clean. My room is a bit too small but functioning well. My bed was a bit too soft for me especially at the edge so made a bit less comfort. Breakfast is typical Ibis I guest, alternatively you can find Mega Food Court that was just 3 minutes away. No complimentary bottled drinking water in the room. Shower water pressure was weak.

Room Tip: I was on 6th floor, I had no ideas whether it was a nice location.
See more room tips
  • Stayed November 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Handoko T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tangerang, Indonesia
1 review
3 of 5 bubbles Reviewed November 29, 2011

My wife and I had selected this hotel as we had to deal with Thomson Medical Center and it was indeed a good choice as it was only less than 10 minutes walk. For other destination we had to go via Novena MRT station that was within 10 minutes walk. The hotel is new so everything is very clean. My room is a bit too small but functioning well. My bed was a bit too soft for me especially at the edge so made a bit less comfort. Breakfast is typical Ibis I guest, alternatively you can find Mega Food Court that was just 3 minutes away.

  • Stayed November 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GregTani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, November 30, 2011
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 28, 2011

Just came back from a 2-week stay at Ibis Novena. Chosen for it's location close to our offices up the Thompson area. It is a very nice hotel on corner of Irrawaddy/Balestier Road. Staff welcoming and helpful. Rooms are quite compact but well designed to make it comfortable. Bed is one of the nicest I've ever had in a hotel. Small bathroom. Our room had a nice view from fairly large bay window overlooking Balestier Rd. Breakfast is not the most exciting eating experience I've ever had, but a reasonable selection of international and local food, so only the pickiest will go hungry. We also had dinner there once, caesar salad and a club sandwich which was also rather plain but decent and fresh. There are plenty of local eateries in the neighborhood. It's not a touristy shopping district, but a lot more authentic than the tourist crowds on Orchard. Bus connections to Orchard Rd are easy, and there are plenty of taxies to hail on Balestier. Will definitely stay there again on my next visit to Singapore.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaddieBrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, November 29, 2011
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback and most importantly our guest has enjoyed their stay.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medan, Indonesia
Level Contributor
3 reviews
4 of 5 bubbles Reviewed November 28, 2011

Everthing is nearby. Very good location. Free wifi in room. also we can have a Scratch n Win. 5%-100%. Luckily I got 10%. Dont forget to buy Tao Shar Pia. It's just several blocks away. Just ask the hotel staffs.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SutisnoKie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, November 28, 2011
Dear Guest

Thank you for choosing Ibis Singapore Novena home away from home.
We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Singapore Novena

Property: ibis Singapore Novena
Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 308 Hotels in Singapore
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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