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ibis Singapore Novena
Ranked #99 of 317 Hotels in Singapore
Reviewed April 25, 2011

Got good deals and stay here for 3 days. Hotel is brand new so most of taxi drive don't know the exact location. Walk in to novena mrt is 10 min of hiking exercise. Room is clean and compact, just enough for two person. Minus side: no fridge and the hot water is so frustating...inconsistent hot water..alternating between hot and cold water. Overall it's a value for money if they fix the hot water issue.

  • Stayed: April 2011
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Thank Roro_woof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 23, 2011

I stayed here for one night. The room and bathroom is indeed quite small but it is functional. Might be a bit cramped with two people and their luggage inside the room. The only negative for me was that since the bed is so close to the door, which is not soundproof, I heard everything going on in the hallway including doors closing and people chatting. This made it hard to sleep. It is an 8 min walk to the MRT but it is on a mostly residential street so the walk can seem longer. There are also no chairs in the lobby for you to wait for people or for tour buses. I'd recommend it if you can get a good deal.

  • Stayed: April 2011, traveled solo
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1  Thank secretagent11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2011

Stayed 7th April'11for 5 nights got it as an opening special.Rm may be small but roomy. Narrow cupboards spacious for storage.Has in rm TV, reading table & chair.Rm lightening is good. Rm comes with "Safe" handy to store documents & money.Pillow bit hard on the head.Nights are quiet except for occassional noises made late arriving guests. Rm doors & lifts operate on guest ID card.Large resturant attached to lobby. Rms cleaned daily. Coffee & tea making facility. NO rm fridge which was a drawback as we could not keep eateries cool.Free internet in the reception lobby. Friendly staff.
Location: Hotel facing Balastier Rd.Many food stalls @ walking distance like the Balastier Food Market & the Plaza.A brisk walk from the hotel to the famous Novena Church be under 10 minutes, from here another brisk walk will lead to the Novena MRT.Safe walking even after 9pm. Bus stops close to the hotel.
Best 5 days holiday in Singapore.

Room Tip: configurations are same in most rms.
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  • Stayed: April 2011, traveled as a couple
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Thank AustraliaParu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2011

I arrived ibis singapore novena at 15:30 10/04/2011 and request for checking-in. The counter staff told me that they didn't have clean room right now. They told us to keep our luggage at the counter and go out for a walk. I asked him how about if came back 30mins later. He reply me that they need at least one hour to clean the room. Their check-in policy was 14:00. How comes they can talk to me like this and without a sorry.
Then, we return at 16:30. They gave us a room finally but it was at end of corridor just adjacent to fire escape. When we go inside, we found that the windows was facing a building under construction. I requested for a change. They gave us another room on the other side not facing the building under construction. Then, I ask the manager why you didn't give us that room in the first place. He said I didn't request a quite room in the first place and the computer arrange a room automatically.

  • Stayed: April 2011, traveled as a couple
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1  Thank fungshuiwai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisSingaporeNovena, Guest Services Team at ibis Singapore Novena, responded to this reviewResponded April 24, 2011

Dear Guest,

Thank you for your feedback.

We are sorry for your recent encounter at our newly opened hotel. We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-GM1@accor.com, hopefully before 15 May 2011.

We look forward to hear from you soon.

Thank you.

Warm regards,
Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2011

We stayed at the ibis novena as it was a new hotel and we got an opening special through their website. When we arrived, they had lost our reservation despite me having the printed confirmation right in front of them. After about 45 mins, they finally gave us a room. When we went upstairs and opened our room it was already in use! Luckily the guests weren't in there at the time and probably don't even realize that the hotel had given us access to their room with all their belongings inside! We went back downstairs with our luggage again and after another half hour wait they gave us another room but with 2 single beds as that is all they had left. When checking out the next day, they had overcharged us by $50 on the advertised special opening rate and added someone else's breakfast to our bill! Very disappointing stay!

  • Stayed: April 2011
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3  Thank BMD-Northcliffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisSingaporeNovena, Guest Services Team at ibis Singapore Novena, responded to this reviewResponded April 24, 2011

Dear Guest,

Thank you for your feedback.

We are sorry for your recent encounter you've experienced at our hotel which definitely should not have happened.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-GM1@accor.com, hopefully before 15 May 2011.

We look forward to hear from you soon.

Thank you.

Warm regards,
Guest Services Team

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Reviewed April 12, 2011

Stayed 3 nights just after opening,check in was friendly and efficient service on arrival, rooms are small but this is compensated by the huge window outlook.Great value for money Large firm double bed,Flat screen tv,free wireless internet in your room,room was well insulated and quiet and of course bieng new spotless thru out.breakfast included was good .I was able to walk to Novena mrt comfortably in 6/8 minutes Novena mrt is only 2 stops to Orchard road (Somerset mrt) taxi to the Airport @S$20.
Because it is a new hotel some taxi drivers do not know it yet!
final verdict ......will stay there again soon
highly recommended staff were helpful
for aussies they are just installing Australian channel on tv so you can keep up to date with news from home.

  • Stayed: April 2011, traveled solo
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Thank rcj957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2011

First impression: Nice and cosy hotel, but a long (10 mins) & sloopy hill walk from Novena MRT station.

Second Day: Window was left open after room make-up. Called to complain and was told "we will investigate" yet never come back to me again!

Second Night: Drilling and renovation work still on going at 12am! called 3 times to reception before the annoying work stopped. However, was disappointed as never get an explanation from Management AGAIN on what's going on.

  • Stayed: April 2011, traveled on business
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1  Thank tree5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smuffie, Guest Services Team at ibis Singapore Novena, responded to this reviewResponded April 17, 2011

Dear guest ,

Thank you for choosing to stay at Ibis Singapore Novena.

Firstly, thank you for your feedback as we really value all our guests feedback and see it as an opportunity to improve. We are very sorry to hear that no one followed up with you regarding your concerns, you can be rest assured that this matter will be addressed with everyone concerned.

Regarding the matter about the window left open in your room, this is an unusual situation and should not have happened. Whilst it was a one-off situation and clearly an oversight from our staff, we do not make any excuses for the reason why it happened, please accept our most sincere apologies.

Furthermore regarding your comment on the drilling work late night, we will deal with the contractor responsible and ensure this will not happen again. The renovation work was a one-off situation where the contractor is fixing some work, nonetheless, it’s no excuse to have the drilling at that hour. Please accept our apologies for inconveniences caused during your stay.

The hotel has just opened on 2nd April and we do recognize that the first month we will have ‘teething problems’ however, we will endeavor to rectify all issues with the least amount of inconvenience to our guests.

Please feel free to contact us directly if there is anything else we can do for you. You could email your contact to us (H7451-GM1@accor.com) so that we can get in touch with you directly.

Thank you.

Warm Regards,
Guest Services Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Singapore Novena

Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #99 of 317 Hotels in Singapore
Price Range: $94 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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