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“neat room but small”
3 of 5 bubbles Review of Hotel Innotel

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Hotel Innotel
Ranked #92 of 306 Hotels in Singapore
Jakarta
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“neat room but small”
3 of 5 bubbles Reviewed June 24, 2013

great room, but amall, however the location just behing the Park mall and in front ofnthe hotel the is a bistro. just accross the street we will reach the MrT station, which also lovated nehind the Plaza Singapura.
comfy room but not for a family travelling.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank purpletweeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
72 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

Again this Hotel was an Agoda-recommended Insider-offer and they were right! This is an excellent small Hotel in the heart of singapore, right opposite the MRT station. The lobby is very tiny and not very impressive. My checkin was efficient and the room was a real pleasant surprise. this was a large room (Singapore Hotels don't have such large rooms usually) with a wash-basin outside the bathroom so the husband can shave while the wife occupies the bathroom for a longer time:) The queen bed was very comfortable and the decor very stylish and contemporary. The furniture accessories were eye-catching and the cable TV crisp and sharp. The bathroom was very comfortable with excellent shower pressure & temperature. For the price of the room, this was very good value-for-money. There was a small cafe attached to the Lobby which served snacks as well as Beer! Go for this hotel!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank drallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

From the moment we arrived, we knew we had made a great decision staying at Innotel Hotel. Having arrived late in the evening travelling from Malaysia, the staff were efficient and friendly in introducing us to the hotel and welcoming us to Singapore. They also assisted us many times throughout our stay and really couldn't do enough to help. The rooms were immaculate, the free wifi connection was the fastest I've experienced in a hotel. The location is superb, 5 minutes from Dhoby Ghaut & buses on Penang /Orchard Road, with many shopping centres also in close proximity. Would not hesitate to return should we find ourselves back in Singapore.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Neil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed June 9, 2013

My stay turned into nightmare. When I discovered 50-100 insects (maybe ants or spiders) on the desk around 11:30pm in the evening. When i rang the hotel reception they said they are coming in but I wait for 20 minutes and I have to ring them again and she said her staff is coming. But within the 20 minutes I have to use a wet towel myself to drove the insects away. Eventually the staff came around 00:00. They do not different than what I did. I asked the staff what kind of insects are they. The staff are not willing to tell me. After the “cleaning” was done. They left immediately. The staff offered a room change at 00:00am but the room standard was different. Around 3am in the morning the fridge started flashing its LED lights and produced some amount of heat! I was so tired and have a flight to catch at 07:30am. I made my complaint to the staff when I checked out and they said they will escalated to their manager but I did not hear from the hotel since! It was an awful experienced ever I had.

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
5 Thank IcarusT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed June 9, 2013 via mobile

Stayed in Innotel with my wife n 2 boys recently. Staffs were extremely friendly, greet us each and every time we were at the lobby, offering assistance and smiles.
Modern design with security lock, Internet tv, wifi and all of the basic needs. Located near the Dhoby MRT, shopping complex, Fish&Co., and is along the Orchard Road-which is very convenient.

Stayed June 2013, traveled with family
Helpful?
1 Thank Hussien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

Loved the Innotel Singapore. Friendly staff, comfy king sized beds, great TV selection, free wifi, a washing machine and dryer down stairs where you can do your own washing and a little cafe down stairs for your morning coffee. The only negatives for me was the very small mirror and sink and the fact we had kids running up and down the halls one morning that woke us up. The location is awesome as it is a 5 minute walk to the main drag of Orchard Road and is right across the road from the MRT. I am not confident in getting around on trains, however the Singapore MRT is so easy to use and the trains whizz past every 2-4mins. This is not the hotel for you if you are after a resort experience however if all you want is a place to lay your head, get up, have a coffee and get out and about again Innotel is the best for value & location.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balibride13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 30, 2013

The strongest feature of this hotel is their staff. They are very accommodating, you mention something you would like and they are right on it. It's right across the street from a big mall, the subway (and they five star Concorde hotel - about two blocks away - if you are going to an event or conference there and don't want to pay the price). The room was well appointed but the cards explaining what everything costs in the minibar made it feel a little tacky. The room was small but the bed was comfortable. Very little room by the sink to put anything. No pool or jacuzzi which was a disappointed. There is not much of a lobby to speak of and for the price I thought the value wasn't too good. Would have preferred a lower rates hotel if it could have saved me $50 a night. Singapore hotels are expensive but did Priceline for about $125 a night in Singapore and got a very equivalent hotel in an equally good location. I really did appreciate the good service at the Innotel though.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Innotel

Property: Hotel Innotel
Address: 11 Penang Lane, Singapore 238485, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Innotel Hotel Singapore, a preferred boutique business hotel in Singapore with excellent location! Situated along the belt of Orchard Road, on Penang Lane, in the heart of the city, the new boutique business class Innotel Hotel Singapore is designed with the busy business traveller in mind. It offers modern, spacious and sleek accommodation with a focus on genuine comfort, the latest technology and attentive service. As a business boutique hotel in Singapore, Innotel Hotel Singapore is able to offer a more personalised and relaxed check-in service. Every guest is our VIP at Innotel and, as such, guests will be seated during check-in and are escorted to their rooms by our Concierge. If required, your luggage will be delivered directly to your room by one of our Concierge staff. At Innotel Hotel Singapore, we have created a calm and welcoming ambience to help you unwind after a long journey or hectic day. ... more   less 
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Also Known As:
Hotel Innotel Singapore

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