We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice rooms, friendly staff”
4 of 5 bubbles Review of Hotel Innotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Innotel
Ranked #92 of 306 Hotels in Singapore
Currently Bali
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice rooms, friendly staff”
4 of 5 bubbles Reviewed April 11, 2011

Stayed for one night and was upgraded for free to a higher category. Very nice new room. Not the biggest room but everything was new and pleasant. Great location next to MRT station (3 minutes walk, 2 stations to Orchard) and shopping mall (Plaza Singapura).

Staff was helpful and found my mobile phone charger which I left at the room when I checked out.

My room included free internet.

Would definitely stay here again.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank felixinbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

400 reviews from our community

Traveler rating
    108
    204
    66
    14
    8
See reviews for
75
143
39
85
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Kupang, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 16, 2011

I was told that this super minimalist (everything is mini) hotel was open in January 2011 so I would like to try. Overall the service quality is excellent, the check in was lightning fast, the staffs were so friendly. When I entered the room, the room was excellent, I love the room but when I was about to sleep on the best, I saw on the bed floor hair everywhere and dust has form into some sort of cotton under our bedside table. Then when I walked around, my feet started to collected a lot of dust particle so It was bad. Furthermore I was given a non-smoking room because I have an allergic to smoke but from the ventilation or exhaust the smoke smell keep entering the room all day.

But despite that, the breakfast was good although did not give many options, there were fried rice, porridge, ham, sausage, hush-brown, scramble egg and red beans. But It was all nice.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swiss-belinn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed March 4, 2011

We stayed here with 2 very young children for a week in mid December 2010. Overall, it would have been a great hotel if not for an episode that totally ruined the experience. I lost a Louis Vuitton pochette (yes, you read this right). The problem was, I didn't realize when it was gone because I didn't use it on the trip. Compounded by the fact that the bag was rather tiny in a small room cluttered by 4 pieces of luggage, a crib and a toddler and baby.

I informed the hotel upon my return a month later (my bad.. it was dealing with Christmas& the hassle of settling down etc). I'd hope that it would be in their Lost & Found department.... What transpired was a laughing joke on the hotel's management and security procedures, not to mention their integrity.

Of course, nothing was found in Lost & Found. That was a surprise because I had deliberately left a pair of running shoes (still in pretty good condition) in a bag on the floor because of luggage constraints. If anything, housekeeping should at least have reported that as an item left behind by guest. Then when I raised the concern that the housekeeper probably had a hand in the missing bag, management replied in an email with an attachment that showed snapshots of "guest" (i.e. me) leaving the hotel premise on check out day with an LV bag. Hello?? I'd clearly described the missing bag as 20x10cm and you're insinuating that I'm lying? And instead of focusing their investigations on their staff, they turned their CCTV cameras on their guest?

When I pointed out that that wasn't the bag, a 2nd email came that just showed how inexperience they were with security issues. It was a 'report' of their investigation: interviews were made with housekeepers AND a review of CCTV on the night before check out between midnight to the check out morning at 8am. "No one was seeing leaving the room between those hours (with the bag)". Helloooo???? Seriously?? Did I say that I thought someone sneaked into our room when we were in there and stole the bag *right under our noses*?? Seriously? Enough said.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank KatGrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
154 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
3 of 5 bubbles Reviewed March 1, 2011

Stayed twice in February. Superior room on the 3rd floor, then a week later on 5th floor.
I paid SGD$180/Aust$147 (including Breakfast, Newspaper & Wireless Broadband Internet Access in Room). I certainly wouldn’t pay more than that.

Positives:
Great Location (5 mins walk to Dhoby Ghaut MRT Station & Plaza Singapura)
Large and comfortable bed.
Staff friendly and generally efficient
Excellent Wifi Internet access in room if you bring your Laptop.

Negatives:
Poor quality finishes, particularly the bathroom cubicle.
Water temperature in sink & shower - variable. Either lukewarm or very hot.
Mould on the grout in the shower.
The long white bench along one wall was marked and scuffed already and the carpet was stained (its only a new hotel).
Breakfast - strange having to walk out on pavement and sit at little outdoor cafe looking over the lane at car-parking garages.
Very little lighting in breakfast area between 7am and 8am.
Breakfast staff didn’t seem ready for the 7am start - still setting up chairs & some food items missing. Rather limited choice and amount of foods.
Hotel has limited facilities.

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avanti_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed February 23, 2011

It's relatively new, it's clean, modern and the highlight was the kingsize bed and pillows - which were extremely comfortable. The room is considered decent size for Spore standards - big enough to fit 2 large size suitcases. They advertised themselves as a boutique hotel - which I don't agree with, as there is nothing special about their rooms or service at all to qualify them as "boutique". It's more like a budget hotel in terms of amenities - basic and comfortable. Breakfast also basic and just edible.

The location is very convenient, lots of buses to Orchard Rd (5mins ride) and MRT train station is also a 5 min walk away.

I would stay at this hotel again purely for the location, althou not sure that I'd pay SGD$200 again. Then again hotels in Spore are really not cheap anymore.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chezong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 20, 2011

This is a very new hotel, only established in Nov 2010. It was only 2 mths old when I stayed.
5 mins walk to Dhoby Ghaut MRT, very convenient.
Modern Superior Room with LCD TV, standing shower (frosted glass though), very good and comfortable King size bed with choices of pillows (hard, medium or soft).
Efficient and helpful staff, quick check in and helped us to call Maxi cab to airport on rainy morning.
Free WIFI too.
Very good hotel as I don't drive (heard there is no car park)! Definitely will stay there again.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S_Chew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indonesia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 15, 2011

the hotel was just open... it`s on orchard road but very nice and quite... it has a good location, only 3 minutes walk from dobygout station and plaza singapore....

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tasiwafam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Fort Canning Lodge
#157 of 306 in Singapore
3.5 of 5 bubbles 732 reviews
Orchard Road
Concorde Hotel Singapore
Concorde Hotel Singapore
#78 of 306 in Singapore
4.0 of 5 bubbles 2,817 reviews
Show Prices
Show Prices
Show Prices
Lloyd's Inn
#58 of 306 in Singapore
4.5 of 5 bubbles 772 reviews
Chinatown
Bliss Hotel Singapore
Bliss Hotel Singapore
#82 of 306 in Singapore
4.0 of 5 bubbles 655 reviews
Hotel Fort Canning
#39 of 306 in Singapore
4.0 of 5 bubbles 1,131 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Innotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Innotel

Property: Hotel Innotel
Address: 11 Penang Lane, Singapore 238485, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Innotel Hotel Singapore, a preferred boutique business hotel in Singapore with excellent location! Situated along the belt of Orchard Road, on Penang Lane, in the heart of the city, the new boutique business class Innotel Hotel Singapore is designed with the busy business traveller in mind. It offers modern, spacious and sleek accommodation with a focus on genuine comfort, the latest technology and attentive service. As a business boutique hotel in Singapore, Innotel Hotel Singapore is able to offer a more personalised and relaxed check-in service. Every guest is our VIP at Innotel and, as such, guests will be seated during check-in and are escorted to their rooms by our Concierge. If required, your luggage will be delivered directly to your room by one of our Concierge staff. At Innotel Hotel Singapore, we have created a calm and welcoming ambience to help you unwind after a long journey or hectic day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Expedia, Travelocity, Fastbooking, Orbitz, Booking.com, Agoda, TripOnline SA, Cheap Tickets, Priceline, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hotel Innotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Innotel Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing