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“Nice food, awful service” 3 of 5 bubbles
Review of Octapas

Octapas
Ranked #1,168 of 10,421 Restaurants in Singapore
Price range: $0 - $30
Cuisines: Bar, Mediterranean, European, Spanish
More restaurant details
Restaurant details
Good for: Large groups, Special occasions, Scenic view, Bar scene, Families with children
Dining options: Lunch, Late Night, Dinner, Drinks, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Octapas Spanish Tapas Bar is a cool and sexy hotspot to hit Clarke Quay. Launched on 8 August 2010, guests can expect to experience all things Spanish including a myriad of hot and cold tapas, traditional chilled Sangria, Paellas and more. This authentic experience is topped off with live entertainment and energetic service staff with a welcoming smile.
2 reviews
“Nice food, awful service”
3 of 5 bubbles Reviewed August 11, 2013

Food was good but not amazing. Service was terrible, every time we ordered drinks one was forgotten. Waitresses couldn't even make the effort to smile and when a full glass of wine was accidentally spilt, the waitress gave us dirty looks while throwing some paper napkins at the puddle.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank inikoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fransisca W, Marketing Communication Manager at Octapas, responded to this review, September 2, 2013
Hi,

Thank you for your feedback.
First of all, we would like to apologize on the unpleasant experience that you had on your last visit at Octapas.

We genuinely take your feedback seriously and discuss it with our team and management to continuously check through our service and food quality. We have addressed the issue with our staffs, and took action accordingly.

Once again, on behalf of Octapas's management, we sincerely apologize about your unpleasant last visit.

Best Regards,
Octapas Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 reviews from our community

Visitor rating
    59
    132
    90
    58
    40
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Russian first
  • Spanish first
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English first
Surabaya, Indonesia
Level Contributor
82 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Great food: Couldn't get enough of Negro Paella”
4 of 5 bubbles Reviewed August 4, 2013

Been to this Spanish restaurant quite number of times and always had each visit a "couldn't get enough and always want to look for the opportunity to come back again" feelings every time I walked out the door...
The foods are fabulous with the Negro Paella as my MUST- ORDER and one of my all time favorites.
Several good taste beverages, yet, my choice has always been red sangria!!
Love the atmosphere with live music entertainment indoor, or shall you prefer eating outside, they've got scenic view with plenty of lights during the evening by the river.

Whenever I return to Singapore, this restaurant is a must - go place for me :)

  • Visited July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank iraSmurA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fransisca W, Marketing Communication Manager at Octapas, responded to this review, September 5, 2013
Hi Ira,


Thank you for taking your time to write your feedback to us.
We are happy to hear that you enjoyed your visits to Octapas. We look forward to see you again the next time you are back in Singapore.

Enjoy your week ahead now.
Octapas Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
136 reviews
110 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“The Live Singer is the best!”
4 of 5 bubbles Reviewed July 18, 2013 via mobile

Food is ok and the drink menu is large, both average. What sets this place apart is the vocals if the female singer. She has a throaty, soulful voice, similar to Tina Turner. We were walking by, heard her singing and went straight in an sat down. She alone makes this place worth it!

  • Visited July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Dawst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
“Nice food, but poor customer service”
3 of 5 bubbles Reviewed July 16, 2013

Food and atmosphere were great. However, the customer service was poor. Food was slow to arrive and six dishes ordered were delivered in a piecemeal fashion over 15 minutes! In addition, one of the dishes ordered never arrived even after reminding the waitress about its non-appearance! it would also have been nice if the waitress had generally paid more attention to our drinks needs and finished plates.

  • Visited July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank john_macsanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Be prepared to wait, and wait, and wait.”
3 of 5 bubbles Reviewed July 12, 2013 via mobile

The food was quite tasty although we had to wait over 40 minutes for dessert. When asked if we wanted more drinks the waitress laughed when I suggested they would be complementary until
I mentioned speaking to the manager. It is such a simple thing to give clients a free drink when they have been inconvenienced. It turns out we did get free drinks, but I don't know if it was worth the nearly hour wait for dessert with a small child. We won't be back.

  • Visited July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Queencolleen42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fransisca W, Marketing Communication Manager at Octapas, responded to this review, September 5, 2013
Hi Colleen,

Thank you for your time for writing this feedback. We do apologise that your visit to Octapas earlier in July was not an enjoyable one. Once again, thank you for your feedback which will help us to look at our current practices and improve the level of service.

Octapas Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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