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All reviewsclarke quaygreat locationfrosted glasstoilet and showernice poolmrt stationnice hotelpool and gymwalking distancebusiness triprooms are smallmobile phonecentral locationnice stayshort staymarina baychinatown
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Reviewed December 14, 2017

I required for late checkout & was fulfilled when checked in. TV in room wasn’t working properly & technician did come up quickly by requesting.
My husband & myself did have good sleep as bed is comfortable without too soft, & pillows were good support.
Overall I & my family enjoyed our stay in Park Regis

  • Stayed: December 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JosephineY120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded December 18, 2017

Dear Josephine Y,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that you had an overall pleasant stay with us and you appreciated the service rendered by our staff and the bedding set which features convoluted foam bed toppers and lightweight hypoallergenic ‘micro-cloud’ pillows.

Pertaining to your feedback, please trust that this is not our usual standards and please be rest assured that your feedback will be raised to the relevant department and we will step up on the cleanliness level for the comfort of all our valued guests.

At Park Regis Singapore, guest feedback is important to us as we constantly strive to improve our product and services to ensure a comfortable and fulfilling stay for our valued guests.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2017 via mobile

We stayed here for 4 nights in December 2017. We opted to pay extra for a ‘city view’, and upon arrival we were told what to expect was a pool view and a street. I’ve posted pictures of what they deem to be a city view so you can make your own mind up before paying for it. We kicked up a bit of a fuss about this as it was the only real requirement apart from non-smoking, and we got moved to the 6th floor, so our view would be one of the better ones.

One feature of the hotel that really impressed us was a ‘handy’. This was basically a mobile phone preloaded with apps, maps and browser, and also allowed to make calls. It was included in a room and saved us a lot of money on roaming charges. I was surprised that they don’t advertise this more than the view because it actually salvaged this review. Neat feature.

Besides the view, the other irritating feature of this room was the lack of privacy in the bathroom. It seems to be a trend in the area, but rather than having a separate bathroom, there are just frosted glass cubicles, and the doors don’t even form a seal. Maybe most couples are ok with their partners smelling the worst each other have to offer, but we haven’t reached that level yet, so I ended up using the lobby bathroom for my more unspeakable acts (bearing in mind we were also adjusting to a new type of cuisine, these had the capacity of becoming especially devilish). To make matters worse, the frosted glass isn’t even floor to ceiling. I can’t be the only one who thinks that this is poor design.

The room was clean and the bed comfortable, and I liked the bay window to sit at. There is a pool (we didn’t use) and a bar area that was ‘closed for refurbishment’, although we could see through the twinkling lights of our city view that no work was currently being done in the outdoor bar.

Another reason we stayed here was for the seemingly convenient access to Clarke Quay. Unfortunately, and through no fault of the hotel, it’s less of a straight shot than the map suggests, and you have to walk down to the crossing and come back rather than just cross the road in front of the hotel.

In summary -
Good: loved the handy device, bed was comfortable.
Bad: grossly oversold features, breakfast was bad value for money, room design was poor (bathroom).

Probably won’t stay again.

Stayed: December 2017
4  Thank Terry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded December 18, 2017

Dear Terry F,

Thank you for choosing to stay with us and taking time to provide us with your valuable feedback.

We are disappointed to learn that your room experience falls short of your expectations and we apologise for any shortfall and inconvenience caused. We have noted on your comments and will look into improvement plans to enhance guest experience. Nevertheless, we are glad that you appreciated the handy phone that provide one with free unlimited international calls up to 10 destinations and unlimited 3G mobile internet for ease of connectivity on the move.

At Park Regis Singapore, guest feedback is important to us as we constantly strive to improve our product and services to ensure a comfortable and fulfilling stay for our valued guests.

As we greatly value your patronage, we hope you can reconsider our hotel at your next visit.

Stay Well,
Jack Chua
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2017

Good location, close to restaurants and bars on Clarke Quay. Staff were quite helpful though the room deposit unexpected. I would be interested in coming back due to the location but would look out for a special offer.

  • Stayed: December 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cormoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded December 18, 2017

Dear Cormoh,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

The hotel is indeed strategically located and within minutes’ walk to the popular Clarke Quay entertainment hub. With reference to the security deposit collected upon check-in, this is an industry practice to cover for any incidental expense incurred during the stay; any unutilised deposit will be refunded.

At Park Regis Singapore, we continuously strive towards providing guests with memorable experiences and we are glad that we were able to achieve that for your stay.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2017 via mobile

I stayed here last June for my yearly Singapore visit for the Great Singapore Sale.

This hotel is located across a subway so its easy going around and the nightlife area in Clarke Quay is just a stone throw away.

The room has a nice interior good for solo, couple or friends if you are very comfortable with the person since the sink is just outside and the shower area/toilet are fully stained glass. There is a nook for reading beside the window.

The pool area is not huge but is still good although the lighting and fountain is not working when we did swim. There are rooms with pool access as well.

The handyphone that comes with the room would've been a plus since you get to have a mobile with local number and data but unfortunately the one that I got is very slow that I still used mine.

Stayed: June 2017, traveled solo
Thank Dyan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded December 18, 2017

Dear Dyan R,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are delighted that you had a great stay with us and you appreciated most aspects of the hotel such as the strategic location which gives you ample opportunity to explore the bustling neighbourhood of Clarke Quay. We have noted on your feedback and will look into the improvement for the comfort of all our valued guests.

At Park Regis Singapore, we continuously strive towards providing guests with memorable experiences and we are glad that we were able to achieve that for your stay.

Your patronage is valuable to us and we look forward to any opportunity to welcome you back to Park Regis Singapore in the near future.

Stay Well,
Jack Chua
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2017

The hotel is nice and the price is reasonable. The location is good for visiting most of the sttractions. There is a metro station just across the street. Many restaurant and shops around. The rooms are modern but I consider a problem to have the bathroom open on the room. It makes difficult to sleep when the other person is using it and affects intimacy.

  • Stayed: December 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tcuchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded December 13, 2017

Dear tcuchi,

Thank you for choosing to stay at Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that you had an overall pleasant stay with us and you appreciated the central location of the hotel which is highly accessible to major tourist attractions in Singapore. We have noted your feedback on the bathroom configuration and will take into consideration the improvement of layout in our future upgrading plan.

At Park Regis Singapore, guest feedback is important to us as we constantly strive to improve our product and services to ensure a comfortable and fulfilling stay for our valued guests.

We do hope to have opportunities to welcome you back to our hotel on your future visits to Singapore.


Stay Well,
Jack Chua
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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