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“Excellent Service, Great Location”

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Park Regis Singapore
Ranked #64 of 317 Hotels in Singapore
Reviewed July 5, 2014

This hotel was perfect for a short stay of one or two nights, an affordable hotel with an overlay of luxury without being ostentatious. The service was excellent and the rooms clean & modern, yes open plan but very tastefully done. The location was in close proximity to Clarke Quay with heaps of restaurants and pub venues. Lots of 20+ enjoying a night out in a safe but fun environment.

  • Stayed: October 2013, traveled as a couple
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2  Thank Teeyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded August 7, 2014

Dear Teeyc,

We are delighted to receive your gracious compliment, and were especially pleased to read your kind words on our services and hotel.

Your effort in listing all the points mentioned is deeply appreciated. Such compliments are important to us and motivate us to continue providing the best possible service to all our guests.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,939 - 2,945 of 3,888 reviews

Reviewed July 3, 2014 via mobile

Overall, had a pleasant stay at Park Regis. Rooms were chic and carefully designed, but small just like other reviewers noted. Not much legroom and can get cramped, but not a total disruption to hotel stay. Beds were clean, liked the sofa on the hotel windowsill. Downside were the bathrooms; could see people bathing as glass wasn't exactly opaque! LG television was large and entertaining, more channels would be a lot better (too many news channels).

Moreover, swimming pool was clean but no lifeguard. Liked the waterfall decor though. Would have liked a deeper pool end (I'm almost 6 feet and didn't feel any part was deep).

Buffet breakfast was an 8/10, quite good variety but gets repetitive if you stay more than 3 days. Overall, customer service was good; staff were friendly and genuine. No other problems except hot water which was fixed surprisingly fast!

In terms of proximity, Park Regis's location is excellent! Rooms may be small, but being only 5 minutes away from Clarke Quay and its MRT was very convenient. Also 10 mins away from Chinatown, lots of cheaper eats nearby. Marina Bay is a bit farther though, but easily accessibly by MRT.

Overall, recommend this hotel only for short stays and those who desire convenience in location. Do not expect either luxury or spacious layouts; this hotel utilizes every nook and cranny.

Stayed: July 2014
1  Thank Chase C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded August 7, 2014

Dear Chase C,

We are delighted to receive your gracious compliment, and were especially pleased to read your kind words on our services and hotel.

Your effort in listing all the points mentioned is deeply appreciated. Such compliments are important to us and motivate us to continue providing the best possible service to all our guests.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

Just had a three night stopover in Singapore while on route to Thailand. Was looking for a good priced, clean, modern, air conditioned, centrally located hotel with a pool. The Park Regis delivered perfectly on all accounts. The staff were very helpful and friendly. The room was small, but really who goes to a new city and sits in their hotel room. In saying that it was very well layed out. Very cool bathroom layout. Would be more than happy to stay there again.
They organised a taxi for us back to the airport at some awful hour. Would recommend using Taxi over shuttle. It cost about S$25. We took the $9 shuttle from the airport when we landed. But after a ten hour flight, hour at immigartion and another hour and a half picking up and dropping off others at various hotels all over Singapore...kind of over it by the time we got there. Did get to see lots of the city which was handy.

  • Stayed: June 2014, traveled as a couple
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Thank JasonD59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded August 7, 2014

Dear JasonD59,

We are delighted to receive your gracious compliment, and were especially pleased to read your kind words on our services and hotel.

Your effort in listing all the points mentioned is deeply appreciated. Such compliments are important to us and motivate us to continue providing the best possible service to all our guests.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

I stayed at the Park Regis in March as part of three couples who headed to Singapore for a short break.

The hotel was accommodating in all email correspondence prior to my arrival (I had to advice my partner would be arriving before me, despite the booking being in my name).

The room was nice, but I disliked the lack of privacy due to the open plan bathroom. It was separated by sliding partitions, with the toilet and shower in separate cubicles (we were lucky to not get the combined shower and toilet our friends received which we nicknamed the 'shoilet' and provided hours of laughs!). However, even with the separate cubicles every noise is audible. We'd been together for a while, so we lived with it, but it would be embarrassing if you're a new couple!

The main problem I had was the hot water. When I went to shower on my first morning (around 10am as I'd arrived at 2 or 3 am) there was no hot water. Not much makes me grumpier than a cold shower! I called reception who sent maintenance up. He fiddled around with it for 15-20 minutes, and couldn't solve it. He didn't indicate when it would be fixed, nor offer an alternative location for showering. As we were going to meet friends, I had to have a cold shower...

Another day, we received a note under our door which we didn't see until the following morning, when we were wanting to have a shower. There was maintenance being conducted on the hot water system and therefore no hot water... We were on holidays, so were getting up fairly late, which happened to be while the maintenance was occuring. Another cold shower for me...

Lastly, on one of the days (perhaps the day the hot water was off) the pool was also closed all day til 6pm... There went my planned afternoon of lazing by the pool.

Other than these problems, the hotel was nice, clean and in a good location. Staff were helpful. Perhaps more notice could be given for maintenance works, rather than the evening before it is to occur.

  • Stayed: March 2014, traveled with friends
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1  Thank WorksOnly2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded August 7, 2014

Dear WorksOnly2Travel,

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your feedback.

We appreciate your constructive feedback on the bathroom and open concept design of the room and do acknowledge that the design and style of each hotel can be subjective to individual’s expectations. We regret that we did not meet your expectation in this aspect.

We are disappointed to learn of your experience regarding the hot shower and we understand the frustration and inconvenience you have experienced. As we strive to improve our service quality and facilities, your feedback is extremely important to us as it allows us to continually monitor our guest’s requirements.

Please rest assured that we have taken your comments seriously and they have been brought up to the attention of the management to avoid recurrence.

We will continue to provide exceptional experiences for our valued guests and we hope to welcome you back in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

The staff is helpful. WiFi is very good. We like the swimming pool. Room is clean. Location is few minutes from MRT station. Near Chinatown. Many places to have breakfast.

Room is small. Breakfast is expensive. We just had it one day.

Room Tip: Good location. Near MRT station
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  • Stayed: June 2014, traveled with friends
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1  Thank vapelle19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded August 7, 2014

Dear vapelle19,

Thank you for taking the time to share your thoughts with us.

I have shared your comments with the team during our review. Your important feedback enables us to continually measure and improve our service standards.

We value your patronage and hope to welcome you back to Park Regis Singapore in the near future.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2014

We stayed in park regis for one night only, the hotel is centrally located in clarke quay, and just within 5 mins walk from the mrt station.

The room looks fashion but a little bit small, not much space for us to change clothes especially in the bathroom.

Although the room is clean, staff is nice and we are satisfied with it, but I still recommend it if you are in a short stay only.

  • Stayed: June 2014, traveled with friends
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Thank kimatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded July 4, 2014

Dear kimatty,

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that your experience was a positive one, despite the areas pointed out. We appreciate your constructive feedback on the bathroom and open concept design of the room and do acknowledge that the design and style of each hotel can be subjective to individual’s expectations. We regret that we did not meet your expectation in this aspect.

Once again, thank you for giving us the opportunity to review our products and services and we look forward to welcome you back to the Park Regis Singapore soon.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

We recently stayed as a couple. We couldn't fault concierge staff they were fantastic from moment we arrived to when we left. Team were very helpful. The hotel is a great spot about 5 min walk from Clarke Quay & probably no more than 15 min walk to Chinatown. There are 2 MRT stations within 10min walk as well. The pool area is really nice but unfortunately doesn't have very many deck chairs if you are wanting a lazy day by pool you will have to time it. The room itself is nice but small by comparison to other hotels we have stayed at in Singapore in the past (and there's been a few). The bathroom was very small but functional. We did enjoy our stay overall.

Room Tip: If you can get a deal which includes breakfast it is always helpful as a lot of places don't ope...
See more room tips
  • Stayed: June 2014, traveled as a couple
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1  Thank K2DaMet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded July 4, 2014

Dear GrantKristy M,

We are delighted to receive your gracious compliment, and were especially pleased to read your kind words on our services and hotel.

Your effort in listing all the points mentioned is deeply appreciated. Such compliments are important to us and motivate us to continue providing the best possible service to all our guests.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis Singapore

Address: 23 Merchant Road, Singapore 058268, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Singapore
#41 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: $141 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis Singapore 4*
Number of rooms: 202
Official Description (provided by the hotel):
Conveniently located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay and Chinatown, Park Regis Singapore is within easy access to major tourist attractions as well as the Central Business District. A fully Wi-Fi enabled hotel, featuring 202 modernly designed open-concept guestrooms enhanced with upgraded bedding amenities, an all-day dining restaurant, a Chinese restaurant, pillarless meeting room, well-equipped gym and an impressive 25-metre swimming pool with cascading waterfall. Catering to savvy travellers, handy phone with free mobile internet and IDD calls are available to all guests. The hotel provides all the facilities that you need to complete your stay experience such as e-scooter and bicycle rental service for guests to explore the surroundings, self-service laundromat, and a Bondi book corner for guests reading pleasure. Park Regis Singapore is an ideal destination to meet, stay and unwind. ... more   less 
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Also Known As:
Park Regis Singapore Hotel Singapore

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