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“Excellent location”

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Park Regis Singapore
Ranked #64 of 317 Hotels in Singapore
Reviewed March 22, 2014

Park Regis is centrally located in Singapore a short walking distance from restaurants and nightlife at Clarke Quay. There is also less than 100 meter from the hotel to the closest metro and walking distance to Chinatown. Raffles, Marina Bay and Fort Canning can also be reached on foot.

The hotel has an outdoor pool, a well equipped fitness room and room service several times each day. There is a safe in each room and free high speed wireless internet. The staff is friendly and efficient. I even got an extended check-out without paying any extra. The only negative thing is that the rooms are quite small. Even if the comfort and service is excellent you get more than you really need. I will strongly recommend the hotel, but if you are travelling on a tight budget I think it will be possible to get cheaper deals elsewhere that are more than good enough for just sleeping.

  • Stayed: March 2014, traveled solo
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2  Thank BGK190479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear BGK190479

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 22, 2014

Service is what made the Park Regis Hotel stand out for us. It's not a five star hotel but it's staff provided five star service. The room cleaning staff are very friendly and gave us as much bottled water as we needed. But the most commendable are the staff at the Concierge desk. They went out of their way to help guests, answering questions about getting around and city sights. One of them really exceeded expectations. I have asked for his name to make sure he got recognized. His name is James Paun and he really went out of his way to help us fax an important document to Cambodia, making copies for us and faxing it. He also show ed good follow up. I am highly impressed with this hotel's staff.
The hotel itself is beautiful, an Art Deco building although you couldn't tell from the renovated interior, which is a pity. But the interior courtyard around the swimming pool is stunning. It's right near the Clarke Quay area and five minutes from the Chinatown MTR. Very convenient location.

  • Stayed: February 2014, traveled as a couple
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2  Thank rarecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear rarecat

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Service is what really made this hotel memorable. Every member of the staff at the front desk and concierge were polite and considerate. I must mention Terry from the front desk, and James from concierge were absolutely outstanding! James was always ready to help and provided us with great restaurant suggestions. Terry who checked us in was very attentive. He remembered us from check in, and always tried to check how everything was going whenever he saw us. Percy the manager was also welcoming and did a great follow up with an issue we had. On our last day we left the hotel’s umbrella at a restaurant. A concierge member even offered to retrieve it during his lunch break, so we would avoid the $30 fee. We really wish we knew his name so we could thank him. He really went the extra mile for us. This hotel's front line staff are truly splendid! Thank you guys for making our stay special!

What makes this hotel lose a star is housekeeping. The cleanliness of the room when we checked in was definitely not up to par. There were still stains on the toilet, hair in the closet, and the linen on the bed had marks on them. We called housekeeping to change our linen as it wasn’t just one sheet that was dirty. When I pulled my black jeans from the top shelf of the closet, it was covered with dust. I guess they never wipe that either. ..

The hotel is just across the street from the MRT, and is centrally located. Clarke Quay is a street away as well. WIFI is complimentary. The swimming pool looks lovely but we never went as there never seemed to be seats.

  • Stayed: March 2014, traveled as a couple
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2  Thank FebSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear FebSnow

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

This hotel is centrally located and ideal for exploring Singapore for a few days. The swimming pool is a great place to de-stress for an hour. Having arrived from an early London flight, the receptionist found us a room at 10am and this allowed us to have a badly needed nap before heading out into Singapore. The only strange thing is the bathroom arrangement in the room which was rather revealing and not perfect if sharing!

  • Stayed: February 2014, traveled as a couple
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear Chris B

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

I must say I was pleasantly pleased with my stay at the Park Regis Singapore :)

The hotel is located at a great location but has a cumbersome access to it. Taxis need to go a roundabout way to reach the lobby and they are not readily available when you want then to depart either. It's best to walk to the main road for better and quicker chance at getting a taxi. It is however easy access to shops, mall and Clarke Quay.

The hotel itself is 'design styled' property, atypical like many of the 'Boutique' hotels sprouting all over the island. Service at front office, concierge and entrance is great. Friendly staff, very willing and polite always. The food & beverage staff lacked the same enthusiasm at the rest but I would not go as far to say they were bad.

The room was relatively small but comfortable. The cupboard and hand wash basin layout is definitely not of the best but suffice to say adequately functional. The pool is lovely.

I do have one recommendation, if feasible, they should put up another taxi light at the inspection from the main road opposite the court. This would certainly direct more taxis to hotel entrance with more ease.

Room Tip: Request for pool view
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  • Stayed: December 2013, traveled on business
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Thank Hament R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear HamentRai

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

We made a good choice with the Park Regis. Rooms may be a bit small but well fitted and very, very quiet. Bathroom arrangement is a touch unusual as it's more like a wet room but there was a shower curtain divider and it worked ok. Good breakfasts with a chef cooking egg dishes to order. Great location near Clarke Quay (river taxis at hand plus oodles of restaurants) and the subway. Taxis also easy to get and very good value. We'd go back as it did all we needed. Also a nice length pool with an unusual waterfall. Restaurant is expensive but with so much close by it's not an issue. 10 mins walk to Chinatown.

Room Tip: Back of the hotel is protected from road noise.
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  • Stayed: February 2014, traveled as a couple
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Thank kettlehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded March 17, 2014

Dear kettlehere

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

We found the staff at this hotel extremely friendly and helpful. The location is excellent, being near Clarke Quay, China Town and the MRT. Our room was comfortable. The breakfast was excellent and plentiful. When we arrived we were asked to sit down to check in- a relief after a long journey The swimming pool is of a good size We had free Wi Fi and the staff came to our room to help me get on it. We spoke to the Duty Manager Gobi who was very helpful.We would stay at this hotel again.

  • Stayed: March 2014, traveled as a couple
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Thank Chris-Bennett12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded March 17, 2014

Dear Chris-Benneth12

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis Singapore

Address: 23 Merchant Road, Singapore 058268, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Singapore
#41 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: $141 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis Singapore 4*
Number of rooms: 202
Official Description (provided by the hotel):
Conveniently located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay and Chinatown, Park Regis Singapore is within easy access to major tourist attractions as well as the Central Business District. A fully Wi-Fi enabled hotel, featuring 202 modernly designed open-concept guestrooms enhanced with upgraded bedding amenities, an all-day dining restaurant, a Chinese restaurant, pillarless meeting room, well-equipped gym and an impressive 25-metre swimming pool with cascading waterfall. Catering to savvy travellers, handy phone with free mobile internet and IDD calls are available to all guests. The hotel provides all the facilities that you need to complete your stay experience such as e-scooter and bicycle rental service for guests to explore the surroundings, self-service laundromat, and a Bondi book corner for guests reading pleasure. Park Regis Singapore is an ideal destination to meet, stay and unwind. ... more   less 
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Also Known As:
Park Regis Singapore Hotel Singapore

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