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All reviews clarke quay great location frosted glass toilet and shower nice pool mrt station nice hotel pool and gym business trip walking distance rooms are small mobile phone central location nice stay short stay marina bay chinatown
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Reviewed March 22, 2014

Service is what made the Park Regis Hotel stand out for us. It's not a five star hotel but it's staff provided five star service. The room cleaning staff are very friendly and gave us as much bottled water as we needed. But the most commendable are the staff at the Concierge desk. They went out of their way to help guests, answering questions about getting around and city sights. One of them really exceeded expectations. I have asked for his name to make sure he got recognized. His name is James Paun and he really went out of his way to help us fax an important document to Cambodia, making copies for us and faxing it. He also show ed good follow up. I am highly impressed with this hotel's staff.
The hotel itself is beautiful, an Art Deco building although you couldn't tell from the renovated interior, which is a pity. But the interior courtyard around the swimming pool is stunning. It's right near the Clarke Quay area and five minutes from the Chinatown MTR. Very convenient location.

Date of stay: February 2014
  • Trip type: Traveled as a couple
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2  Thank Cat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear rarecat

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Service is what really made this hotel memorable. Every member of the staff at the front desk and concierge were polite and considerate. I must mention Terry from the front desk, and James from concierge were absolutely outstanding! James was always ready to help and provided us with great restaurant suggestions. Terry who checked us in was very attentive. He remembered us from check in, and always tried to check how everything was going whenever he saw us. Percy the manager was also welcoming and did a great follow up with an issue we had. On our last day we left the hotel’s umbrella at a restaurant. A concierge member even offered to retrieve it during his lunch break, so we would avoid the $30 fee. We really wish we knew his name so we could thank him. He really went the extra mile for us. This hotel's front line staff are truly splendid! Thank you guys for making our stay special!

What makes this hotel lose a star is housekeeping. The cleanliness of the room when we checked in was definitely not up to par. There were still stains on the toilet, hair in the closet, and the linen on the bed had marks on them. We called housekeeping to change our linen as it wasn’t just one sheet that was dirty. When I pulled my black jeans from the top shelf of the closet, it was covered with dust. I guess they never wipe that either. ..

The hotel is just across the street from the MRT, and is centrally located. Clarke Quay is a street away as well. WIFI is complimentary. The swimming pool looks lovely but we never went as there never seemed to be seats.

Date of stay: March 2014
  • Trip type: Traveled as a couple
    • Value
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    • Cleanliness
    • Service
2  Thank FebSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear FebSnow

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

This hotel is centrally located and ideal for exploring Singapore for a few days. The swimming pool is a great place to de-stress for an hour. Having arrived from an early London flight, the receptionist found us a room at 10am and this allowed us to have a badly needed nap before heading out into Singapore. The only strange thing is the bathroom arrangement in the room which was rather revealing and not perfect if sharing!

Date of stay: February 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChrisB710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear Chris B

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

I must say I was pleasantly pleased with my stay at the Park Regis Singapore :)

The hotel is located at a great location but has a cumbersome access to it. Taxis need to go a roundabout way to reach the lobby and they are not readily available when you want then to depart either. It's best to walk to the main road for better and quicker chance at getting a taxi. It is however easy access to shops, mall and Clarke Quay.

The hotel itself is 'design styled' property, atypical like many of the 'Boutique' hotels sprouting all over the island. Service at front office, concierge and entrance is great. Friendly staff, very willing and polite always. The food & beverage staff lacked the same enthusiasm at the rest but I would not go as far to say they were bad.

The room was relatively small but comfortable. The cupboard and hand wash basin layout is definitely not of the best but suffice to say adequately functional. The pool is lovely.

I do have one recommendation, if feasible, they should put up another taxi light at the inspection from the main road opposite the court. This would certainly direct more taxis to hotel entrance with more ease.

Room tip: Request for pool view
Date of stay: December 2013
  • Trip type: Traveled on business
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Thank hamentr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded April 1, 2014

Dear HamentRai

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

We made a good choice with the Park Regis. Rooms may be a bit small but well fitted and very, very quiet. Bathroom arrangement is a touch unusual as it's more like a wet room but there was a shower curtain divider and it worked ok. Good breakfasts with a chef cooking egg dishes to order. Great location near Clarke Quay (river taxis at hand plus oodles of restaurants) and the subway. Taxis also easy to get and very good value. We'd go back as it did all we needed. Also a nice length pool with an unusual waterfall. Restaurant is expensive but with so much close by it's not an issue. 10 mins walk to Chinatown.

Room tip: Back of the hotel is protected from road noise.
Date of stay: February 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kettlehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded March 17, 2014

Dear kettlehere

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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