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All reviewsclarke quaygreat locationfrosted glasstoilet and showernice poolmrt stationnice hotelpool and gymwalking distancebusiness triprooms are smallmobile phonecentral locationnice stayshort staymarina baychinatown
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Reviewed February 24, 2014

Positives: Great location close to Clarke Quay and Chinatown, affordable and decent rooms (pool view rooms are very nice although the L-shaped layout of the building means that other guests can see into your room) + free Wifi. Pleasant and helpful concierge and reception team. Good Singapore Sling at the lobby bar.

Negatives: Toilet had a sewage-y smell, not v pleasant + had an unfortunate housekeeping 'incident', but this was swiftly addressed by Wai Hong, the duty manager; good service recovery.

F&B service also needs some tweaking. The all-day dining restaurant is currently (temporarily?) located in a soulless meeting room - which should be communicated (but wasn't) at check-in. I popped in for a quick bite for dinner on arrival and the waitress had to let me in with a key card as the door was locked. Ordered a rice with BBQ pork dish which came minus the pork, but this was rectified, although as the sole diner in the restaurant the lack of attention to detail was disappointing. On arrival and again at the restaurant I had also enquired if they served a la carte breakfast and not just the buffet option, and was advised yes, but this was not the case when I went for breakfast. Instead I ordered pastries and coffee from room service - coffee came in a cup (not pot) and was lukewarm, and pastries were of the mini variety and presented on a plate covered in cling film. Disappointing and not reflective of the brand as a whole.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CuriousTravellerDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded March 3, 2014

Dear CuriousTravellerDXB

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

Booked at the last minute at Singapore airport and was warmly welcomed on my late night arrival. Staff very helpful ( thanks duty manager Daniel for organising late checkout the following day).
Hotel overall is good value for Singapore. Good location for Central. Clarke Quay just over the road. Room sound insulation could be better. Doors slam closed unless held and people speaking in corridors are easily heard in rooms. Not pleasant when guests return in the middle of the night and are loud.
Overall, a good hotel where you feel welcome.

Room Tip: Ask for pool view if you like looking onto pool. This is also towards river and Clarke Quay. Otherwise, other side is quiet if you prefer.
  • Stayed: February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded February 26, 2014

Dear Michael C

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

Let's get these two things out of the way immediately... @ 20 sqm, room size is just above tiny and Open Plan Bathroom. If you're traveling with family or sharing a room with someone other than your significant other, these two things will likely be deal killers. On the other hand, if you're not sharing the room and you're an average sized person, none of the above should serve to ruin your stay.

With those two things out of the way, what I did like, in no particular order:

1. Price. At just a bit above USD200 per night for the lowest category rooms, the Park Regis was a good deal.
2. Location. An elevated walkway walk to Clarke Quay and the MRT; walking distance to China Town.
3. Free WiFi that worked.
4. The room was well laid out and designed in a contemporary style. The "center island" that made up the sink was cleverly designed. For example, the mini bar was integrated into the island on one side and various drawers held the tea and coffee making facilities as well as the hair dryer. The window seat was likewise a nice touch, as was the bed side analog clock.
5. Glorious water pressure and a water heater that just worked.
6. The pool looked nice.
7. Staff.

What I didn't like:

1. Room size. You cannot open the door to the bath fully without essentially using up all of the space in front of the sink. The closet was likewise awkward to use because of the room's small size. Plus, I just like my hotel rooms bigger, say 28 to about 30 sqm.
2. The toilet was less than comfortable. I dislike the sqaure'ish design. The "bidet" (hose), however, was a welcome amenity.
3. Road noise seeped in at night and made it difficult to sleep well. The rooms could probably do with another round of sound-proofing.

Neutral:

1. Breakfast. The restaurant in the ground floor was in the last stages of its re-model when I stayed so breakfast was served in the 3rd floor function room. Selection and quality was fine. You get the staples of an American and Continental breakfasts plus some Asian items in the form of congee and dimsum. But there wasn't that little extra that turns "meets expectations" to "exceeds expectations". Nevertheless, honorable mention goes to the bacon... it was super crispy, the way bacon should be.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PhTravelling_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded February 26, 2014

Dear PhTravelling_Guy

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014 via mobile

Great hotel, mega-efficient check in and bar staff and really helpful doorman who fully understands customer service.

I would score a 5, but the towels were frayed, which I thought was a bit of a letdown.

Bed comfy, feather pillows. Very nice bathroom facilities.

Stayed: February 2014, traveled solo
1  Thank Foodfirstkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded February 26, 2014

Dear Foodfirstkent

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014 via mobile

Great hotel. Well located. Reasonably priced. Staff were friendly and helpful. Air con is very very good. I'd stay here again. The only bad thing I'll say about this place is that the room service wasn't great. It's not that the service itself was bad but all the western foods were pretty poor. If you want western food go somewhere else.

Stayed: February 2014, traveled as a couple
Thank Catherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded February 23, 2014

Dear Catherine F

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We believe in exceeding guests’ expectations through constant innovation. Your feedback is important in allowing us to continually measure and improve our service standards.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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