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“Bad experience for the cost” 1 of 5 bubbles
Review of Moon 23 Hotel

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Moon 23 Hotel
Ranked #255 of 308 Hotels in Singapore
Singapore, Singapore
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Bad experience for the cost”
1 of 5 bubbles Reviewed December 12, 2010

my girlfriend and I were anticipating for this day to come. 1 day of relaxing together at the comfort of a recommended new boutique hotel.
Booked a deluxe room cos i wanted to relax with my girlfriend in the bathtub. checked in ontime and got the room. went into the room and was disappointed that i saw no bathtub. called the reception and enquired. her response was....that there are no more deluxe rooms, and upgraded us to executive room, which was more expensive. i replied that, i didn't care about the cost, i want to bathtub! which is why i booked 1 week in advance. they then replied me saying that they received unexpected extensions for the deluxe rooms. i replied saying that that isn't my problem, considering that they KNOW i am coming and they still accepted the extension. then i asked for the mgr on the line. she came and apologise. ended the conversation with "i'm sorry that we do not have any deluxe room now. is there anything i can help u with?"
i was totally disappointed and fuming that she actually tried to shut me with that last sentence. my girlfriend told me to cool down and forget about it. cos it's getting nowhere if i continued arguing. so i stopped.
the size of the executive room was amazingly small. the flooring was cheap. the sink was not in the washroom. the washroom door had no lock.
we were awaken by the cleaner at 7am, when he just barged into our room while we were sleeping.
as mentioned, it was 8minutes walk to 24-hours shopping mall, mustafa. but it took us almost 20mins walking there. and no we did not walk the long route, and not at a slow pace.
the only good points were, complimentary breakfast and complimentary minibar. which is think is essential considering all the bad points said above.

  • Stayed December 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank teamilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (98)
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English first
Los Angeles, California
Level Contributor
60 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed December 9, 2010

I read other reviews and I had assumed that the reviewer just had the bad luck of having an odd room with no window. In reality the only window on the 2nd and rd floor from whatI could tell were on the few rooms facing the street. Do not get me wrong, this hotel is done well for having VERY VERY small rooms. It is a good clean choice if you are making a quick overnight in Singapore. Staff is Friendly, Internet is free and fast, It is very clean.

  • Stayed November 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 1whereintheworldami1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 7, 2010

It was a nice stay in the hotel. Suite was even featured on the news on TV. I happened to see it when I was watching the news. The staffs are are helpful and pleasant. I lenjoyed the time when I get to chill out in the lounge to watch soccer with fans of the same soccer team.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank FranceBlueberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed December 5, 2010

Good points:
a. Free internet
b. Complimentary breakfast
c. Complimentary minibar
d. Location
e. Bed

Bad points:
a. Small room
b. No storage space.
c. Poorly lit
d. Stayed for 18 days...they provided only one set of accessories despite repeated requests.
e. Smelly bathroom and aircon
f. poor finishing of rooms. (Enamel on floors!!!)
g. They suddenly stopped refilling juice in my mini-bar. On inquiry, they informed that they have changed their policy to request only refill
h. Bathroom/toilet has a glass partition - hence, recommended only for partners.
i. Most rooms are without windows
j. Cost considering the space they provide.

  • Stayed November 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank sandygmaharaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Singapore hotels

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 4, 2010

i am a frequent traveler in view of my business. been to Singapore numerous trips, used to stay in cheap hotels but becos of noisiness, i came to know this hotel thru trip advisor website. booked online thru their website and confirmed with deluxe room for 2 nights. like what been mentioned by few reviewers on this website, deluxe rooms all occupied during check in and being upgraded to executive room which is about 100 singapore dollars more. counter service attendance was quite rude by passing sarcastic remarks that i check in too late and that if i am not satisfy, i can go to other hotel,when asking why deluxe room not available but confirmed by their website reservation. but becos i need to wash up and attend a meeting in 2 hours time, i kept quiet and check in but i only stayed for a night and shifted to Hotel 81 the next day which just a walking distance.
the room was small, very dim even all lights switched on and no windows, the sink in the middle of the room, very small shower space. the best is all drinks in fridge are free, that inclusive 2 cans of san miguel beers, 2 cans of soft drinks, 2 small glass bottles of juice and 2 small bottles of mineral water. amenities only 1 set. the worst was the bed sheet really stained but they covered it with the amenities tray so you won't really notice it. but really strange for a boutique hotel that house keeping was done in early hours around 3am to 4.30am and it was annoying as i was woke up by the noise in the middle of my dream.
well, trust me or not, this hotel should not bear the name of boutique hotel as the services and the environment of a budget hotel is much much more better than this hotel and the room for a budget hotel is more spacious than this hotel.
travelers, please do think twice before you decide to make reservation with this hotel.

  • Stayed November 2010, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank kc128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 30, 2010

Went with spouse for 1 night stay as read in website one of recommended best boutique hotel. Online booked with a Singapore Bank Visa Debit Card and reservation confirmation obtained for deluxe room with bath tub but was informed all deluxe room not available during check in and relocate with executive room (more expensive) which is a small room without bath tub and window, worst than hotel 81 or fragrance hotel, not properly cleaned with waste tissue lying on the floor, in room toiletries for single occupant only, noisy during early hours...seem like house keeping carry out duty at this hour.....
During our check in actual receptionist not around front desk but attended by lounge waiter and waitress, friendly though but check in slow as not familiar with the system. Informed reserved deluxe room not available and "upgrade" us to executive room. Same Visa Debit Card produced and verified with a 1 night deposit of SGD3xx.xx inclusive GST...for a night stay only....but when we checked out the next day, the front desk receptionist "requested" us to check with the bank if the deposit was deducted when verification done during our check in owing to usage of Singapore Bank Visa DEBIT CARD and when we queried the reason for doing it, she told us rudely - "the card holder just verify it with the bank please!".....this is the first time ever we were asked to call our bank owing to using a Singapore Local Bank issued Visa Debit Card in our own country - Singapore. We frequently patronizing varies boutique hotels and this hotel is categorized as the WORST of all the boutique hotels in Singapore so far.....We would recommend the one directly opposite, Wanderlust Hotel which is money worth to stay....

  • Stayed November 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank PandaTmnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed November 13, 2010

Walked into the room and was shocked that the room surrounded one bed, no cupboard, and with a sink jutting out on the side.

Complained abt the room size. Staff was helpful to switch to a room tat was a tiny bit bigger. Overall... Still tiny.

I don't think calling it a boutique hotel justifies the price.

  • Stayed November 2010
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Innovamagik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moon 23 Hotel

Property: Moon 23 Hotel
Address: 23 Dickson Road | Little India/ Bugis, Singapore 209507, Singapore
Location: Singapore > Singapore > Little India
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #255 of 308 Hotels in Singapore
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Moon 23 Hotel 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to Moon 23, a Boutique hotel nested along Dickson Road. Moon 23, provide 80 keys with various décor of either designer bed frame or the contemporary design both providing a TRENDY comfort, CLASSY modern & COSY feelings. We are connected via three main MRT (Mass Rapid Transit) line in Singapore all within 10 minute walk Little India Station- NE Line (Purple), Bugis Station- EW Line (Green) & Rochor Station- Downtown Line (Blue) . Walking distance mall include Bugis Junction, Bugis+, Bugis Village, Sim Lim Square & 24 hour Mustafa Shopping Centre. For the business traveler we are 15 minutes ride to major commercial buildings within the CBD. For the shoppers a mere 15 minutes train ride will take you to the fame Orchard Road shopping belt or Marina Bay Area (Marina Square, Singapore Flyers & Marina Bay Sands). ... more   less 
Reservation Options:
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Also Known As:
Moon 23 Hotel Singapore

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