I'm a regular hotel-stayer in Singapore, with occasional stay-cation being a hobby of my partner and I. Last weekend, I decided to explore Fullerton Bay Hotel for a weekend stay with my partner. We booked their Premier Bayview jacuzzi room, and it's indeed a memorable experience with them.
Even at the first point of contact, via the sales reservation, I'm impressed with the services. The sales executive was very professional in handling my requests, and I can indeed sense her smile through the phone. Eunice Lim is the reservation sales executive servicing me, and I like to take this opportunity to compliment her first-class service and attitude.
During the checking-in, services was excellent too. We do not have to stand by the counter to wait for the procedures, instead we proceed to the patio for a refreshing drink while we waited. Once the checking-in procedure is completed, their staff came over to us to bring us to the room. We were impressed with the attitude, smiles and professionalism.
Being a surprise trip for my partner, I've requested with the reservations staffs to perhaps surprise her. I was not even required to input my thoughts into the process, and they took the initiatives to create a romantic touch to the room, by suggesting rose petals display, bottle of red wine, a small nice cake and a cute Fullerton bear for her. This is what I called a 7-stars hotel services.
Over the course of the trip, we could not come up with any examples of flaws with their services.
Room services call, reservation for dinner at Lantern Bar etc were all met with 1st-class service staffs.
In short, this hotel and its excellent services has indeed won a repeat customers in my partner and I. In fact we've decided to explore this hotel on a frequent basis.
- Official Description (provided by the hotel):
- The Fullerton Bay Hotel is a modern hotel that pays tribute to a bygone era. Infused with a sense of refinement and a style that is both contemporary and international, the 100-room waterfront jewel is a spectacular addition to Singapore's vibrant heritage precinct and is within walking distance to the National Gallery. We are honoured to be recognised as one of the Top 1 Percent of Hotels in Singapore by TripAdvisor Travellers' Choice Awards 2017. ... more less
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- Also Known As:
- The Fullerton Bay Hotel Singapore