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“Great find in the Park”
Review of Hotel Fort Canning

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Hotel Fort Canning
Ranked #39 of 312 Hotels in Singapore
Certificate of Excellence
Maynard, Massachusetts
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great find in the Park”
Reviewed January 30, 2014

Very nice experience at Hotel Fort Canning from the point you arrive and check in to your departure. The staff is very friendly and eager to please. The rooms (at least mine) was spacious and fun. It is a bit on the pricey side, but definitely worth a splurge.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 31, 2014
Dear Bruce S,

It was delightful having you stay with us and thank you for your short but very nice review!

We are very happy to hear that you enjoyed your stay at Hotel Fort Canning "from the point you arrived and checked in to your departure".

Thank you also for showing appreciation for our staff's hospitality and warmth.

We certainly look forward to welcoming you back again soon!

Best wishes,

Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (290)
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Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2014 via mobile

Spent Christmas here and it was a nice experience. I can't think of anything bad except for their food.

Cons:
1) Afternoon tea and evening cocktails are literally just choices of tea, coffee, wine, and one cocktail. That's it. I know it's a botique hotel but since it was festive season I guess I expected more.
2) Blant breakfast and limited choices.

Pros:
1) Pool. Loved it.
2) Rooms are clean.
3) Helpful staff.

Stayed December 2013, traveled as a couple
Helpful?
Thank HappyMumbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 29, 2014
Dear Lani C,

Thank you for spending last Christmas with us and for your review.

We are very glad you had a nice experience and that loved the swimming pools and helful staff, and that you appreciated the cleanliness of the room.

We have noted your feedback on the food quality and variety, and are pleased to inform you that our new Executive Chef, Randy Torres, has come on board earlier this month and you can expect huge improvements to our F&B offerings.

We look forward to welcoming you back to Hotel Fort Canning again soon!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

My girlfriends and I decided to have a bridal shower gathering cum staycation at Hotel Fort Canning over the weekend. The hotel was idyllic, in the midst of lush greenery and away from the busy city area. It really felt like we were out of Singapore as it was really quaint and quiet. We loved the spacious and comfortable room, especially the beautiful open concept bathroom. The room controls were really high tech. All in all, we had a great stay. However, I felt that the hotel staff were not friendly. They were not smiley, nor welcoming. I think this is really an important factor for a hotel. I hope someone will look into this because it's a pity if this small BUT important issue takes away from a customer's overall experience.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nisarazak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 29, 2014
Dear nisarazak,

Thank you for staying with us for the bridal shower gathering cum staycation and for your review.

We are glad that you enjoyed the "city oasis" feel of the hotel and that you loved the spacious and comfortable room, especially the beautiful open concept bathroom.

We were, however, very concerned to hear that you felt that our hotel staff were not friendly, smiley, nor welcoming, and that it affected your overall experience at our hotel, and we sincerely apologise for it. We have always exhorted our staff to be warm and hospitable towards our guests, and we have had many good reviews on our staff's helpfulness and friendliness. Never-the-less, we take your feedback seriously and will remind our staff of this.

We hope your next experience of our service will be a much warmer and more pleasant one.

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviewed January 23, 2014

Just spent a week in Singapore staying at Hotel Fort Canning in Singapore. The deluxe room was a good size for a couple and reasonably well appointed.
The ambience and decor of the hotel was charming and new and well integrated with the heritage look and feel of the building. The location is brilliant, set in the historic Fort Canning park, and only 5-10mins walk from the CBD.
The biggest reason to stay here is the excellent service. The team at the front desk, the lobby bar and the GlassHouse restaurant are first class and can't be helpful enough.
A big thanks to Ganga and his team for making my stay a real pleasure.

Room Tip: Go for the deluxe room or the suite if you like enough space for a couple.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 26, 2014
Dear Chris H,

Thank you for spending a week with us and for your excellent review!

We are very gratified that you enjoyed the Deluxe Room you stayed in, the heritage city park location and our colonial building.

We are particularly happy to note that your biggest reason to stay here is our excellent service. We have conveyed your compliments and high praise to the team to encourage them in their quest for excellence.

We certainly look forward to welcoming you back again soon!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah, Australia
1 review
Reviewed January 19, 2014

We stayed at the hotel for 6 nights in January 2014. The hotel is set in a beautiful park setting which is very peaceful in bustling Singapore. Cannot speak highly enough of the staff at the hotel in particular the restaurant staff - Grace, Chester, Kris and Mr Ganga who treated us like family and we were made to feel very welcome. No request was too much trouble. The breakfast in the Glasshouse Restaurant every morning was a great way to start the day and Chef Tang made eggs to order every morning which he delivered to our table and awesome pancakes. Lots of choices for breakfast. There are some wonderful historical monuments to find as you explore the parklands surrounding the hotel. It was within easy walking distance of Clarke Quay and Orchard Road and not too expensive to get a taxi to the Singapore Flyer and Suntec City to connect to bus tours we booked. We booked a premium luxe room which was a good size with a separate bathroom. Our room was on the second floor which had a great view over the park. This is a beautiful boutique hotel with lovely amenities. The big plus for us was the all the staff we met during our stay, they made our holiday a little more special. We would definitely recommend this hotel to all.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 26, 2014
Dear Dianne N,

Thank you for staying with us and for your lovely review!

We are thrilled that our staff - particular the restaurant staff (Grace, Chester, Ganga and Chef Tang) - made your stay that much more enjoyable. We are glad that you liked our breakfast spread, heritage city park setting, your room and hotel amenities.

Thank you for recommending Hotel Fort Canning to other travellers and we look forward to welcoming you back soon.

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 19, 2014

I stayed here with my partner for four nights last Easter and feel bad that I never got around to reviewing it sooner. We had a brilliant time at this hotel - the location was perfect for us. It's in the middle of a large and well-kept park, with loads of options for walking around. You get this, and ready access to the city - the public transport and Orchard Rd are easily accessible on foot.

The pool facilities are excellent and the breakfast was good. The only gripe I had was this: one day there was nobody around to seat us - all the staff were busy - after waiting some time we seated ourselves and there was a slightly embarrassing commotion where the maître d' asked us to go back and wait at the door! I thought this could definitely have been handled better - I'm not much of a morning person, and this really set my teeth on edge as his manner was just rude. I mentioned this at check-out and the lovely person there said it would be attended to, so I take her at her word.

The rooms are a good size and nicely decorated - we loved the separate seating area and the large bathroom. We looked out over the trees in the park, which is exactly what I would choose. I'm sure some would prefer the front of the hotel to see the city skyline. Complimentary drinks each evening in the foyer was a pleasant treat.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justinbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 24, 2014
Dear justinbea,

Thank you for staying with us last Easter and for your review - better late than never!

We are so glad you had a brillant time and appreciated the convenient city park location, the mineral cleansed swimming pools and breakfast at The Glass House.

We are sorry to hear of your experience of not having anyone seat you at breakfast; indeed it should have been handled better! We are just so glad that it did not completely destroy your holiday with us.

We look forward to welcoming you back to Hotel Fort Canning again soon!

Best wishes,

Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 13, 2014 via mobile

We stayed here for two nights in December 2013, en route to Europe.
The hotel is lovely, set in Fort canning, which is on a hill behind the Central Orchard Road shopping area.

We had booked and were given a premium luxe room, which was a lovely room with a separate bathroom. However, we were disappointed that this room overlooked the entrance driveway to the hotel rather than being on the second or third floor with a view over the Park city.

Later we saw some deluxe rooms which were the next level down, and we thought that the outlook was actually better than ours even if the room was a little smaller.

However the room was extremely comfortable, with a lovely bed, large bath, and usual five-star amenities. The air conditioning was excellent.

The hotel has two beautiful swimming pools, which, while we were there, where not used very much and hence are a very relaxing place to spend a day in steamy Singapore. There were no towels near the swimming pool and when we requested some from the pool attendant he took quite some time to bring them. Although it was quite stormy, it should be possible to have a location where towels could be stored without becoming we so as to avoid the need to have to request them.

My main gripe was that as I am lactose intolerant, I requested that the hotel obtain some soy milk. However on the second morning it had not been done, and nor by the third morning. The restaurant staff indicated that it was not possible to obtain the soy milk, however this was nonsense, as it was in every shop we went into. So it seems that nobody was prepared to make that special effort which makes the difference between a very good and excellent hotel.

I also thought that the buffet selection at breakfast was a little boring and unimaginative.

The management was very pleasant and concerned when I mentioned my gripe concerning the breakfast issue, as well as my thoughts about the location of their premium luxe room.

Overall however, a lovely hotel with a more relaxing ambience than your typical large five star hotel, and I would recommend it.

Stayed December 2013, traveled as a couple
Helpful?
Thank IAN D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, January 15, 2014
Dear IAN D,

Thank you for staying with us and for your very fair review.

We would like to apologise again for the lack of soy milk during your stay. We are glad to say that this lapse was taken care of immediately after you gave us your feedback. Our new Executive Chef, Randy Torres, has also looked into making the breakfast offering more exciting and delectable.

We had a very wet December where it rained most days, and as we want only fluffy dry towels by the pool, the pool towels are kept when the rain comes. We have since increased our checks on the pool to ensure towels are replenished regularly.

We are gratified to hear that you found your room "extremely comfortable", and that you enjoyed the swimming pools.

Thank you for recommending Hotel Fort Canning to other travellers reading this, and we certainly look forward to seeing you again soon!

Best wishes,

Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fort Canning

Property: Hotel Fort Canning
Address: 11 Canning Walk Hotel Fort Caning, Singapore 178881, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Singapore
#31 Romantic Hotel in Singapore
#36 Business Hotel in Singapore
#39 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Fort Canning 5*
Number of rooms: 86
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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