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“Childish behavior from the management” 1 of 5 stars
Review of Hotel Fort Canning

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Hotel Fort Canning
Ranked #38 of 304 Hotels in Singapore
Certificate of Excellence
Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Childish behavior from the management”
1 of 5 stars Reviewed November 1, 2013

I stayed in this hotel from 29 Oct-2 Nov. The front desk at checking didn't have the correct check out dates, even though I had a copy of the confirmation. Then, I was put in a room that had an adjoining room. The noise next door was terrible and very loud. Then, I had to check out late and they assured me that I would be charged a full extra day. When I returned to my room after the last work day, it hadn't even been cleaned! I was not amused. When I called the front desk, they told me I didn't tell them I wanted the room cleaned! Wow, I was not aware that I had to ask for something I paid for! I would advise not to stay here, the location is fairly remote for singapore.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Feelya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, November 3, 2013
Dear Feelya,

We are terribly sorry that you had such an unpleasant stay at our hotel. We sincerely apologise for the service lapses due to miscommunication between departments, which we can reassure you is not the norm. The staff involved have been counselled and retrained.

We are glad, however, that you were graciously willing to accept our compensation for the less-than-stellar service of a night's accommodation. We hope that you will be kind enough to put this episode past you and give us another chance. We look forward to serving you again soon.

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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955 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 30, 2013

My wife and I stayed at Fort Canning Hotel mid 2012.

Can't praise enough.

Great location - excellent modern inclusions - stylish and clean.

Great breakfasts and well appointed restaurant.

No noise - with beautiful gardens and great views.

Stayed for 4 nights on our way from Sydney to London to break the trip.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, November 3, 2013
Dear Mike M,

Thank you for staying with us and for your very nice review!

We are very happy that you found the hotel to be stylish and clean, and the location quiet with beautiful gardens and great views. We are also glad you appreciated our breakfasts and well appointed restaurant.

We certainly look forward to welcoming you back to Hotel Fort Canning soon!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 30, 2013

Great rooms / Excellent breakfast / Very helpful reception team / Nice complimentary drinks with the other guests every afternoon / Quiet environment ...
It was an enjoyable stay.

Only one thing should be improved : sound isolation. If you decide to sleep late, you unfortunately hear everything happening in the corridor...

Room Tip: 220 is a great suite, 219 is smaller but nice
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank WinchLargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 30, 2013
Dear harryh0udini,

Thank you for staying at Hotel Fort Canning and for your excellent review!

We particularly like your header - “Exactly what you expect from a great hotel!” - it means a lot to us and we have shared your lovely comments with all our team.

Thank you also for your feedback on the sound isolation. You might be pleased to know that we are taking immediate action to improve this, and we hope that you will have more peaceful nights (and mornings) the next time you stay with us.

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

My husband and I stayed there for a one night staycation right after our wedding in the afternoon! They upgraded our room after they learnt about our nuptials and the room was lovely! Can't remember the name of the room but it was one the few rooms with a small balcony, facing the city.
Location is lovely but would recommend you to take a taxi as it is on a hill. To get to the nearby shopping centers is a breeze as it takes a mere 7-10 mins walk downhill.
Breakfast was lovely as well. Love the pools! There were two and we swam at the one at the bottom.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank noorrehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 30, 2013
Dear noorrehan,

Congratulations once again on your recent nuptials and we are so happy our gesture of upgrading your room added to your memorable day!

The room you were in was a Studio Suite and it is one of only 3 rooms in the hotel with a balcony. We are glad you liked the room and also the city park location of the hotel as it is one of our unique selling points! We are also gratified that you enjoyed breakfast at The Glass House which offers panoramic views of the tree tops, and the mineral water-cleansed swimming pools.

We hope to see you soon on your next visit to Singapore!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
5 of 5 stars Reviewed October 28, 2013

We thoroughly enjoyed our stay in this lovely old building. The hotel location was perfect for us and we loved the opportunity to be able to walk through the adjoining park. It is restful and quiet despite being in the centre of busy Singapore. The staff were courteous and friendly and we enjoyed our breakfasts in the Glass a House Restaurant. The hotel facilities were excellent and very happy with our room. The bathroom was modern and the bed was excellent. Thank you for a lovely stay.

Room Tip: If not happy with room for any reason always contact reception!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 29, 2013
Dear Cheryl C,

It was a pleasure having you stay with us, and thank you for your very nice review!

We are thrilled that you thoroughly enjoyed your stay, and that you found the hotel's city park location perfect, the hotel facilities excellent and that you were very happy with your room. Hotel Fort Canning is indeed "restful and quiet despite being in the centre of busy Singapore"!

We are very gratified that you found our staff to be courteous and friendly and that you enjoyed your breakfasts in The Glass House Restaurant.

We are particularly happy with your Room Tip - "If not happy with room for any reason always contact reception!" - as that is indeed the best way for us to help guests resolve any problems, many of which have instant solutions.

We certainly look forward to welcoming you back to Hotel Fort Canning soon!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed October 27, 2013

Good rooms, which have been well designed and are very comfortable.
here ar 2 pools , the best Gym I have seen anywhere in a hotel and some good restaurants. Gattpopardo deserved special mention as a ver y good Italian restaurant.
Another Bonus is you are in the heart of c Singapore, with wonderful walks on the doorstep in Leafy Fort Canning Park.

However the service in the hotel is not great. The staff do not have the same professional standard as some of the other hotels )mainly chains) for the same price and the lobby and public areas don't function as seamlessly as other hotels. For example when I was there there was a wedding going on in the Lobby and et guests were wandering through or sitting in part of the bar.

Room Tip: Get a room on higher floor for added privacy
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank mdcryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 28, 2013
Dear mdcryan,

Thank you for choosing to stay with us and for your review.

We are happy you found our rooms to be good, well designed and very comfortable, and that you appreciated the two swimming pools, good restaurants (Gattopardo is very gratified with your commendation) and "the best Gym (you) have seen anywhere in a hotel". We are also very glad you found the location convenient and enjoyed the heritage park in which the hotel is set.

We are very concerned that you found the service less than spectacular as many of our guests have actually singled out our staff as the highlight of their stay. As we are a boutique hotel, we do things a little differently from the large chain hotels, but our guests are nevertheless our reason for being. Also, being a boutique hotel, our public spaces are limited, and when we have a wedding party, the guests sometimes do spill into the lobby. Not withstanding, we would like to thank you for your feedback and will see how we can manage this better in the future.

We look forward to seeing you again soon!

Best wishes,

Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

This hotel is beautiful inside and out. Wonderful walking paths, minutes from the shops. The staff was brilliant, nothing was too much especially with me bringing the wrong cable for my phone so they helped me out. Staff were always on hand for any directions or recommendations. Every thing was clean and tidy. Breakfast in the Glass House was lovely. I highly recommend staying at this beautiful hotel.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Anna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 25, 2013
Dear Ani12,

It was lovely having you stay with us and thank you for this wonderful review!

We are so glad you found the hotel beautiful and you enjoyed the heritage park in which the hotel is set. We are very gratified that we could help you with your mobile phone charger - we understand how easily such mix ups can take place and how difficult it can be without the use of one's personal mobile phone these days.

Thank you for commenting that everything was clean and tidy, and that breakfast was lovely, as these are the things that are important to our guests.

We are most grateful for your high recommendation to other travellers to stay with us and we certainly look forward to welcoming you back to Hotel Fort Canning in the near future!

Best wishes,

Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fort Canning

Property: Hotel Fort Canning
Address: 11 Canning Walk Hotel Fort Caning, Singapore 178881, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Singapore
#31 Romantic Hotel in Singapore
#36 Business Hotel in Singapore
#38 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Fort Canning 5*
Number of rooms: 86
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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