My boyfriend and I planned a staycation at Hotel Fort Canning as we always wanted to check-out this hotel as we always pass by, but never went inside. However, I made a mistake of choosing this hotel for our staycation..
Upon arrival, I tried to check-in, but there were only 2 check-in counters, which were already occupied by other guests. I tried to get other staff's attention, but they never attended to me. After 10 minutes, I gave up and just ran to the check-in counter after the guest had left..only 2 check-in counters on a Saturday afternoon..does that make sense? I should have taken this as a sign of a very disorganized hotel..
When I finally had someone attending to me, I was even more frustrated when I found out my room wasn't ready..and it was already 3:20pm! I had purposely rushed my earlier appointments so that I wouldn't be too late for the check-in time at 2pm. The clerk said that my room would only be ready at 3:45pm.
The clerk at the front desk asked me to have some drinks at the receptionist area while waiting. However, there were no cups or plates on display so I asked a waiter for a cup who did not smile, acknowledge or respond to me, but just went inside. He came back and did not mention to me that the cups were ready, but I had to go up to him to ask for a cup. I finished my drinks and realized it was already 3:50pm and no one had told me whether my room was ready or not. I had to ask the receptionist while she was clearing some plates near me whether she could help me check or not. She continued to finish clearing the plates for 2 more rounds, while I sat there waiting for her to check! As if I wasn't late enough....I finally arrived in my hotel room after 4pm..
That evening, we went down to the reception to ask about the next day's breakfast. The receptionist said that we were not entitled to the breakfast, but only for brunch, which was supposedly a set meal.
The next day, I was excited to about the brunch as I had heard good reviews on it. And to my surprise, it wasn't a set meal, but a buffet! It was so crowded with kids everywhere that I could hardly walk to my seat with the food. In addition, the waiter was clearly untrained because when my boyfriend asked what kind of tea they had, he had no answer. The waiter went to check and when he came back, we asked if there was chamomile tea, he said he wasn't sure and had to go back and check again! He came back to say there wasn't and then said that only normal tea was included in our room package ..oh my goodness..he could have said that at the beginning and saved himself the trouble of checking twice! The brunch was not good as we were already disgusted by the service from these 2 days. I must say that I had certain expectations walking in, which were met, but the service ruined everything for us.
- Official Description (provided by the hotel):
- Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more less
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- Also Known As:
- Hotel Fort Canning Singapore