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“Spa reneges on verbal agreement on spa packages”

The Spa at Mandarin Oriental Singapore
Ranked #29 of 268 Spas & Wellness in Singapore
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Owner description: As soon as you walk into The Spa, you embark upon a personalized sensory journey; a journey to inner wellbeing that focuses on the senses of sight, smell, touch, taste, sound and intuition. Tranquility and harmony reign throughout The Spa. The spa's six treatment rooms include a spacious 62 sq meter Couple's Suite. So lie back and relax, as your troubles float away and peace descends.
Reviewed December 7, 2010

I have a spa package with the Oriental Spa that was signed in Jan 2008. The value of the package is in the thousands. Because of the value of the package, I was careful to inquire about expiry date. Upon signing, the spa verbally assured me that even though the print contract states that the package is valid for 1 year, there would be no issues with extending it (effectively meaning that there is no expiry date). This representation is the basis on which I decided to go ahead to purchase the pkg.

On 7 December 2010, I receive a phone call saying that the remaining >$1000 value of my package has fully utilized by 31 Dec 2010. The spa was not willing to make any concessions despite the fact that I have had such short notice and will not be in Singapore for the rest of December.

The spa is forcing me to exchange my package for gift vouchers which have a 3 month expiry date that cannot be extended. When I tried to book treatments within the next 3 months, the spa refused to confirm availability of couple suite despite the date of treatment being over 2 months in advance.

All in all the spa has been extremely inflexible and reneged on verbal representations made to me. And I would strongly discourage anyone from signing packages with the Oriental Spa in Singapore.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 - 17 of 21 reviews

Reviewed September 4, 2017 via mobile
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Thank happy_michelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess L, Hotel Manager at The Spa at Mandarin Oriental Singapore, responded to this reviewResponded September 10, 2017
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Reviewed June 27, 2017
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Thank sakura_cd
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Reviewed July 21, 2016 via mobile
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Thank Inga M
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Reviewed January 31, 2016
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Thank ちゅけぽぴん
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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