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Marina Bay Sands
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Reviews (24,341)
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13,137
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15,418 - 15,423 of 24,341 reviews
Reviewed October 25, 2010

No perfect service, they took more money from VISA than we expected by online reservation.
Bad service, there are huge queues to all points - to check-in, check-out, restaurants!
Awaiting time - from 1 hour!!!
Our concierge took much more money from credit card than expected! No any liable reasons were given! Now we're waiting to reject this payment, but after long talks and shouting, they charge once more money, that we are had to pay, but the first bill is not still returned! Totally we have paid 2800 dollars for two nights!!!!
There are more awful things to say:
1. at lobby there are no place to sit.
2. queues
3. nobody said that dinner is included in our reservation
4. no any information about hotel restaraunts in room
5. check in in 3 p.m.!!!!!!!!!!!!!!
6. no smoking area in hotel!! very away from entrance

  • Stayed: October 2010, traveled as a couple
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2  Thank Константин З
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2010

New and nicely decorated room. Had dinner at the RISE, ordered medium well tenderloin, but what came was well done. Waited 20 mins for a replacement, and when ordered a cheesecake to go for my supper, I had to wait another 15mins. Staff were friendly though.

  • Stayed: October 2010, traveled as a couple
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Thank macallan74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2010

My partner and I try to stay in nice hotels to really enjoy our holiday. In the past, a five star hotel has meant we received five star service, and if this is what we have paid for, it is not unreasonable to expect five service. This was not the case with Marina Bay Sands, we have had better service at three star hotels in country towns. My list of complaints about Marina Bay Sands is long, but I will try to be brief. Problems included: shuttle bus from airport was 20 minutes late, then took a further 15 minutes for driver to get organised and depart; check-in took an hour, with three staff members vanishing when a queue of people arrived; no porter to take luggage to room; shower floor was covered in a dirty greasy film that was only cleaned after we asked twice; no towel rack; concierge could not answer our questions and gave us incorrect information; no shuttle bus service available to city; rudely refused entry to casino as we didn't have passports with us; many restaurants are on map of hotel but are not open yet, we spent over half an hour one evening trying to find somewhere to eat; my partner was shoved aside in the foyer by a staff member escorting a group of people to the elevator; dirty mugs in room; fridge in room was locked as the hotel did not have our credit card details through their own incompetence, we had to sort this problem out ourselves, taking over an hour and a number of phone calls; floor of room not vacuumed at all during our 6 night stay; offensive odour in bathroom every evening, smelt of sewage; items such as sugar and toiletries not replaced until asked for; could hear people in other rooms talking and using bathroom; staff member came into room to check bar fridge as something had been bumped and they were worried that we had used something form the fridge; bill out by $150 on departure (in the hotel's favour). I wrote a letter to the manager but have received no reply (one month later). The pool is great though.

  • Stayed: September 2010, traveled as a couple
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5  Thank Natalie737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2010

Splurged on this, Horizon Premier room on higher floor, fantastic views, well worth the extra $$$. The Infinity pool, spa & views on the 57th floor is to die for. Very clean hotel, very friendly staff, great shopping area & casino. Would highly recommend, expensive but worth it for a special occasion. .
.

  • Stayed: October 2010, traveled as a couple
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Thank bev1056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2010

The rooms are stunning and the views amazing. I said "big" in my title because sometimes hotels of this size don't give personalised service, and this was my only problem. There were long queues for check-in and check-out (worse because I never leave enough time). Long taxi queues too.

Great property though. The pool is everything you imagine it to be, and the casino was fun too!

  • Stayed: October 2010, traveled on business
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Thank Judy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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