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Reviewed 5 weeks ago via mobile

Despite being appropriately dressed in polo shorts long pants and shoes, and being guests in the hotel we were denied a table at the Italian restaurant. Not acceptable way to treat hotel guests. Hotel nice but huge and very impersonal

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank davidwN7142AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Vice President of Hotel Operations at Marina Bay Sands, responded to this reviewResponded 2 weeks ago

Dear davidwN7142AK,

Thank you for sharing your feedback here.

I regret to learn about the service challenges you faced at Marina Bay Sands. Please rest assured that we do our best to ensure that all our guests have a comfortable stay with us and we will continue to review ways to improve our service touch points to serve you better.

I hope to have the opportunity to welcome you back for a more successful experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

This isn't a infinity pool!
This is just a rooftop Jacuzzi near to the edge.

I have no problem with the room. It's good. Besides how cheapskate they wanted to ask for charges (or deposit, I forgot) for the bar fridge. Hello your hotel room isn't cheap okay.

The worst was the rooftop Jacuzzi (that they called it infinity pool) that has crockcoach at the drain besides! I complained to the staff and they replied me "it is okay what. Not inside the pool"
Hello? So you want me to enjoy the view of your dirty drain? And from where the crockcoach came from? If not from the 'pool' itself.

Date of stay: December 2018
Trip type: Traveled with friends
1  Thank TJoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Vice President of Hotel Operations at Marina Bay Sands, responded to this reviewResponded 2 weeks ago

Dear TJoo,

Thank you for sharing your feedback here.

I regret to learn about the challenges you faced at the infinity pool. Your comments have been shared with the relevant departments for their review and action, please rest assured that we review ways to make sure our guests are comfortable with us.

Despite this unfortunate incident, I hope this experience will not deter you from visiting us again, to experience our multi-dimensional offerings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

The best of Singapore MBS! the pool was pack of guest!well..I guess you gotta experienced the highest pool! The food was lovely and walking distance to the casino and shops! not the best for shopping its a bit expensive..

Date of stay: September 2018
Trip type: Traveled with family
Thank Anamiejax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Vice President of Hotel Operations at Marina Bay Sands, responded to this reviewResponded 2 weeks ago

Dear anamied2017,

Thank you for your review, I am happy to learn that you had a great experience at Marina Bay Sands and I hope to welcome you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

Marina Sands Hotel is structurally impressive, however you are one of 1000s there. The rooms are overpriced compared to other 5 star hotels around the world. Great view of the bay, lovely staff, and very good accommodation compared to other hotels in Singapore. The infinity pool is incredible but you are there with 100s of others...so not relaxing! Disappointing that use of pool and breakfast is not included in expensive room rates. All that said would I stay there again...most likely!

Date of stay: April 2019
Trip type: Traveled solo
Thank Aussiebeccyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Vice President of Hotel Operations at Marina Bay Sands, responded to this reviewResponded 2 weeks ago

Dear Aussiebeccyc,

Thank you for your review.

I am glad that our Team Members delivered excellent service during your stay at Marina Bay Sands and your enjoyed your overall experience here.

I also note your comments about breakfast and please rest assured that we continue to review ways to improve our offerings to serve our guests better.

I hope to welcome you back to experience our more of our multi-dimensional offerings soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

One of the worlds top hotels imo. Immaculate rooms, conscientious staff who are keen to help. Just a pleasure to stay. Lots to do, the restaurants always have fresh food and the choice is amazing - American, Italian, modern Asian.

Date of stay: April 2019
Trip type: Traveled on business
Thank Harryk1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Vice President of Hotel Operations at Marina Bay Sands, responded to this reviewResponded 2 weeks ago

Dear Harryk1956,

Thank you for your kind review. I am delighted to read that you had a successful stay experience at Marina Bay Sands and I would like to welcome you back for more memorable experiences very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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