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“Short city break”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 312 Hotels in Singapore
Certificate of Excellence
kuala lumpur
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Short city break”
Reviewed November 1, 2013

This is our second stay at this hotel but we had not previously commented on our experience.
We arrived on a Sunday about 330pm and experienced a long queue at check-in.The Front Office Manager was very apologetic and helped to expedite the process by meeting every guest to obtain their booking particulars. We were upgraded to a Club Room with city view and therefore had the opportunities to enjoy breakfast and cocktail at the skypark during the length of our 3 night stay.On that sunday,there was again a long queue for cocktail.
We stayed in a spacious room with all amenities of a 5 star hotel;comfortable king size bed,large bathroom,etcand complimentary wifi,beautiful view.
This is a large hotel with 3 towers and 1000+ rooms so the staff is over stretched and unable to offer personal attention to all guests.
During our stay,we encountered well trained staff but we were overwhelmed with large crowds in the lobby,infiniti pool and other locations in the hotel.
In summary,hotel management needs to seriously address peak period queues, security and personal service .

Room Tip: Higher room with city view
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ariffin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, November 3, 2013
Thank you for sharing your feedback here, ariff.

I am glad to know that you enjoyed your recent stay at Marina Bay Sands. Please be assured that we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends. We also continue to fine-tune our processes and services to ensure better efficiency and quality of our service touch points.

I look forward to welcoming you and your partner back soon for a more enjoyable stay with us.
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Singapore
Level Contributor
114 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed October 31, 2013

My view

1)Room is expensive, but would say it was worth the price
-The room is big and comfortable
-Bathroom is huge! with a big tub, separate shower, plenty of amenities(include talcum powder, cotton buds, hand wash to bath salts, body scrubs)
-Bed is big and comfortable with 4 pillows
-View will be better the higher you are. You will be able to see Gardens by the bay if you are on the right side, if not, then you will have the city view.

2)Food is expensive but quality is good. Drinks is expensive.

3)Hotel lobby is huge and crowded(maybe I went on a weekend) Make sure you confirm which tower you are staying since they are not connected. My card allowed me to go up to my floor in Tower 1, but my room was actually in Tower 3, so you have to go back down, go to Tower 3 and take the lift again. If you are on any floor lower than 34, you will have to transfer lifts to 57 for the pool and bar which is quite a hassle.

4)The pool is real crowded and I feel this is a sightseeing pool and not a swimming pool. It is only about 1M deep and as it was quite crowded, it was not a place for swimming. It is a place for sunbathing and sightseeing. The view of the city landscape is great! You should see both the day view and the night view. Pool towers are available and there is “beach” chairs there for a good tan or you can get a cool place with shade.

Overall, I would say it is ok, but at this price, you can get a much better or worth the price hotel(just that you will not have a great view pool), but you can get a pool for proper swimming.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PandaMoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 31, 2013

most amazing experience I have had as a guest of a hotel yet. The pool is amazing, the view is amazing, the options for casino, bars or restaurants is amazing. Room size is large as well as bathroom, staff are friendly and prompt to serve any problems or needs. I recommend to see the Gardens by the bay and get pics of the hotel from there at night. Well worth the money spent on the room for the experience of staying in an architectural marvel !

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richie_b983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, November 3, 2013
Thank you for your wonderful review, richie_b983.

I am glad to know that you had an enjoyable stay at Marina Bay Sands and I am especially encouraged to learn that our friendly Team Members contributed to making your visit a warm and comfortable one.

I look forward to welcoming you and your loved one back soon.
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Brisbane, Australia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 31, 2013

Marina Bay Sands is certainly an amazing building, and entire precinct - Gardens by the bay are breathtaking. They have, however, a lot to learn about friendly service and adding a human touch. The rooms, amenities and view (from city view room) are spectacular.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, November 3, 2013
Thank you for your review, Shaun B.

Please be assured that we will continuously review ways to fine-tune our processes and services to ensure that our guests have a warm and comfortable stay with us. I hope to welcome you and your partner back to Marina Bay Sands soon.
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Jakarta, Indonesia
Level Contributor
1,258 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 611 helpful votes
Reviewed October 31, 2013 via mobile

This time I can get this unique hotel. Last year I come without reservation and the hotel was fully book. The unique of this hotel is its skypark with swimming pool in its top of 3 towers. The hotel deluxe room is very clean and well equipped. The staffs are helpful and friendly. I am impressed very much when asking the access to garden by rhe bay, an hotel staff not only tell us how to get there, but he took me and my wife to the point of access. Aftwr checked in we took lunch at the skypark restaurant. The food the service was so good and inexpensive.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darnel-HDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review, November 3, 2013
Thank you for your wonderful review, HDI2013.

I am delighted to know that you had an enjoyable stay at Marina Bay Sands and I am glad that our friendly Team Members made your visit a successful one.

I look forward to welcoming you back soon to experience more of what we have to offer to our valued guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 31, 2013

Jus returned from a six day stay at Marina Bay Sands. Travelled there on vacation with my sister who was attending a conference.Had a room on the 24th floor with beautiful view of the outer harbour with its hundreds of container ships and overlooking the spectacular Gardens on the Bay,which takes on a surreal sci fi movie quality at night.Our room was large with every convenience and great bathroom with fancy tub, separate shower, two sinks and all the amenities. Rest of the hotel is very large with huge public spaces and adequate restaurants and lobby bar....However, the undeniable draw which kept pulling us back day and night,was the spectacular infinity pool and sky park with its amazing views of the Singapore skyline perched atop the 3 hotel towers on the 57th floor. The environment they have created up there has to be unmatched anywhere else. It is busy, but not unbearably so, as the pool is very large with lots of chaises and shade areas with trees! I spent several days up there just lounging around not wanting to leave. At night it took on a magical quality. We dined twice at the roof top restaurant and bar area - Ku de Ta , adjacent the pool, again because we were so drawn to the ambience and the views of the city at night. The first time we were seated outside with friends and enjoyed a leisurely dinner, meanwhile taking in the sights. It was perfect. Food is pricey but good, and well worth it for the atmosphere and views. We returned for dinner on our last night, and had asked for an outside table again, but it started raining as we arrived. Were slightly disapointed with our small inside table tucked away in a corner with no view. However, the staff, true to their word, ushered us outside to a table for desert, once it had stopped raining. Again, the setting was intoxicating and sophisticated and capped the evening off perfectly. We were very impressed that the staff would take the trouble to relocate a table half way through the meal, despite it being very busy for them. It was the perfect end to a great stay. This hotel is truly iconic for its architecture and setting. I can't imagine how you could want to stay anywhere else if visiting Singapore.

Room Tip: The higher up the better.
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  • Stayed October 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
2 Thank patterl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Associate Director - Hotel Operations at Marina Bay Sands, responded to this review, November 1, 2013
Dear patterl,

Thank you for your lovely review. I am glad to know that you enjoyed your stay in one of our garden-view rooms as well as your room amenities.

I am glad that you enjoyed your dining experiences at KU DÉ TA as well as your time at the Sands SkyPark.

I look forward to welcome you back to stay with us at Marina Bay Sands for more memorable experiences.
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Jeddah, Saudi Arabia
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 31, 2013

An attraction by its own, the rooms are very spacious can accommodate 2+2 easily if you choose to take the twin bed rooms, the toiles and showers are really spacious and amazing, the sky park at the top is an exceptional experience for the entire family.
The hotel is connected to some major attractions like the shoppers, Metro, Merlion Park flyer and many others.
The staff are very professional and friendly, the food at the lobby restaurant called Rise is so good.
We stayed for three amazing nights and we would love to go again.
The hotel is near Santosa Island for people who don't wish to commute daily to Santosa.
One thing for Muslims, this hotel has Qiblah direction so don't worry about that.

Room Tip: Stay in tower 2 or 3 to avoid changing elevators to reach the sky park Tower one are much closer to...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houssam_Alturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Associate Director - Hotel Operations at Marina Bay Sands, responded to this review, November 1, 2013
Dear 7oussam,

Thank you for your wonderful review. I am happy to hear that you enjoyed your room amenities as well as your dining experience at RISE restaurant.

It is heart-warming to hear that our Team Members’ service standards consistently lived up to your expectations.
Thank you again and I look forward to welcoming you and your loved ones back to Marina Bay Sands soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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