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“Breathtaking and Spectacular”
5 of 5 bubbles Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 306 Hotels in Singapore
Certificate of Excellence
Davao City, Philippines
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Breathtaking and Spectacular”
5 of 5 bubbles Reviewed June 14, 2013

I am writing a belated review. We stayed here October 2010. MBS then was newly opened. I booked 2 rooms here for overnight stay to experience the most talk about then, the infinity pool of MBS. This hotel is definitely a five star hotel in terms of facilities and services. It is expensive hotel but worth the experience. We arrived early than the check in time but the hotel staff kept our luggages in their storage. Since it was our first time to visit Singapore, we went to Sentosa while waiting for our check in time.

The hotel has a very nice lobby. There was no delay when we finally check in. There is nothing special about our hotel rooms apart from the spectacular of view of Singapore city. As soon as we settled, we all got changed into our swim wear to swim in their infinity pool. What an amazing experience swimming over looking the magnificent view of Singapore.

Next to the infinity pool is the beautiful Skybar. The skybar is open to the public for 20 Singapore dollar. There are nice restaurants and bars in the area. This place is the cheapest way to experience MBS and for those people who are not willing to pay for an overnight stay at MBS. As far i remember, the non hotel guests are restricted to cross over to the area where the infinity pool is located.

In general, we had an unforgettable experience at MBS and would like to come back here if budget allows. Singapore is one of the place i want to visit again for holiday because of its cleanliness and efficient system

Room Tip: Check out for room sale to save more money as this place is very expensive
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank dabawenyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, June 17, 2013
Dear dabawenyo,

Thank you for taking the time to share your experiences here. I am glad to know that you had the opportunity to stay at Marina Bay Sands when we first opened and I am happy that you had an enjoyable stay. We have since introduced a number of new offerings in retail, dining and entertainment and I certainly hope to welcome you back soon to experience more of what our property has to offer.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Edinburgh
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

What a tremendous atmosphere in this landmark hotel. Although a big bustling modern hotel the attention to detail and friendly, smiling helpful staff made this a visit to remember forever. In spite of the number of guests at this hotel we were more often greeted by name than not, a considerable achievement! It was spotless, comfortable and in my opinion a perfect template for a hotel of this type. The infinity pool and skypark gives it something else very special as well. Fantastic and THANK YOU.

Room Tip: Every room has a fantastic view but if you don't like heights then make sure you ask for a room...
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  • Stayed June 2013, traveled as a couple
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Helpful?
Thank Galloping-Hooves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, June 17, 2013
Thank you for your kind review, Galloping-Hooves.

I am glad to know that our friendly Team Members contributed to making your stay at Marina Bay Sands a warm and comfortable one. I hope to welcome you and your loved one back soon for more memorable experiences.
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London, United Kingdom
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

We stayed at the Marina Bay Sands for one-night after previously staying at Four Seasons for the previous two nights.

The hotel is extremely large so there were queues checking in and out, however once we arrived at our harbour view room we were very happy. Our primary motivation for staying here was the 57th floor infinity pool and for this is was completely worth it! An amazing experience looking across the city.

One negative point was the key cards for accessing the lifts. They were extremely temperamental and we weren't the only ones battling with it.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Toppo16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, June 17, 2013
Dear Toppo16,

I am glad to hear that you had a pleasant stay with us during your recent trip to Singapore.

Please rest assured that we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends. I also note your feedback on the key cards and have shared your comments with the relevant department heads for their review.

Thank you again for your feedback. It is through valuable feedback like yours that we are able to continuously improve our service quality to provide our guests with a warm and comfortable stay.
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UK
Level Contributor
219 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

Now let's be clear, there is nothing wrong with this hotel, its just very big and therefore it is hard for it to be human. The rooms are plush, the service efficient and the choice of restaurants very good. But what makes you remember it and talk about it is the location and the top deck. On the edge of Singapore, next to the impressive new botanic"y" gardens and just across the road from the shopping, casino and conference hall (if that is why you are there). But the views from the top deck of Singapore and the thrill of the swimming pool on the edge of the 46th floor makes this a hotel to remember. Go up and have a beer even if you are not staying!

  • Stayed July 2012, traveled on business
    • Value
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Helpful?
Thank Uktraveller84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, June 17, 2013
Thank you for your review, Uktraveller84.

I am glad to know that you enjoyed your visit to Marina Bay Sands last year and that our service standards matched your expectations. The unrivalled 360 degree views from the Sands SkyPark are indeed a highlight for many of our Hotel guests and visitors alike.

I hope to welcome you back to Marina Bay Sands in the near future to enjoy more of our retail, dining and entertainment offerings.
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Singapore
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed June 14, 2013

Marina Bay Sands really disappoint me big time! Went there twice and the experience was not good at all. Recently, the valet parking at Marina Bay Sands damaged my sun shade which was bought in Japan recently and did not even own up till I discovered it when i receive the car. The driver dishonestly just slip the sunshade back to pretend that it was not damaged. Such dishonest act by a 5 star hotel! Later they investigated and the driver admitted he damaged it. It troubled me to have to go to a workshop to take out the stud which was trapped in the door by the act of the irresponsible driver. The manager of the valet parking promised a call back but till now, it has been more than a week and there was no call from that so called manager! Can't imagine MBS to be so irresponsible and there is no good customer experience. If you are lucky, you will be fine. If you are so unlucky like me which MBS gave bad experience and just did not bother to resolve customer's issue, that's what you will get for paying to stay over there and having to endure all these stupid, irresponsible actions from them!

Room Tip: room facing the cityview will be bigger.
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  • Stayed May 2013, traveled with friends
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Helpful?
2 Thank Jiamin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 13, 2013

We stayed at Marina Bay Sands 3 nights. Lovely room with views of Gardens by the Bay. Staff were pleasant and friendly. The infinity pool was really amazing. The only disappointment is that even though we have called the Hotel 2 weeks before our staying requesting earlier check-in, when we arrived (after 20 minutes queue) the front desk told us room was not ready and check-in time 3 pm.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Luca-Ra-78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roermond, The Netherlands
Level Contributor
105 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed June 13, 2013

I do not understand many of the complaints in previous reviews: Of course it is a huge hotel, you cannot compare it to a boutique hotel, it is rather expensive, it can be busy in the main areas and it is a bit impersonal However it is still a great place to stay. I think this is one of those hotels in the world you should stay at least once in your life. Rooms are huge, view is great. Great architecture. And last but not least, THE POOL. Do not expect to be there alone, it is busy, however you will still have the most amazing view for yourself!
Minor issue; air con in the room is to loud, I do expect a better one in a five star hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank masasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, June 17, 2013
Dear masasi,

Thank you for sharing your feedback here. I am glad that you had a great stay at Marina Bay Sands during your recent trip to Singapore and had the opportunity to enjoy the infinity pool.

I note your comments on the air-conditioning unit in the room and have shared your feedback with the relevant departments for their review.

I appreciate your feedback and I hope to welcome you and your loved one back soon to experience more of what Marina Bay Sands has to offer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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