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“Second stay - still a treat.”
4 of 5 bubbles Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 306 Hotels in Singapore
Certificate of Excellence
Newcastle, Australia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Second stay - still a treat.”
4 of 5 bubbles Reviewed April 28, 2013

Our latest (second) stay at this hotel was another splurge. With diminishing opportunities for a family vacation due to ill health, my wife and I decided to take our three adult children with us on a short trip to Singapore. Despite the price we opted once again for using MBS as our accommodation base, even though this meant booking three rooms for four nights. We have no regrets.

Check-in was a breeze with welcoming staff, who appeared to do their best to accommodate our preferences. Luggage was delivered within fifteen minutes. Our rooms on the 34th and 42nd floors in Tower 3 were serviced well, and when we needed more than the two complimentary bottles of drinking water, they were provided without hesitation. Their magnificent city views did not once lose their appeal during our stay. Elevators arrived promptly; never a source of delay. Wheel chair access was readily available.

We opted for the hotel’s buffet breakfast, another expensive option, especially with the taxes added, but were not disappointed. There was a huge variety of cuisines provided; nobody could fail to have a quite extravagant meal to set themselves up for each day. We found it best to start breakfast by 7.30am as guest numbers seemed to grow quickly after that time. If you prefer a cappuccino instead of the standard percolated coffee, just ask the wait staff; they were attentive to every request.

A food hall in the adjoining shopping complex provides very cheap lunch and evening meals with many outlets to choose from. Late lunches/early dinners are the go if you want to find a table quickly. There is a small supermarket nearby on the same level where you can buy snacks, drinks, fresh fruit and more to take out on excursions during the day.

The hotel’s location is very convenient. The adjoining bay-front shopping complex has just about everything to entice shoppers, but generally they’re not cheap; know your prices beforehand. We can’t comment on the Casino as we didn’t go, but its presence within the complex is certainly not intrusive. It’s a comfortable walk to the Singapore Flyer and Gardens by the Bay; walking to the Merlion Park is quite do-able too and a great way to take in some views of the hotel and the city. Water taxis operate from two bay-front piers and there is an MRT station within the MBS complex.

The only downside this visit was that the hotel’s free airport shuttle service had been terminated in the two months between our booking and our arrival. We only found out about this by chance enquiry.

Expensive? Yes.
Worth it? Given the hotel’s facilities, service and location - we think so.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2ozgypsies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Dear 2ozgypsies,

Thank you once again for taking the time to share your experiences here. I am happy to hear that your second stay with us was an enjoyable one and that our service standards continue to match your expectations.

I note your feedback on the Airport Shuttle and regret to learn of any inconvenience caused by the cessation of the complimentary service. The Airport Shuttle transfer is a complimentary service that the hotel launched as a goodwill gesture in 2010, at a time when the public transport network around Marina Bay Sands was still developing. Now that the area has completed its construction and is well-served by taxis and the public transport system, especially the Bayfront MRT station, we have decided that it is time to cease the complimentary service.

Nevertheless, thank you again for your review. I hope to welcome you and your family back to Marina Bay Sands in the near future for more enjoyable experiences.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Kuwait
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 28, 2013

Very nice but crowded (like a Vegas hotel)... lacks some of the touches of a high class hotel. If you want to have a late dinner, choices are almost non-existing... and with so many restaurants it could have better breakfast choices.
Overall a nice experience, will visit again.

Room Tip: Tower 2 has great views, especially a high floor.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosalba Rossie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Thank you for your review, Rosalba Rossie P.

I am glad to know that you had a pleasant stay with us and I hope to welcome you back to Marina Bay Sands in the future to experience more of our entertainment and dining options.
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Mumbai (Bombay), India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

Dear Readers,

This place is brilliant, brillant and brillant. The staff, resturants, rooms, infinity pool and room service is just awesome.

There is brilliant followup and feedback from the house keeping and resturants on whatever you called for (from a ice bucket to a meal).

One tip is for travellers is to opt for a city facing room rather than a sea facing room. It one of those locations which face a city better than the sea. Also, make sure you use the pool during the evening and during the night.

Make the most of every minute at this property.

Regards,

Sunil Sood

Room Tip: Please opt for a City View Room.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunilSood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Dear SunilSood,

Thank you for your glowing review. There is no greater satisfaction than receiving kind words from a valued guest and I am thrilled to know that you had a wonderful stay with us.

I certainly look forward to welcoming you back to Marina Bay Sands in the near future to experience more of our multi-dimensional offerings.
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Brisbane
Level Contributor
176 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed April 28, 2013 via mobile

There's a great contradiction with this hotel, it offers so much but delivers so little. Waiting 50 minutes to check in is not an ideal way to start your day. The queue always seemed to hover between 18 and 21 people and the time it took the staff to check you in once you reached the counter was extraordinarily long - the longest of any hotel I have ever visited! The room however was lovely and the bathroom and bath a treat. The restaurant in the lobby was very ordinary, staff unfriendly and less than helpful, do yourself a favour and have breakfast upstairs in the sky lounge area only about $2 more but extremely superior. The pool is quite extraordinary but that's about where it ends, there are many other better hotels in Singapore than this one.

Stayed April 2013, traveled on business
Helpful?
5 Thank BeautGem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Dear BeautGem,

Thank you for taking the time to share your feedback here. I regret to learn that you did not fully enjoy your recent stay at Marina Bay Sands. I note your feedback on the less-than-satisfactory check-in process and your experience at one of our dining outlets, and I apologise for the service shortfalls experienced.

Please be assured that we will continuously review ways to fine-tune our processes and services to ensure better efficiency and quality of our service touch points.

I value your patronage and I hope that you will allow us another opportunity to welcome you back to Marina Bay Sands for a more successful stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 27, 2013

We had five nights here this month - to see the new and shiny side of Singapore hotels (see our review of The Shangri-La). As everyone says, it is BIG and is aiming at the guest never leaving the complex. The casino is easily missed, unless that is what floats your boat, and it connects to a mall from which you could never emerge, and also to the Gardens by the Bay which are surely one of Singas best attractions.
Rooms are spacious and comfortable, all with great views of the bay or harbour. Little things were missing like only one robe in the room, and its not a hotel where you'll feel a personal connection with the staff.
Similarly, the Rise restaurant, where most will have breakfast, is a well-oiled machine; so much so that our table was cleared while we were away getting our next course from the buffet. We were quickly relocated and set up again, so no harm done - but perhaps an indication of the pace of the place.
The 57th floor pool was crowded with towels holding places for non-existent guests, so we went late at night for a quieter experience of the city lights over the horizon edge. Ku De Ta was a cool place for dinner at the top of the world too - try the great soft shell crab.
The gym is also at altitude and if you want to run whilst you lord over the killer views of the Bay this is quite the place.
Overall, not a bucket list experience but still an amazing piece of architecture and a bold grab at a big chunk of Singapore's tourist crowd, It would be interesting to know whether their re-visit rate is lower than other new hotels. We suspect it would.

Room Tip: Don't be too concerned about which side you're on - both have great views. Go for height.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RolFromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Thank you for taking the time to share your experiences here, RolFromOz.

I regret to learn that you did not fully enjoy your recent stay at Marina Bay Sands. Please be assured that I have shared your feedback with the relevant departments for their review and appropriate action.

Only with valuable feedback like yours are we able to continuously improve our service quality to provide our guests with a warm and comfortable stay.

I hope that you will allow us another opportunity to welcome you and your partner back to Marina Bay Sands in the future to experience more of what our property has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batam, Indonesia
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

For our third stay this time we were given a big surprise... they up graded our room, from deluxe city view in tower 3 to premier room in tower 1. More spacious, better city viewing and amazing bathroom .... all things are still excellent except that more and more people coming to this hotel
its overwhelming condition could be degraded the performance of staff.
The hotel itself is still value for the price but to have food at the mall is too expensive related for their quality and variety.

Room Tip: Express check out is time saving.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frans0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Thank you for your review, Ninoy0809.

I am happy to know that you enjoyed your room upgrade during your recent stay at Marina Bay Sands. Service has always been a priority to us and we continue to refine our processes to ensure that our guests have a warm and comfortable stay with us.

I look forward to welcoming you and your loved one back to Marina Bay Sands in the near future for more memorable experiences.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed April 26, 2013

An interesting hotel with great views but due to the large number of people it is lacking the normal high class hotel services Singapore is famous for . Worth a try then go back to your favorite hotel. I will. The thing which annoyed me most is there is no privacy for the paying guests. We we're swimming in the pool experiencing the ambiance and turned around to see 50 or so people taking photos of the view . They were not hotel guests and I asked the club management to ask them to leave. Which he did quickly and apologised.Apparently they had come from the restaraunt nearby. The Shangrila and Four Seasons and Faimont are superior hotels. Also these hotels are closer to the shops.

Room Tip: Tower 3 upper floors best Either side is ok
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aussyjonsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, April 29, 2013
Dear Aussyjonsey,

I regret to hear of the challenges you encountered during your stay at Marina Bay Sands which may have marred your otherwise pleasant experience. We do indeed welcome a large number of visitors to our property and whilst we are delighted by the enthusiasm show by our visitors, I do apologise for the inconveniences caused.

Please be assured that we will continue to review ways to fine tune our processes to ensure that our guests have a warm and comfortable stay with us.

I hope to welcome you back to Marina Bay Sands in the future and regain your confidence in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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