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“Go for the views”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #36 of 312 Hotels in Singapore
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Go for the views”
Reviewed March 17, 2013

This is a very large hotel and appears to be mainly intended to serve the adjacent casino.
It is an extaordinary piece of architecture, especially when viewed from the outside and the views of Singapore from the higher floors and the viewing deck on the roof are worth the visit ( make sure you get a room on floor 34 or above).
The size of the place inevitably means that it has more in common with a rather plush airport terminal than a traditional hotel. There are queues for most things - checking in, checking out, and at times for breakfast.The room I stayed in (deluxe) was spacious and with pleasant modern furniture( but then it should be as the hotel is only a few years old) However the rooms are functional rather then luxurious and it is difficult to see how it justifies 5 stars; 3.5 or 4 would in my view be more accurate. The staff have clearly been well trained in customer relations and were invariably courteous and tried to be helpful. The buffet breakfast, if you opt for this, is expensive (go to the food court in the Shoppes adjacent to the hotel if you want a less expensive alternative) but is good with a wide range of western and asian choices.
The biggest disappointment for me was the "Skypark" on the roof. It looks fantastic from ground level but once you are up there there is nothing to recommend except for the views - and if you can manage to squeeze in - the crowded "infinity swimming pool". There is one very noisy bar, a couple of places to eat but when i visited these were crowded and the only one that was not crowded was reserved for "club room" guests. This had none of the sophistication of the skybars of other 5 star hotels in the region.
So go for the views or if you want to use the casino, but if not there are better 5 star hotels quite close by!

Room Tip: The higher the floor the better Depending on which side of the hotel you choose you have views eithe...
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  • Stayed March 2013, traveled on business
    • Value
    • Sleep Quality
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Helpful?
2 Thank rlloyd2605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, March 19, 2013
Thank you for taking the time to share your feedback with us, rlloyd2605.

I am glad to hear that our service standards matched your expectations. However, I do regret to learn that the number of visitors on property affected your experience.

Whilst we are delighted by the enthusiasm shown by visitors from all over the world, please rest assured that we are continuously reviewing ways to better manage the crowds to ensure the comfort of all our guests.

I hope to welcome you back to Marina Bay Sands soon for a more successful experience.
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Stockholm
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2013

This roof top pool & garden beats most pools I have ever been to. From early morning to late night you can take a swim and just look out over the city. We came back to the pool several times a day in between outings. Great little pool for kids to, my daughter loved it.
This hotel is massive, but everything runs without flaws and service is great.

Room Tip: The higher floor the better. Fantastic views in both directions city or sea.
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  • Stayed October 2012, traveled with family
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Helpful?
1 Thank StockholmMalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, March 19, 2013
Thank you for your great review, StockholmMalin.

I am delighted that you and your family had a wonderful time at the Sands SkyPark infinity pool and I certainly look forward to welcoming you back to Marina Bay Sands in the future.
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New Orleans, Louisiana
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 16, 2013 via mobile

Recently booked a club room and upon check-in was upgraded to suite! Club amenities well worth extra you pay. Infinity pool and views cannot be beat. All staff encountered were friendly and helpful. Would definitely stay again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank bchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, March 19, 2013
Dear bchill,

I am delighted to learn that you enjoyed your room upgrade and that our friendly Team Members ensured that you had a warm and comfortable stay.

I hope to welcome you back in the future to experience more of what our one-stop destination has to offer.
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Seuzach
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 16, 2013

We have travelled at least half of the world and we’ve seen all kinds of hotels, starting with miserable quality behind a renowned name, ending with an outstanding experience in a no name boutique hotel. Yet, Marina Bay Sands is a standard on its own. It’s an experience that has no equals.
As the Club Room guests, we were welcomed by one of the front office managers who did make sure our experience at the hotel was simply unforgettable from the very first moment on. The hotel facilities, starting with the room and ending with the Infinity Pool on the top of the hotel, were outstanding. It was not only impeccably clean, but also prepared in a way to offer the highest levels of comfort for the guests. Everything to the very last detail was made with care and great attention to detail.
The hotel staff has demonstrated the highest levels of professionalism, politeness, and friendliness. Room service was extremely prompt to react to every single wish; staff at the restaurants and the Club demonstrated excessive levels of customer focus. Just as an example, my wife did not have the proper attire required to enter the Club at the top of the hotel, yet to make things possible the Club staff offered her a piece of clothing to borrow so we do not lose any time changing and could enjoy refreshing beverages instantly.
As said, we’ve seen a lot of different quality standards but we have never seen anything like the Marina Bay Sands. It was an absolutely unforgettable experience and we are considering to return for an extended weekend despite the fact that it takes at least 13 hours of flight.

Room Tip: Either Suite or Club-Room
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  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, March 19, 2013
Dear Mike S,

Thank you for taking the time to share your wonderful experiences with us here. There is no greater satisfaction than receiving kind words from a valued guest and I am encouraged to learn that our Team Members contributed to making your stay a warm and comfortable one.

Thank you once again for your glowing review. I look forward to welcoming you and your partner back to Marina Bay Sands in the near future for more once-in-a-lifetime experiences.
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Kuala Lumpur, Malaysia
Level 4 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 16, 2013

stayed during business trip at the premier room. spacious room & bathroom. work desk was large & convenient with built-in power outlets, data port and network cable. very useful! stayed up til 4am to finished some work :). lobby almost always crowded with guest & visitors. check-in took a bit of time. check-out was very fast. Tried the spa. had 2 hours massage to kill time before my flight. It was great! but very expensive, cost me rm800++ just for 2 hours. the most expensive massage i've ever had. I guess thats pretty standard for a 5 star hotel. massage room was big with personal shower & changing room. personalize scent... based on guest reference. after massage, they served fruits & yogurt at the massage lounge- with panoramic view of singapore city.

the hotel highlight gotta be the infinity pool. can be crowded cus its open not only to hotel guest but also external visitor.

  • Stayed June 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank NinaSoraya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, March 19, 2013
Dear NinaSoraya,

I am happy to learn that you had a warm and comfortable stay at Marina Bay Sands during your business trip and I am glad that you had the opportunity to indulge in a pampering session at the Banyan Tree Spa.

I look forward to welcoming you back soon to experience more of what Marina Bay Sands has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
75 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed March 16, 2013

Stayed here for an office offsite last year - and the latest attraction of Singapore lives upto its top notch billing.

Everything in this place is on a Huge & big scale - the hotel itself, the interior chandeliers, the rooms, the breakfast spread... the list goes on.

There isn't much to worry or review about rooms / service etc given it is Singapore's latest 5-star hotel.

The best part about the stay for me was access to the infinity pool at the top of the hotel - only guests staying at the hotel can access it. And the pool is just spectacular - grab a pinacolada & enjoy the skyline view.

  • Stayed August 2012, traveled on business
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank TheTravelingHorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, March 19, 2013
Thank you for your review, TheTravelingHorse.

I am glad that you had a pleasant stay with us and particularly enjoyed your time at the Sands SkyPark infinity pool.

I hope to welcome you back to Marina Bay Sands in the near future to experience more of what our one-stop destination has to offer.
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California
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 16, 2013

The beauty, the diversity, the gardens are all a must see. In the Hotel there is a roof garden, a casino in the basement, elegant shops and outside a beautiful pond area with flowers.

Helpful?
Thank SBAMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#36 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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