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“One of the better mega casino hotels”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #38 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed November 24, 2011

This place though massive is definitely one of the better managed mega casino hotels compared to those in Macau and Vegas in terms of service and infrastruture. The front line staff generally speaks English and a foreign language and are friendly and helpful when approached. The room we had faced the city and had a lovely view both in the day and night. Bathroom is well appointed and spacious but surprizingly using some house brands amenities. Food and Beverage as well as shopping are more expensive as compared to the rest of the hotels in Singapore and Macau. The skypark lived up to its reputation and worth a visit and a dip in the pool. No problem with waiting or experience any queue during stay even though the hotel is full. No luck at the casino but will definitely try again.

Room Tip: CIty facing room
  • Stayed: October 2011, traveled with friends
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1  Thank Cheng664891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded November 28, 2011

Thank you for your great review. We are delighted to learn that you had an enjoyable stay with us and we are especially encouraged to hear that our Team Members succeeded in delivering high standards of service.

We do indeed offer an exclusive range of Paiza toiletries to all our hotel guests. In addition, if you are looking for more casual dining during your next visit, we recommend Rasapura Masters food marketplace for a variety of local delights.

We hope to welcome you and your friends back to Marina Bay Sands in the future.

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12,830 - 12,836 of 22,427 reviews

Reviewed November 24, 2011

It was a true experience to stay one time at the Marina Bay Sands.
The rooms are excellent, the facilities great. The rooftop pool is impressive, but really more show. (You can't really swim - too many people, shallow)
Shopping, entertainment, casino - the hotel has it all. Rates are expensive. Paying $300 for some Sushi is not a bargain.
The hotel is close to the convention center, and only minutes from the city. Complimentary shuttle services to the airport and to the convention center is a plus.
Next time i will go back to a different property, but I was glad to have seen it.

  • Stayed: October 2011, traveled on business
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Thank eTurboNews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded November 28, 2011

Thank you for your review. We are delighted that you enjoyed your recent stay at Marina Bay Sands and found the rooms and facilities to your liking. We have implemented an initiative to limit the number of Observation Deck visitors to the infinity pool for the convenience and privacy of our hotel guests.

We hope that you will choose to visit us again in the future and we look forward to welcoming you back to Marina Bay Sands.

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Reviewed November 23, 2011

MBS is the new icon of Singapore, and as a tourist attraction it is worth visiting at least once. Make no mistake: it is not a business hotel.

The "integrated resort" functions in two ways: first, thanks to its vast offering of shops, entertainment and dining, plus its flashy architecture, it attracts large numbers of visitors; second, its 2,500 rooms can process a commensurate number of guests; the ultimate objective is to channel the masses into the casino floor, where MBS draws the bulk of its considerable revenue; the rooms can be priced very reasonably.

The level of service derives from this business model. If you are a gambling VIP, I have no doubt that it must be excellent. If not, you will be competently handled, together with a few thousand others, but should not expect personal attention because the staff has no time and is not trained for it. Check-in and check-out, in particular, entail waiting in long lines.

The standard rooms are modern, average in size, not particularly luxurious. The quality of the materials appears average, not sure how they will age. Bathrooms are OK, not over the top. Room service is slow and not very responsive. The views are spectacular if facing North (city skyline), boring if facing South (construction works).

The most famous part of the hotel is the skypark, with its star attractions the infinity pool and the lounge/restaurant/bar Ku De Ta. The pool, reserved for hotel guests, is impressive, but one has to be prepared to swim under the gaze of the endless crowd of visitors. Ku De Ta is ostentatiously hip, but again too crowded and touristy to be really cool.

Location is so-so. With so much entertainment on-site, one can easily stay in the resort and not need to go out - after all, that is the whole concept. No other attraction or point of interest is within walking distance, although that may change in the future, as the new Marina Bay CBD develops.

Bottom line: a possible family destination for a couple of days, like a theme park; a no-brainer for gamblers; not a good hotel if one has other business in town.

  • Stayed: February 2011, traveled on business
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2  Thank vwhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded November 27, 2011

Thank you for taking the time to share your feedback from your stay earlier this year. We are happy to hear that you enjoyed your time at the SkyPark as well as the spectacular views from your room.

We regret to hear that not all our service touch points met your expectations. Service is of top priority to us and we are continuously reviewing our service touch points to ensure that our guests are well attended to. It is through feedback such as yours that we are able to continuously improve our service standards to achieve higher levels of service excellence.

With regards to check-in and check-out, to speed up the check-in process, we have separate check-in counters for individual travelers, tour groups and VIP guests at Tower 1, Tower 3 and a private lobby for these groups mentioned respectively.

We have taken the steps to incorporate feedback to ensure the privacy of our hotel guests at the SkyPark pool by offering daily guided tours to our Observation Deck visitors to view the Pool and the Gardens at 10am, 2pm and 9pm.

We are looking forward to the completion of Phase 1 of Gardens by the Bay, comprised mostly of Bay South that is scheduled to open officially in June 2012, which is the construction works that you mentioned.

We hope to welcome you back to Marina Bay Sands to experience more of what we have to offer as a one-stop destination.

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Reviewed November 23, 2011

Stayed recently for a business conference. Can't help but be impressed by the sheer scale of the place and the striking visual presence.
Rooms were fine, comfortable bed, large screen TV, clean and fresh.
The highlight is of course the Skypark and pool, absolutely brilliant concept. Unless it rains, which it does often in Singapore, as there is no shelter and everything is wet, which means nowhere to sit for ages afterwards.
My only other negative is that there is no hotel lobby to relax in. The three towers are connected by a walkway that is constantly busy. So when you check out or are waiting to meet someone,you have little option other than the bar or one of the restaurants.
Still, a must do when in Singapore at least once.

Room Tip: All rooms have a view, either city or ocean, your choice.
  • Stayed: November 2011, traveled on business
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1  Thank BullnBush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded December 2, 2011

Thank you for your great review. We are thrilled to hear that you enjoyed your time up at the SkyPark and the infinity pool. With regards to your comment on the wet seating areas following rain at the SkyPark, we will share your feedback with our SkyPark Manager for review.

We are aware of the large number of visitors who visit our property every day and we are constantly looking at ways to enhance the experience for our guests while minimizing the possible inconveniences from the crowds.

We hope that you will allow us to welcome you back to stay with us and experience more of what we have to offer.

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Reviewed November 23, 2011

When you are going to a what is a landmark hotel, I guess its okay to have high expectations. While the rooms were spacious , nice and had a lovely view of the harbour, there's a construction going on one of the sides and the balcony opens out to this view . The hotel feels very cold and antiseptic, none of the warm hospitality of the Fullerton . The only saving grace - Ku De Ta on the 57th floor and one of the best views of SG by night (and of the F1 track during the race).

Room Tip: Choose the highest floor available, anything above 45 should be grt.
  • Stayed: September 2011, traveled on business
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Thank Sreemoyee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded November 27, 2011

Thank you for your review. We are happy to hear that you enjoyed the view of the harbor from your room as well as your time at KuDeTa during the F1 Grand Prix earlier this year.

The construction that you mentioned is the building of the Gardens by the Bay, that features three distinctive waterfront gardens located in the heart of the Marina Bay Area encompassing the National Parks Board of Singapore’s vision of creating a ‘City in a Garden’. We are excited for Phase 1 of the Gardens that will open officially in June next year.

We value your patronage and hope that you will allow us to welcome you back to Marina Bay Sands in the near future.

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Reviewed November 23, 2011

I have to say thought its a bit commercial for my taste but i find it really convenient - you have all activities you would want there - 3 clubs (the newest and latest in Singapore - Ku De Ta,pangea & Avalon) for those who wants to party - lots of restaurants and the huge shopping mall attached to it make it even more easy to find anything you want there - service is good - had to say faced some issues on check in the two times i was there but was solved promptly - overall a pleasurable stay but i always like boutique hotels that gives you the personalized service !

Room Tip: City view rooms are the best view - go for the premier as value for money is much better than deluxe...
  • Stayed: November 2011, traveled on business
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Thank Zimos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded November 27, 2011

Thank you for your delightful review. We are thrilled to hear that you were able to visit us at our one-stop destination of entertainment, shopping and dining at Marina Bay Sands. Avalon and Pangaea, two of the hottest international clubs housed in the Crystal Pavilion South by the Bay are redefining nightlife in Southeast Asia.

We are happy to know that our Team Members from the Front Office Department were able to promptly resolve and anticipate your needs during check-in.

We look forward to the opening of the Bayfront MRT station in early 2012, which we believe will make the commute to and from Marina Bay Sands a more convenient one. We hope to welcome you back to stay with us soon.

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Reviewed November 22, 2011

excellent club rooms and facilities, staff very friendly and pool was an experience. Just be patient with check in as its slow but should be expected for the number of guests staying, A very busy hotel so not for those looking for a quiet location.

Room Tip: club rooms are better on higher floors and offer great food on level 57
  • Stayed: November 2011, traveled solo
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1  Thank Sydneytraveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this reviewResponded November 27, 2011

Thank you for your great review. We are thrilled that you enjoyed the privileges associated with The Club Room and we are happy that our Team Members' amicable disposition helped to provide a memorable experience for you.

To speed-up the check-in process, we have put in place separate counters for tour groups, individual travelers and VIP guests at Tower 3, Tower 1 and a private lobby respectively.

We hope that you will be back soon to experience more of our world-class dining options.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#38 Luxury Hotel in Singapore
Price Range: $360 - $852 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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