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“A faultless performance - add it to your list of 'must do's'”
5 of 5 bubbles Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 306 Hotels in Singapore
Certificate of Excellence
Palma de Mallorca, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A faultless performance - add it to your list of 'must do's'”
5 of 5 bubbles Reviewed November 21, 2011

Stayed at the Marina Bay Sands (MBS) as part of a combined business/holiday visit and it performed faultlessly on both counts. The convention centre and conference facilities were outstanding, the hotel, as both an 'office' and as a 'home away from home' were superb. I, as many who comment after they've actually been, had read some of the 'negative' comments and feared it may end up being just another convention/resort type hotel that wouldn't be able to get the balace right. I can honestly say it has completely got it right - a blend of function and form that allows to get the very best out of any type of stay. The commitment to service quality shows through in everything, the staff are some of the nicest I've come across (and I travel - a lot). As I said - a faultless performance and I would have no hesitation in taking my family here - not something I often say about my business trips.....

Room Tip: City rooms are popular given the views but they're a little more expensive - To my mind this is...
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  • Stayed November 2011, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Jim_D_Miller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, December 2, 2011
Thank you very much for your fantastic review. It is our goal to create once-in-a-lifetime experiences for our guests by setting high standards of service excellence and we are sincerely encouraged by your positive feedback on our Team Members and the service they provide.

We are excited for the completion of Gardens by the Bay in June 2012 and we look forward to welcoming you and your family to Marina Bay Sands in the near future. We are certain that the sea and garden view will be breathtaking in time to come.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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kolkata
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 20, 2011

Stayed in the club room, everything was very good, just the choice of food for vegetarians is too less. but overall experience was good.

Room Tip: Club rooms are very good
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  • Stayed November 2011, traveled solo
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Helpful?
3 Thank amit2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 22, 2011
Thank you for your feedback. We are glad to hear that you had an enjoyable stay at our Club room.

With regards to vegetarian dining options at Marina Bay Sands, we are proud to introduce Pita Pan, the latest addition to our list of dining outlets, which serves a range of vegetarian Mediterranean delights. Punjab Grill, Rasapura Masaters and In-room Dining also offer vegetarian options.

We look forward to welcoming you back to Marina Bay Sands soon.
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Chicago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 20, 2011

Hotel is large but very efficient. Room size was good and bathroom was nice but many stains on carpeting (Rm 4821 tower 3) detracted from cleanliness and appearance of room. Disappointing for only 1 year old and otherwise quality hotel.

Ku de Ta was very nice but dinner at Jin Shan was horrible. Service was terrible. A table of 4 waited nearly 45 min for food to arrive after ordering and watched several other tables arrive, eat, and leave. Servers seemed to be avoiding us as we had to find them to ask about order. Food was average at best.

Room Tip: Higher floors are nice. Pay extra for city view but harbor view was also very nice.
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  • Stayed November 2011, traveled on business
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    • Cleanliness
    • Service
Helpful?
2 Thank RayKroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 22, 2011
Thank you for your review. We regret to hear about your dining experience at Jin Shan during your recent stay with us. Please rest assured that the experiences you have described are not consistent with the high service standards we strive to achieve and we will be sure to share your feedback with them for their improvement.

We have also taken note of your comments regarding the stains in your room and we will convey your feedback to our Housekeeping Department Heads for their review and appropriate action.

We hope that you will allow us the opportunity to welcome you back to Marina Bay Sands in future for a more comfortable stay.
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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 20, 2011

Stayed a third time and had a good time. We avoided the peak hours, just like in any other hotels and had a fast check ins and check outs just like our previous stays. The staffs were friendly and helpful. Be nice and you would get an upgrade. Again I had an upgrade to a grand room facing the city. The room has a stunning view and spacious with a lovely bathroom but furniture seemed to be wearing out due to heavy usage. The fitness club on level 55 is one of the best we have ever visited with a fantastic view and wide range of modern and high technology machines. The skypark was indeed crowded but that's where the fun is. Look around and you will see a lot of happy faces and hear a lot of laughters from other happy customers like us. Have some fun in the casino if you like and you will not be disappointed. We had good fun and will be back soon.

Room Tip: Be nice and patience to get an upgrade to a room facing the city
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  • Stayed October 2011, traveled with friends
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Helpful?
1 Thank cotaiking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 22, 2011
Thank you for your patronage and great review! We are glad that you enjoyed your room upgrade and we are especially happy to learn that our Team Members’ friendly disposition made an impressive mark on you. The SkyPark is indeed a highlight for many of our guests and we are delighted that you had a great time along with our other guests.

We have taken note of your feedback regarding the furniture and will be sure to share your comments with the relevant Departments for their review.

We look forward to welcoming you and your friends back to Marina Bay Sands soon.
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Mumbai
1 review
5 of 5 bubbles Reviewed November 20, 2011

I thought it's the Best place to stay with ur spouse or family or even alone whenever in Singapore coz there's so much to do at just one place great room, great service, lots of entertainment, shopping with all kinds of brands under one roof, great food options and the list goes on .. I just loved to be there by the pool side and at the casino... Thanks

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajeev D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 22, 2011
Thank you for your review. We are thrilled that you enjoyed your recent stay with us and we look forward to welcoming you and your family back to Marina Bay Sands to experience more of what we have to offer as a one-stop destination of entertainment, shopping and dining.
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Perth, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 20, 2011

Stayed in a club room in tower two.
Great views of MB. Room was spacious and comfortable.
It is what it is.. Half hotel, half tourist. In saying that, the staff were extremely friendly and was a tad confused reading poor reviews below. we had come from staying at a Mandarin Oriental suite and Capella and although MO is number 1 for customer service MBS was not disgraced and intact was on par with Capella. Club area was beautifully located on the skypark and the staff were very helpful and nice. Only disappointment being the cocktail hour actually not selling cocktail but just the usual alcohol selection.

Check-in / Check-out was fast and easy, once again staff were extremely helpful and pleasant.
The skypark and hotel is a credit to engineers. One of our great memories is sitting on the club balcony overlooking the pool and seeing all ages and races smiling and getting photos. Staying here is a must for everybody and the customer service is sure to bring people back.

Room Tip: Upgrade the club room.
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  • Stayed November 2011, traveled as a couple
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Helpful?
2 Thank Pierre P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 21, 2011
Thank you for your review. We are happy to hear that you enjoyed your recent stay in one of our Club Rooms and we are thrilled that our Team Members’ friendly disposition left an impressive mark on you.

Please be assured that we have shared your feedback regarding the cocktail hour with our relevant Department Head for review. It is great to hear that your check-in was a smooth process and that the highlight of your trip was your experience up on the SkyPark.

We look forward to you and your partner’s next visit at Marina Bay Sands in the near future to experience more of what our property has to offer.
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Jameirah
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 19, 2011

We were travelling from Dubai and were really tired. We were travelling with 2 young kids, ages 7 and 9, so it was really tiring.. The flight was long and we were really tired when we reached singapore. We reached the hotel at 7am and we knew that we could not check in until 3pm. but we tried our luck. These are the breakdown of our experience:

1) We went to the main reception and our luggages were immediately taken by the polite man in a vest.

2) Recptionist, young woman, Miss putri registered us and told us that room was ready at 3pm. We informed her that we travelled with small children and were tired. she keyed something in computer and told us that she can have 1 room ready first. We were happy and no charge she said.

3) Breakfast at Fuse Bar. We are muslims and cannot eat pork and other things. Sadly, not much halal options.So we only ate bread and vegs.

4) Children very very excited to use swimming pool. It was huge! and the view was beautiful!! Really really amazed at the view. Children loved it!

5) Shopping at The Shoppes at Marina Bay was like walking into a huge place with many deisgner items. It was luxurious and very nice..

Overall, great hotel. stayed there for 3 nights and had 2 rooms. Service was excellent. Would come again!

Room Tip: -minibar on automatic sensor. our children played with it. thats how we know.
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sayed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 21, 2011
Thank you for your great review.

We are happy to hear that you had a smooth-check in process and that our Team Members from the Front Office Department were able to anticipate your needs to ensure that you had a warm and comfortable stay. Your compliments for our Team Member, Putri will most certainly be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day.

With regards to meal options, there are vegetarian options such as Pita Pan serving Mediterranean cuisine and various Food and Beverage outlets do take requests for no pork or lard.

We hope to welcome you and your family back to stay with us for future visits to experience more of what we have to offer as a one-stop destination of business, leisure and entertainment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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