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“Wow!”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 312 Hotels in Singapore
Certificate of Excellence
New Southgate, North London
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Wow!”
Reviewed November 7, 2011

A magnificent structure of a hotel opened around April 2010, comprises three towers with a roof spanning them - rather like cricket stumps with bails on top. Our sizeable room was on the 27th Floor. The room smelt of cigarettes although the Floor was said to be non-smoking. We asked to change rooms, and there was no quibble - they even offered to re-pack our luggage. The staff were excellent. Singapore is a spectacular city, but you would not need to leave the hotel and could still visit designer shops, go ice-skating, have great meals, gamble the Casino. The rooftop gardens and infinity pool on the (I think) 57th Floor must be seen.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank D.D_and_Mrs.L.D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 8, 2011
Thank you for your wonderful review.

We apologize for the initial inconvenience with regards to the smell of smoke in your room and we are thrilled that you enjoyed the rest of your stay with us, including the SkyPark. It is our goal to create once-in-a-lifetime experiences for our guests by setting high standards of service excellence.

Thank you once again for your positive feedback and we look forward to welcoming you and your partner back to Marina Bay Sands in the future.
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Singapore, Singapore
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 7, 2011

What one of the previous reviewers said about being an uninspired money-making machine probably sums it up for me as well.

The second time I have stayed here. This time I stayed in a Grand Room for a couple of nights. Huge room with a hugee balcony with a gorgeous views of the area(I bet it will be more awesome once the construction of the garden area is completed). The infinity pool is probably the pool with the best view ever. Service is just like any other hotel nothing spectacular nothing horrible. Bed is comfortable ( but I have had more comfortable beds before). Thats it for the good points.

I do not really have anything extremely bad to say about the hotel. I guess this is what one should expect for such a huge hotel that probably runs almost full all the time. Why 3 stars? Because for the amount I paid I really would want something more. And although probably impossible , I would love to not share the infinity pool with hundreds of people at the same time. call me selfish.

So -1 point for not having free internet and another -1 point for lack of value for what was paid.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heenja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chittaway Point
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2011

Had a 3 day stop over in Singapore on way back from Europe holiday for a wind down before hitting reality again. The hotel is a spectacle - you must see it and experience it. We had a fantastic time, our room on the 48th floor was spectacular, but with over 2500 rooms, it is just huge and although we could not fault the service, it was just always "busy" with people.

We are really happy to have stayed and experienced the hotel but on another trip to Singapore, we would opt for a similar quality but smaller hotel.

Room Tip: City view rooms are a must
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jimmac3009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 8, 2011
Thank you for your great review.

We are delighted to hear that you had an enjoyable experience with us. We do indeed have a large number of visitors from all over the world at our property daily which adds to the energy and liveliness of the atmosphere. We recognize the importance of delivering superior service to our guests at all times, and it is a task we take with dedication and pride.

We hope to be able to welcome you and your partner back in the future to experience more of what Marina Bay Sands has to offer.
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Navi Mumbai, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2011

Marina bay Sands offers you a lifetime experience with its grandeur. Standing tall on two towers with close to 60 storeys in each tower this magnificient hotel takes the cake across south east asia. With a spectacular view of the whole of singapore, the infinity pool on the top of the tower is a testimony to the opulence this masterpiece has to offer. With an international cuisine on its cards this hotel also pampers the customers with the hospitality that it extends...A true mark of Singaporean Culture. It also offers you a great shopping experience with the malls situated in it along with a world class casino and the services rendered through their rooms is simply inexplicable.With so much indulgence in the offering marina bay sands is definitely pegged at a higher price and basic room comes at a price of a cool 6000 Singaporean Dollars per night. But as they say luxury does come with a price.

Room Tip: Try and choose the room facing the bay instead of the rear side.
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller0303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 8, 2011
Thank you for your wonderful review. We are thrilled that you enjoyed your recent stay with us and had the opportunity to explore what Marina Bay Sands has to offer.

We strive to create once-in-a-lifetime experiences for our guests everyday and we are delighted to hear that we succeeded in providing you with a warm and comfortable stay.

We truly appreciate you taking the time to write to us and hope to welcome you and your family back to Marina Bay Sands in the future. We are positive that our sea view facing rooms will be breathtaking once the Gardens by the Bay construction is completed by the middle of 2012.
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Perth, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 7, 2011

I booked 2 rooms through Expedia.com one for my husband and I and one for my father who was meeting us from the UK. I had read lots of bad reviews about MBS on TA but this did not put me off. I was all prepared to have a full on discussion when I arrived should things not quite go to plan, but we were overall pleased that everything went quite smoothly and our only hick-up was the case not being delivered to our room after 3 or 4 telephone calls to reception and an hour wait! My husband ended up going back down to the front desk to retrieve it himself! Not a great start. But I have to say we arrived very early at 9am not expecting to get into our room until at least 2/3pm but to our surprise we were in by 11am and we had temporary passes to the sky park in the meantime so we could access the pool.

We were in tower 3 and our rooms were very nice, although typical hotel style decor. One of the cool things were that the drapes opened and closed when you placed your card in the slot. The only other problem was the very long wait for check-in and check-out so leave plenty of time to allow you to get to the airport. This really needs addressing. We loved the fact that there were plenty of staff and security around the towers and up at the sky park, which is out of this world. My father was also treated very well, being an elderly gentlemen and service by the pool was very good. We used to sit there with our lovely thick toweling robes on during sunset before getting ready to go out to dinner as the cool temperature of the water and nightly breeze.

There was also a fantastic cake shop in tower 3 right next to the check-in area which did great coffee & macarons, we went there every afternoon. Breakfast time was a feast with fabulous dishes from around the world, great coffee, pastries and basically everything you could wish for. The only downside is that you sometimes have to queue as it gets extremely busy and some advice would be to make sure it is included in your room rate! We paid AUD $90 for two, plus, plus! One other disappointing thing was the cost of the internet use in the hotel lobby, total rip off...it should be free wi fi in the rooms!

There is plenty to do at this hotel and I highly recommend cocktails at the sky park at sundown, the view is outstanding. Although there are quite a few tourists who pay a small fee to come in but they are not allowed into the residence area and it is very well supervised.

We are hoping to meet my father at MBS again next October and we are all really looking forward to it very much.

Room Tip: we were advised to book a city view room above the 22nd floor and were not disappointed.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anchovy010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton of Zurich, Switzerland
Level Contributor
184 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed November 7, 2011

Let me say first that this is a nice hotel and despite all the cricitisms I bring up, it is still a good hotel. It just does not keep up with similarly priced properties elsewhere at all. You'll only go for the huge infinity pool.

The good:
The pool, obviously. Simply stunning!
The view from the rooms is nice. Get a city view room and watch the bay area light up at night.
The rooms are medium-sized and comfortable. Good but nothing special. Service is friendly and helpful.
The gym is excellent. Lots of machines, a large number of dumbells and weights stacks in the weight room, separate cardio room, spacious and with a great view. 5* all the way.

The bad:
The breakfast buffet is very small compared to other hotels in this price range. Not worth the 45 SGD.
The door to my room did not always close by itself, I had to pull it several times because the lock did not click and it could be pushed open without a key.
The aircon is very loud.
The shower setting is mostly hot. You turn the knob a mile, then it goes very quickly to ice-cold. Not a huge problem, but again, not up to the standard the hotel wants to set.
There are crowds of tourists in the lobby and the sheer size of the hotel with the casino and mall attached make it feel too much like a cash-cow and less like a luxury hotel.
You need to switch elevators to get from the lower level rooms to the rooftop. The gym is in tower two, the spa in tower one. If you're not in those towers, you have to go down to the lobby and back up.
No coffee machine in the room, just a kettle. Room service menu is the usual club sandwiches and chicken satay, a bit boring.

The ugly:
I just paid 600 bucks for a room and internet costs extra, in this day and age. Are you kidding me?

Summary:
Go once if you want to experience the pool which is amazing. Otherwise, there are better choices where you will get more for your money.

Pro-tip:
Go clubbing at "avalon" on the waterfront.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Turicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 8, 2011
Thank you for sharing your feedback with us. We are happy to hear that you enjoyed the City View from your room as well as your time at the Banyan Tree Fitness Club.

With regards to your comments regarding your room, please be assured that we have shared your feedback with our Facilities Department for review and attention. We are keenly aware of the need to continue being receptive to guest feedback and refine our processes.

With regards to crowd management, we are constantly looking at ways to enhance the experience for our guests while minimizing the possible inconveniences from the large number of visitors who visit our property daily.

With regards to internet options, we have taken the steps to incorporate guest feedback to ensure that our guests have a warm and comfortable stay. With effect from 8 November 2011, our hotel guests may now enjoy complimentary internet at Marina Bay Sands.

Thank you for your pro-tip on Avalon; it is one of the two international clubs housed in the Crystal Pavilion by the Bay. Together with Pangaea, they have helped to redefine nightlife in Southeast Asia. We value your patronage and hope to welcome you back to Marina Bay Sands for future visits so that you may regain your confidence in us.
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sydney
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 7, 2011

My husband and I stayed here for the first leg of our honeymoon. Upon arrival we were checked in swiftly. The room was small and unimpressive for its price, and for a hotel that was only around one year old, it looked very aged and dated. For some inexplicable reason the doorbell of our room kept ringing with no one being at the door. At 2am in the morning, this was incredibly disconcerting and we requested to change rooms. However, many phone calls later we were told there was not a single room with a king bed left in this hotel of three towers of 49+ floors. We were repeatedly offered rooms with two beds, and I had to keep repeating that we were on our honeymoon. This was not an enjoyable start to our honeymoon. The only things we enjoyed in this hotel were Sky on 57, SkyPark, and the boutique designer goods stores. Of the 7 hotels around the world that we stayed in for our honeymoon, this was the only hotel that did not make any effort to congratulate us or even acknowledge that we were on our honeymoon (champagne, fruit basket, chocolates, anything). We won't be staying here again.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sydneymiffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this review, November 8, 2011
Thank you for your review. We regret to hear that our service standards did not match your expectations. We are always excited to be a part of our guests’ special occasions and allow us to assure you that your most recent experience is not the standard of Marina Bay Sands.

With regards to your feedback on the inconvenience caused by the doorbell in your room, we have brought this to the attention of our Facilities Department. We apologize for any inconvenience caused. Our Team Members from the Front Office Department should have been more accommodating to your needs and requests on your honeymoon.

Service is a priority for us and it is our goal to consistently deliver superior service to our guests. We hope that you allow us to welcome you back for future visits so that you and your partner may regain your confidence in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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