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“Atrocious service at Gattapardo Singapore written to owner and no response!”

Gattopardo Ristorante Di Mare
Ranked #205 of 11,590 Restaurants in Singapore
Certificate of Excellence
Price range: $30 - $100
Cuisines: Italian, Seafood
More restaurant details
Restaurant details
Good for: Special occasions
Dining options: Late Night, Breakfast, Outdoor Seating, Reservations
Neighborhood: Chinatown
Description: Chef Lino Sauro's contemporary Italian and Mediterranean cuisine Gattopardo Ristorante di Mare, is located at the heart of Tanjong Pagar with its historic charm and atmosphere. Seafood has always been the soul and life of South Italy. It is in our hands to preserve this way of life by using only sustainable seafood at Gattopardo. At the end of the day even the smallest things we do make a big difference.
Reviewed November 10, 2012

We have dined at this place several times over past years. This time was legendary!

We arrived to an empty bar and after being ignored by two waiters was eventually served - but asked to moved from one side of the bar to another ( the place was empty)!?

We had reservations and was shown to a bar seat ( next to an empty room)- when reiterated a table reservation we were offered a choice of three!!! So we are literally are walking around the restaurant ... Why she didn't do this in the first place is stunningly ignorant and rude.
Then we ask 3 waiters for a menu and all simply walk past...so we're ignored... Eventually a lady serves us and I explain and point out the waiters who ignore us. The lady apologies and I accept but point out that its the 4th apology by her on the night already and we haven't eaten yet! , menus arrive......almost immediately two glasses of champagne arrive and the waiter tells me they are complimentary. My wife exclaims we have not ordered these...but the double confirmation by the waiter makes it clear. But as this waiter leaves, his superior arrives and says' you've not ordered these' and immediately takes them away....
At this point. We left the restaurant.

Now lets be clear, the senior lady was pretty much on the ball... Food is usually good- fish... But the service was pretty much a disaster, rude, ignorant. In the Singapore with the varied and excellent competition in the market makes this type of performance is pretty much terminal. It really was dreadful.

By the way by the time we left... The people who had reserved the ' half of the bar' which is why we were asked to move.... around 60 people of space.... Still hadn't turned up!!

Gattopardo- good for italian -fish, and disgraceful for service. Clearly it's either a disconnect between front house and kitchen or its a self indulgent team whom have little concept of customer service. My experience is don't bother to find out.....

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4  Thank Seanr1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
linosauro2000, Owner at Gattopardo Ristorante Di Mare, responded to this reviewResponded November 11, 2012

Dear Mr Sean
first of all i really want to thank you to have found the time to write about your very unpleasant experience at Gattopardo!
after a very accurate investigation and double checking with my manager from dining room and Lounge plus CCTV and crossed checked with your review, i m very very embarassed for everything that you had to go through that night!!
basically was a serial of small matters that at the end screwed up the whole situation!
absolutely i won t even try to justify my staff for what happened , but i just want to highlight to few things
1) yes we waiting a big group (Ferrari Club) to use the lounge first and then the whole back area of the restaurant
2)i believe the hostess was a bit in bubbles to accomodate youself just because your reservation it has been made around 6 pm via online reservation website and that time the restaurant was already fully booked ( we always reccommend to call directly the restaurant when is a last minute booking especially on the weekends)
3) normally when someone take me to my table a glass of sparkling without been ordered, means always that is from the house! we still try to understand why the AM take them away ( he in on leave the whole week)
4)wheter the group was in or not at that time, i believe it s just our problem ( actually they arrived just after you walk out the restaurant)we cant control the sharp arriving time of big group!
5) i repeat i don t want to justify our very poor managemnet of that specific situation Mr Sean and please accept my most sincere apologies again! and i want just to let you know that the 4 glasses of wine you consumed that night are on the house of course!
cheers
lino sauro
lino@gattopardo.com.sg
+6594756190

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (261)
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209 - 213 of 261 reviews

Reviewed October 13, 2012

This is my first time here, invited by friends who made reservations during restaurant week. This is a fairly large restaurant, occupying a large section of the hotel lobby, and it has outside seating as well. It was fairly full when we arrived at 830pm so business is doing well. Our initial server, a German guy, started off well by being friendly and helpful. As it was a pre-determined restaurant week menu, the starter come out almost instantly. The parma ham wrapped around the burrata cheese was very good. The next course was a risone pasta with squid and bone marrow butter. The young lady server wasn't good at describing the dish, and luckily a more senior server came by and gave a much better description. The dish was ok. Next was the main course and some of us had the pork, and the others had the drum fish. They felt the fish was average, and the pork was quite well done and tender. Our dessert was a white chocolate dish and it was as good as the parma starter. Overall a good restaurant, though not spectacular

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1  Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

I was pleasantly surprised by Gattopardo. It is the Italian restaurant within Fort Canning Hotel, but it combines a great internal ambience with wonderful outdoor seating

We had a griil for 20 people - beautiful Tuna, italian sausage, seabass, calamari, italian breads and a host of other dishes.

Service was good. The food presentation was good and the wine list one of the most extensive Italian wine lists in Singapore.

THis was a place that was good for young people on a budget (authentic pizzas), romantic evenings for couples or groups such as ours.

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1  Thank mdcryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012 via mobile

I have now eaten here twice, once with friends, who have lived here for the last five years and is also one of their favourite places to eat,and once on my own. Both times the service and food were excellent. The staff were always attentive, no matter how busy they were

The prices are very comparable to some places in Clarke Quarys, which is only a 10 minute walk away, it is worth a visit as you won't be disappointed

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Thank Rob99Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012

Had both dinner and a lunch here. Wasn't expecting an Italian restaurant when we first arrived but were quite impressed by the personable service and the authentic food. Chef introduced himself and, guess what, he's Italian! Looked to be a nice wine selection as well. One table of businessmen at lunch was simply ordering bottles of wine and tasting them.

Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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