We have dined at this place several times over past years. This time was legendary!
We arrived to an empty bar and after being ignored by two waiters was eventually served - but asked to moved from one side of the bar to another ( the place was empty)!?
We had reservations and was shown to a bar seat ( next to an empty room)- when reiterated a table reservation we were offered a choice of three!!! So we are literally are walking around the restaurant ... Why she didn't do this in the first place is stunningly ignorant and rude.
Then we ask 3 waiters for a menu and all simply walk past...so we're ignored... Eventually a lady serves us and I explain and point out the waiters who ignore us. The lady apologies and I accept but point out that its the 4th apology by her on the night already and we haven't eaten yet! , menus arrive......almost immediately two glasses of champagne arrive and the waiter tells me they are complimentary. My wife exclaims we have not ordered these...but the double confirmation by the waiter makes it clear. But as this waiter leaves, his superior arrives and says' you've not ordered these' and immediately takes them away....
At this point. We left the restaurant.
Now lets be clear, the senior lady was pretty much on the ball... Food is usually good- fish... But the service was pretty much a disaster, rude, ignorant. In the Singapore with the varied and excellent competition in the market makes this type of performance is pretty much terminal. It really was dreadful.
By the way by the time we left... The people who had reserved the ' half of the bar' which is why we were asked to move.... around 60 people of space.... Still hadn't turned up!!
Gattopardo- good for italian -fish, and disgraceful for service. Clearly it's either a disconnect between front house and kitchen or its a self indulgent team whom have little concept of customer service. My experience is don't bother to find out.....
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