There is one reason why I am giving a rating of 4 instead of 3 (or even a 2), and her name is Peyton. She saved the rating on this review by making sure her guests were happy. Hopefully the rest of the staff have started being more attentive since my last visit.
Making a short story long, I went for Sunday brunch about a month and a half ago. The selection of food was great, the setting excellent, and my party decided to order free-flow champagne. A word to the wise, if you're in the restaurant business, and several men walk in and order champagne for brunch, they probably do not intend to sip daintily. Rather, they're probably intending to indulge. Correction, they're probably intending to get properly smashed. Don't worry, they have experience, and they probably won't do anything more embarrassing or troublesome than getting the phone number of the nearest cute girl.... But I digress.
Rather than getting off to a proper start however, our glasses ended up empty for a good twenty minutes; on the first glass. We finally were able to wave down one of the wait staff after considerable effort (which was frustrating in and of itself), and it took another ten minutes before they managed to locate a bottle. Needless to say, we were more than a little disappointed, not only that our glasses of "free flow" champagne were going empty, but also at the seeming lack of attention by the wait staff. A poor title at that moment as it seemed none of them were actually waiting.
We assumed that having to ask for champagne (in my experience with other champagne brunches, the staff usually make an effort to ensure that they top up before your glass is empty, and if they don't, they find it rather embarrassing) would have been a wake up call. Sadly, we were mistaken. The scene above played out again on the second glass. True, maybe we drink faster than other people (one of the consequences when Brits and American's get together I suppose) but again, I hadn't seen this poor of service at other restaurants, and I've been to dozens of these brunches.
After this happened the third time, I stopped by the maître d' stand, and mentioned the situation to Peyton. She was very polite, and apologized on behalf of the other staff. She not only went out of her way to make up for the situation, but thereafter, our glasses were topped up regularly.
For the other staff, honestly, she shouldn't have had to say anything, you work at a very nice restaurant, and your guests expect not only good food, but also courteous and attentive service. Sure, many of us may be spoiled drunks when it comes to Sunday brunch, but darnit, that's what we're paying for. It sort of goes with the whole "free flow" concept.
That said, thank you to Peyton and the rest of the staff thereafter for making a concerted effort to make sure we had plenty to drink from that point forward. Your efforts thereafter were pretty good. The food is also excellent, and I thought the singer that day did a great job. Funny, engaging, and a lot of fun.
All in all it turned into a pretty good day, and I look forward to the next trip. Just be sure to keep my glass full!