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Reviewed October 2, 2013

Throughout our stay, we felt that the room service was very prompt upon request. The housekeepers were very friendly and the rooms were very clean amd comfortable.

However, it was unacceptable when the hotel did not have ice at all (and needless to say ice bucket) and in addition, rejected our request to keep a birthday cake in their refrigerator as we were told that they ran out of space. We were told that they would be keeping the cake for us when we called for enquiry the day prior to check-in, thus it was an unpleasant surprise when even the refrigerators of the room service and kitchen ran out of space. The cake was meant to be a surprise hence it was inconvenient for us to place it in the room's cooler. We felt that the hotel had failed to honour when they promised. Two consecutive rejections had ruined our impression of the hotel's service. Furthermore, there were no alternatives given by the staff following the rejection of requests.

On the side note, i believe that a good hotel would go the extra mile and keep track of the guests' birthdays, which i thought Studio M can improve on. This is especially so when we left our room keys in our rooms and went to the front desk for help, and were asked to provide them with the date of birth for identification, which was coincidentally the date of that day. Any alert staff would at least convey a birthday wish but there none. These details were overlooked and it reduced the overall satisfaction level of the experience. I think that such details may not seem as an issue for some but these show that the guests are being recognised, which eventually help to build a pool of loyal customers.

  • Stayed: September 2013
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Thank kassietan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

We enjoyed our two night stay and were very pleased with the location, close to the river which we could explore on foot.

The loft style room is something a bit different. When you first enter the room it feels small, because there is not much space on that level, but the upstairs bed area is cosy and comfy. The layout of the room is well deigned to maximise the use of the space.

The stairs to the bed are steep and narrow however, and the room would not suit anyone with limited mobility.

The staff were always helpful and efficient. There are plenty of good places to eat along the riverfront.

  • Stayed: July 2013, traveled as a couple
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Thank Millarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

room was sufficient for couple stay, though a little small. Separate shower and toliet were both a little space constraint. Otherwise, very pleasant stay and quality room service for the amount you are paying. Location wise, very convenience as it was close to clarke quay and many cafes nearby

  • Stayed: September 2013, traveled as a couple
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Thank may m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

This hotel is nicely located near the Singapore river, with lots of restaurants and bars. The rooms are quite small, especially the shower and the toilet..
If you are on a business trip and depend on a good internet connection, then this hotel might not be your first choice, as the WiFi in the room is really bad.

  • Stayed: September 2013, traveled on business
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Thank Fewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

A little bit far for a walk to metro stations and need taxi for travel.Enjoyable room accomodations tructure with 2 levels in a room. A bed is fit on the upper level while a shower box and a toilet box are located on the lower level. desk is widely designed and good for works. The hotel is good for a short stay for a couple of days. The free coffee service at the lobby is very good. The coffee was very fresh and fine.

  • Stayed: September 2013, traveled on business
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Thank MIYAZAKI_MASAMICHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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