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“Horrible!”

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Santa Grand Hotel Bugis
Ranked #115 of 306 Hotels in Singapore
Montreal, Canada
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Horrible!”
1 of 5 bubbles Reviewed April 21, 2013

This hotel is simply disgustingly dirty. The sheets were OK (I put a scarf on the sheets to sleep on them and slept with clothes on), but the bed cover was stained not to mention the walls of the room were covered with dirt so much that there were lots of black spots on them! If you want my advice pay a little bit more to enjoy your stay in Singapore; I think it's worth to pay more. The breakfast has a very small offering although it's OK if you like eggs and toasts only (or noddles and rice in the morning). Don't base your decision on the picture they post on their website. The lobby is fine and hotel exterior too but rooms are nasty! Not to mention the towels were also gray and stained ...

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Valo_voyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 28, 2013
Dear Valued Guest,

Thank you for your valuable feedback. We are disappointed that we did not meet your expectation during your stay with us.

Please accept our apologies that some of the linens provided during your stay was below our usual high quality. We are actively working with our housekeeping team to ensure our standards of cleanliness and comfort are consistently met. As well, we have addressed your concerns with our laundry vendor and reviewed our internal procedure to ensure our high standards are met at all times.

Thank you again for your constructive feedback and we hope to have a chance to host you again.

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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982 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (227)
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English first
Jeddah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 15, 2013

Good location - walking distance to bugis mrt station / bugis street / mustafa mall. Food joint also nearby and affordable. The room we stayed in is very nice but not the expectation (i mean the space). One of the staff i met is very friendly. i recommend this hotel for short stay in singapore. You don't need a very expensive hotel - you just need to rest for another whole day adventure.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3GSJeddah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 21, 2013
Dear Valued Guest,

Thank you for recommending us! Indeed, our hotel location is perfect for both leisure or business travelers as everywhere are just within walking distances. We are delighted to know that you have enjoyed your stay with us. We will definitely share your positive comments to the team.

Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back with us soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 14, 2013

Returned 2nd time as we love the fact that some rooms came with balcony - well we just love a good fresh sunshine air, & we realised balcony room is a rare feature for a mid-range hotel in Singapore! At first, were a bit disappointed to find out that balcony rooms were not available during the dates we had chosen, however much to our delight, a call to hotel on the day of check-in, answered by frontdesk, Grace, just made our weekend a reason to smile a whole lot more, as she was very kind to accord to our request for a balcony room for our 2nd & last night. Needless to say, a lovely hotel with fairly reasonable rates & excellent service! Breakfast could be improved further with serving good halal foods instead so as to cater for the Muslims guests due to the vicinity area in Arab/Bugis Street, otherwise just hop outside the area & spoilt yourselves with lots of halal eateries around.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AyuD10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 21, 2013
Dear Valued Guest,

Thank you for your great review. We are delighted to know that our team provided a prompt and attentive service that make your stay memorable. Your valuable compliments on Grace have been passed on the the management to recognize her effort. We are sure that she will be even more motivated in maintaining a high level of customer service.

Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
4 of 5 bubbles Reviewed April 4, 2013

Singapore accommodation is pricey. I would recommend the Santa Grand Bugis to anyone wanting to limit expenditure and still stay in a modern comfortable hotel in a good location. There is free wifi and free local calls, plus a pool on the roof. The shower in my room was also excellent. The local area is great for drinking and dining -check out the area around Arab Street. The MRT station is a few minutes down the road or you can ask the hotel to call you a cab. Basically everything you need. My only suggestion for improvement would be my room needed one extra spot light -it was a tad too dark in the evening, but it was hardly a big problem. The breakfast isn't the best I have ever had, but it's included in the room rate and is adequate. Service throughout was great.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank computerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 17, 2013
Dear Valued Guest,

Thank you for recommending us! Indeed, our hotel location is easily accessible with MRT station, Arab Street and other attractions just a stone throw away. We are delighted to know that you had a pleasant stay at our hotel and are satisfied with our location, amenities and service. We will also look into the point that you raise personally and continue improve it.

Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back with us soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 4, 2013

I came with the travel agency and I need to call my tour guides from my room. I call the reception which should be operating 24/7 for 2 times. First, noone answered.. later a guy picked up the phone and I asked the simple question that every reception should know.. (room number of my tour guide).. the first time he spilled randomly a couple rooms. I tried and I was so sorry for the guests I called because it was early in the morning. I called him back and asked for the exact room he said "I don't know!" .......This is why I'm writing this post.

However, the room was very clean and comfortable. It's the only thing that cheer me up when I thought about my experience there.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tourist_Heart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 10, 2013
Dear Valued Guest,

Thank you for your valuable feedback and noted some positive points of Santa Grand Hotel Bugis.

We are sorry to hear about your unpleasant experience and we have identified opportunities and have taken corrective actions to improve our process of handling phone call. We strive constantly to improve our services hence we are encouraging our staff to take more initiatives to speak out and find out how to address the needs of our guests.

Thank you again for your constructive feedback and we hope to have a chance to serve you again at Santa Grand.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

Stayed at Santa Grand during my trip to Singapore with my wife. We booked the room through booking.com. Upon our arrival we were surprisingly offered early check-in. Rooms were small but clean and comfortable. Our room had a big window with street view.

The breakfast (buffet) was included in the fare. It was tasty and sufficient.

WiFi was free.

The location was perfect. The hotel is 2 minutes walk away from the Bugis MRT station. Little India, China Town and Arab street were nearby. Marina Bay, HarbourFront area are also easily approachable through MRT and other public transport services.

In my opinion it was truly a 'value for money' experience. The hotel is also family friendly.

Room Tip: Take a road side room for a better view
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank arbabalikhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 4, 2013
Dear Valued Guest,

Thank you for your wonderful review. Indeed, our hotel location is easily accessible with MRT station, Arab Street and other attractions just a stone throw away. We are extremely pleased to know that you had a comfortable and enjoyable stay with us.

Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We stayed a couple of nights. We weren't expecting the Sheraton. We stayed in one of the basement rooms. Excellent wifi is included. The room was clean and comfortable. Although the only disappointment was some mold spores around the bathroom sink and the shower looked like it could've needed a refreshing touch up by the handyman. Noise from the road is quite noticeable. The staff were very friendly and helpful and offered some good advice on what to see. A one way ride to Changi Airport on the MRT at nearby Lavender was $2 SG.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesNguyenMelbAu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this review, April 4, 2013
Dear Valued Guest,

Thank you for your great review. We are delighted to know that our team provided a prompt and attentive service that make your stay memorable.

We appreciate your feedback about the mold issue and we have since rectified it. Thank you for highlighting the matter to us. Located along the bustling street, we recognize that the evenings peak hours will inevitably bring some noise and it can be troubling for some travelers. However, we would be glad to offer and assist our guest for a change of room that is not facing the streets.

Total guest satisfaction is our utmost priority and it is thanks to your constructive feedback that we are able to rectify the issue immediately. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel Bugis

Property: Santa Grand Hotel Bugis
Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Location: Singapore > Singapore > Kampong Glam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Best Value Hotel in Singapore
#77 Business Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 
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Also Known As:
Santa Grand Hotel Bugis Singapore

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