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“Great Location, Excellent Service”

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Santa Grand Hotel Bugis
Ranked #122 of 316 Hotels in Singapore
Reviewed January 8, 2013

Room we received was fairly small for two people with large cases, however with a bit of rearranging was fine. The door system beeps unusually. It beeped in the middle of the night after I heard someone entering their room next door. strange. Nonetheless very clean and comfortable with small fridge, handy for drinks and extra milk. Loved the traditional breakfast, always cereal toast, eggs and baked beans available. Nice espresso machine too! Thanks for the kind service and keeping our bags the day of departure.

  • Stayed: January 2013, traveled with family
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1  Thank Jerss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded January 10, 2013

Dear Valued Guest,

Thank you for your great review! We are glad to know that you have enjoyed your stay with us and pleased that you liked the hotel's location and our breakfast. Kindly check out our other Santa Grand hotels in chain that may interest you as well. Thank you again for sharing your experience with us on TripAdvisor and we look forward to have you back with us soon!

Regards,
Hotel Management Team

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Reviewed December 21, 2012

We were sent to this hotel as the Santa Grand East Coast lost our Asia rooms booking. It was not what we expected The room was in the annexe, the carpet was very soiled, there were only 2 threadbare towels and the restaurant - well!! We were too tired to eat on our arrival but when we went for breakfast next morning found ourselves in a communal canteen - one long table down the centre of the room and no room to move. And they had the nerve to charge us the same amount as the better hotel in East Coast Road.

Stayed: November 2012, traveled as a couple
1  Thank terriade_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded January 2, 2013

Dear Valued Guest,

Thank you for your review. We are dissapointed we did not meet your expectation during your stay with us. However, please accept our apologies due to number of changes to travel agent plans which affected your booking and being transferred to an alternative hotel. As well, we have counselled our staff on better service and It is through such feedback like yours that we can continue to improve and serve our guests with a high standard of service.

If you would like to discuss this further, please do not hesitate contact us at santagrand@santa.com.sg. Once again, thank you for your valuable feedback and we hope to have a chance to host you again.

Regards,
Hotel Management Team

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Reviewed December 19, 2012

Nice hotel. Although Small rooms, but value to money. Very neat and clean.
Staff is amazing and very cooperative. Thanks to them.
Nice location near Bugis Street.
Availability of Cloak room is also good.

I only request them that they have to include the Vegetarian option in morning breakfast.

  • Stayed: November 2012, traveled as a couple
    • Value
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1  Thank adhiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded December 19, 2012

Dear Valued Guest,

Thank you for patronage at Santa Grand Hotel Bugis. We are glad to know that you have enjoyed your stay with us and pleased to know that our staff has provided an excellent service to the customers.

Our breakfast serves basically local food to cater for a wide preference of our guests, however, we had served guests with vegetarian food before upon their request. We will actively look out for guests requiring this dietary preference and personalize our food accordingly as part of our continuous improvement efforts to make their stay more pleasant and enjoyable one.

Once again, thank you for sharing your experience with us on Tripadvisor. Please state your preference on your next booking with us, we will try fulfil your request and look forward to welcoming you back soon!

Regards,
Hotel Management Team

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Reviewed November 30, 2012

Santa Bugis is nice hotel in budget category. Rooms are small but clean and breakfast is good. Hotel is all so located near Bugis junction and metro station. Near hotel is several great small shops and restaurants to visit.
Overall we can recommend this little hotel for those who like rest and sleep well after a long day in town.

  • Stayed: October 2012, traveled solo
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3  Thank 603Tipa603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded December 4, 2012

Dear Valued Guest,

Thank you for your great review! We are glad to know that you have enjoyed your stay with us and pleased that you liked the hotel's location and our breakfast. Please check for the lowest rate at our hotel website for your next visit. We look forward to have you back with us soon!

Regards,
Hotel Management Team

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Reviewed November 29, 2012

PROS - A reasonably priced budget hotel with no frills. Room and toilet are clean, and I love the rain shower in the bathroom! Location wise - close by to Arab St where there are loads to choose from for your taste buds.

CONS - bedding and towels looked dated worn out, they should change it by now. The previous guest "left" their food and drinks in the minibar fridge!! Obviously Madam Housekeeping did not do a thorough check when she did her rounds, so we had to personally get rid of it. Being not a very fussy person, this was not taken too seriously. But someone else might, so be care Santa Grand - consider yourself lucky this time!

  • Stayed: November 2012, traveled with friends
    • Value
    • Location
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4  Thank Midnite77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded December 2, 2012

Dear Valued Guest,

Thank you for your wonderful review! We are glad to know that you have enjoyed your stay with us. Indeed, our hotel location is perfect for both business and leisure traveller, everything are just within walking distance.

We appreciate your feedback about the towels and lines, we will look into it and make improvement. As regards our housekeeping, it was a housekeeping slip-up and we have since counselled them, and we will continue to work hard to improve our overall service level.Thank you for highlighting this matter to us and your feedback will motivate us for further improvement.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team

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Reviewed November 25, 2012

The room we got was on 2nd floor with nice virw to the street. The room was too small for us who were travel with 17 months baby girl. Perhaps the receptionist could be more child friendly sensitive and tried to find us larger room with the same rate. Anyway, the room is clean, with good strong hot shower.
With reasonable breakfast and reasonable facilities in the room, Santa Grand is a quite good choice. The only negative point is the hotel distance from Bugis MRT station is quite far and seems difficult to find taxi on that area

  • Stayed: November 2012
    • Value
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    • Rooms
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Thank onsenttommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded November 26, 2012

Dear Valued Guest,

Thank you for your great review! We are glad to know that you have enjoyed your stay with us. We will definately share your postive feedback with the team.

In fact, Santa Grand Hotel Bugis is only 10 mins walking distance to Mrt station. However, it may seems far for some travellers but guest can take cab from the main street as there are plenty of cabs during the off peak hours. As well, guest could seek for our front desk assistance on calling a cab.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to have you back with us soon!

Regards,
Hotel Management Team

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Reviewed November 23, 2012

Its cheap compared to other value hotels in Singapore and the rooms are definitely bigger. It comes with breakfast too at only $122 (all inclusive). Its a simple breakfast with limited selections but the foods were pretty decent.

I would definitely come back here again.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank icecool027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Bugis, responded to this reviewResponded November 25, 2012

Dear Valued Guest,

Thank you for your great review! We are glad to know that you have enjoyed your stay with us. Please check for the lowest rate at our hotel website for your next visit. We look forward to have you back with us soon!

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel Bugis

Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Location: Singapore > Singapore > Kampong Glam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Best Value Hotel in Singapore
#77 Business Hotel in Singapore
Price Range: $78 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 
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Also Known As:
Santa Grand Hotel Bugis Singapore

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