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977 - 982 of 1,225 reviews
Reviewed July 31, 2012

It was my friend's idea to book this place. My first expression was the location of the hotel is near the MRT, and near the shopping areas. Not bad. Just a few blocks away. The people are friendly and hospitable. Our room is located in the basement, so our room does not have a window, but I didn't mind, coz I don't like waking up when the sunlight is too bright. Room is very clean and spacious, and so is the toilet and bathroom. Every day they clean our room, change the sheets and towels. Thumbs up to cleanliness. They also have free wifi. We also have a free breakfast buffet from 7am -10am. Food is ok. On our last day, we were given a free cab to the airport. Price is 145SGD per night. Not bad. To me, I like the hotel and their services, no disappointment. I'd still choose this hotel when I come back to SG.

Date of stay: July 2012
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6  Thank Konichi07
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded July 31, 2012

Dear Valued Guest,

Thank you for your compliment. We are glad to know you have enjoyed your stay with us.

At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Once again, thank you for your wonderful review and sharing your experience with us on Tripadvisor. We really look forward to welcoming you again in the near future.

Best Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2012

In general, the hotel was ok. I've been to Singapore several times but it was my first time to stay in a hotel. I was staying with my sister on my previous visits. So, I don't really have a comparison of this hotel with other hotels in Singapore.

The breakfast they offer was good except that they don't really change the menu. So every morning you get to eat the same stuffs.

The room my friend and I stayed in was quite small. The bed and everything else is very small too.

Our room is in the end of the hallway. The wifi signal is very poor. You would have to stand by the door to be able to connect with the internet!

The location of the hotel would require around 15-20 mins walk to the Bugis Junction. There is a subway within walking distance too. The surrounding of the hotel is very quiet specially at night.

The hotel staffs were very kind. They were very helpful.

Room tip: Better not to choose basement rooms..
Date of stay: November 2011
  • Trip type: Traveled with friends
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1  Thank ihui
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded July 31, 2012

Dear Valued Guest,

Thank you for your review and we are glad to know that you have enjoyed your stay with us.

At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Thank you again for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

stayed in this hotel in dpauls group tour for 3 nights in room 101 and 102. i realy find only one problem in 101 that is of ants and mosquitoes howevr location is good and so the approach to indian restros

Date of stay: March 2012
    • Value
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Thank Puneet J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded June 24, 2012

Dear Valued Guest,

First of all, thank you for your patronage at Santa Grand Hotel Bugis.

At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

We appreciate your feedback about the ants and mosquitos which has since been rectified.

Thank you again for your feedback and for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future

Regards,
Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2012

I spent 3 nights here on a short holiday with my sister- overall felt it was good value for money. Clean, modern rooms although very small. The swimming pool was under maintenance whilst we were there, and will be for the next 3 months which is something we wish we had known before staying as this was the main reason we booked. The breakfast was a mixed selection... Toast, cereal, coffee, orange juice every morning, then different Asian foods like egg fried rice, fried fish, fried chicken. Staff friendly, but were unable to give us information about transport to tourist attractions ( we asked about getting to the zoo, to sentosa island and then getting a bus into Malaysia. Unable to help with any of these things). Perhaps there was a communication barrier. Not hugely relevant, but something I found amusing- one of the staff asked if I'd been drinking one morning. I was a bit surprised, given that it was 9am and asked why. She replied 'because your face is so pink!'. I am blonde, with fair skin, so am often a bit pink in the Singapore climate... I found this funny, but in future would advice the staff not to comment on their guests skin colour, because I think some people wouldn't have taken this so well!!

Overall though, and enjoyable stay. Thank you.

Date of stay: June 2012
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2  Thank charliepat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded June 14, 2012

Dear Valued Guest,

First of all, thank you for your patronage at Santa Grand Hotel Bugis.

We are glad to know you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

We appreciate your feedback on our service staff's comments and have counciled them about making remarks that may be sensitive to customers. We shall continue to strive for better customer service and relations.

Thank you again for your suggestion and for sharing your experience on TripAdvisor. We really look forward to welcoming you again in the near future.

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2012

wake able distance from restaurants,we stayed for 3 nights, bathroom was very clean. only problem was that we had to carry our luggage upstairs with out lift. (as we stayed in the old building i hope). Restaurant was fine,as we were veg we hadno option but only bread & fruits.. Even noodles had egg in it. Rest was fine.

Room tip: choose the 1st floor
Date of stay: May 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank yushamayya
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded August 26, 2012

Dear Valued Guest,

Thank you for your wonderful review. We're glad to know that you had enjoyed your stay with us. Once again, thank you for sharing your experience with us on Tripadvisor. We really look forward to welcoming you again in the near future.

Regards,

Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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