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Rest Bugis Hotel
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Reviewed July 29, 2012
3 nights in Santa Grand Hotel Bugis

In general, the hotel was ok. I've been to Singapore several times but it was my first time to stay in a hotel. I was staying with my sister on my previous visits. So, I don't really have a comparison of this hotel with other hotels in Singapore.

The breakfast they offer was good except that they don't really change the menu. So every morning you get to eat the same stuffs.

The room my friend and I stayed in was quite small. The bed and everything else is very small too.

Our room is in the end of the hallway. The wifi signal is very poor. You would have to stand by the door to be able to connect with the internet!

The location of the hotel would require around 15-20 mins walk to the Bugis Junction. There is a subway within walking distance too. The surrounding of the hotel is very quiet specially at night.

The hotel staffs were very kind. They were very helpful.

Room tip: Better not to choose basement rooms..
Date of stay: November 2011
  • Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded July 31, 2012

Dear Valued Guest,

Thank you for your review and we are glad to know that you have enjoyed your stay with us.

At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

Thank you again for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future

Regards,
Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012
average

stayed in this hotel in dpauls group tour for 3 nights in room 101 and 102. i realy find only one problem in 101 that is of ants and mosquitoes howevr location is good and so the approach to indian restros

Date of stay: March 2012
    • Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded June 24, 2012

Dear Valued Guest,

First of all, thank you for your patronage at Santa Grand Hotel Bugis.

At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

We appreciate your feedback about the ants and mosquitos which has since been rectified.

Thank you again for your feedback and for sharing your experience on TripAdvisor.

We really look forward to welcoming you again in the near future

Regards,
Hotel Management Team

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Reviewed June 10, 2012
Good value for money, clean rooms

I spent 3 nights here on a short holiday with my sister- overall felt it was good value for money. Clean, modern rooms although very small. The swimming pool was under maintenance whilst we were there, and will be for the next 3 months which is something we wish we had known before staying as this was the main reason we booked. The breakfast was a mixed selection... Toast, cereal, coffee, orange juice every morning, then different Asian foods like egg fried rice, fried fish, fried chicken. Staff friendly, but were unable to give us information about transport to tourist attractions ( we asked about getting to the zoo, to sentosa island and then getting a bus into Malaysia. Unable to help with any of these things). Perhaps there was a communication barrier. Not hugely relevant, but something I found amusing- one of the staff asked if I'd been drinking one morning. I was a bit surprised, given that it was 9am and asked why. She replied 'because your face is so pink!'. I am blonde, with fair skin, so am often a bit pink in the Singapore climate... I found this funny, but in future would advice the staff not to comment on their guests skin colour, because I think some people wouldn't have taken this so well!!

Overall though, and enjoyable stay. Thank you.

Date of stay: June 2012
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santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded June 14, 2012

Dear Valued Guest,

First of all, thank you for your patronage at Santa Grand Hotel Bugis.

We are glad to know you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay.

We appreciate your feedback on our service staff's comments and have counciled them about making remarks that may be sensitive to customers. We shall continue to strive for better customer service and relations.

Thank you again for your suggestion and for sharing your experience on TripAdvisor. We really look forward to welcoming you again in the near future.

Regards,
Hotel Management Team

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Reviewed May 17, 2012
spacious ,good location

wake able distance from restaurants,we stayed for 3 nights, bathroom was very clean. only problem was that we had to carry our luggage upstairs with out lift. (as we stayed in the old building i hope). Restaurant was fine,as we were veg we hadno option but only bread & fruits.. Even noodles had egg in it. Rest was fine.

Room tip: choose the 1st floor
Date of stay: May 2012
  • Trip type: Traveled with family
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santagrandhotels, Hotel Management Team at Rest Bugis Hotel, responded to this reviewResponded August 26, 2012

Dear Valued Guest,

Thank you for your wonderful review. We're glad to know that you had enjoyed your stay with us. Once again, thank you for sharing your experience with us on Tripadvisor. We really look forward to welcoming you again in the near future.

Regards,

Hotel Management Team

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Reviewed May 3, 2012
DIGUSTING ROOMS IN BASEMENT FLOOR

First room that entered I see hairs on the floor, dead fly in the basin dirty towel in the washroom floor! I approach the front desk and manage to get a room change with the FO lady going to the room while I went in to the second room given however second room was worst!

Second room with dead fly on the bed and dirty washroom worst thing is I was given a used shampoo! I strongly believe not even a 2star hotel would do this.

I manage to get the lady from the previous room that she's in and her replied was the housekeeping did not clean up the room promptly. Of course I know that but how can they sell a room like this to a guest? This is not acceptable at all!

Date of stay: April 2012
  • Trip type: Traveled on business
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santagrandhotels, General Manager at Rest Bugis Hotel, responded to this reviewResponded May 9, 2012

Dear Mdm,

Thank you very much for your patronage at Santa Grand Hotels and your feedback about our Hotel Bugis. We regret to hear about the unpleasant incident that occurred during your stay with Santa Grand Hotel Bugis.

We sincerely apologize about our inadequate housekeeping effort resulting in the rooms being not in a condition of a hygiene standard that we pursue. Whilst there is no room for excuses, only continuous improvement, our recent shortage of housekeeping staff required us to employ some part-time labour that are not sufficiently trained. We have since counselled our housekeeping team and took corrective actions to rectify the situation.

Your highlighting of the situation has prompted us this positive and we are grateful of your feedback.

Best Regards,

Hotel Management Team

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