The hotel localization is excellent, I can’t deny it. It’s in a really good area, really close to Clarke Quay and Chinatown, close to the subway station as well. Yes, this is the only good thing about this place. Yes, even if it were in the best place of earth and for free, I wouldn't stay there again.
First problem: I had made my reservation for this hotel 6 (six) months in advance, with a note that we were 2 male friends travelling so we wanted 2 single beds. When I arrived, no rooms with 2 single beds were available. Anyway, that was “ok”; those things happen sometimes.
The room was incredibly small. With the bed, bags and 2 people inside, a fly couldn't join us in the room. OK, it was cheap, that was my thought.
Room amenities: TV with no channels working, desk with lamp from a country different from Singapore (socket didn't fit so we had to use our adapters), small closet. Some hangers available. AC. Internet: Free!! It might work in the rooms, if it doesn't, in the hall outside you might find a stronger wi-fi.
Bathroom (see pics): Shower with no stall and no warm water (although there was a decorative thermostat). Flooded bathroom after every shower. Water pressure of the shower and of the tap was more or less the same (really weak). At least Singapore is warm enough to make a cold “shower” acceptable.
If you stay in the room with final “1”, buy ear-plugs. Elevator makes a stunning noise every time it works (and once it runs from the ground floor to the 4th in some long minutes, it bothers you for a long time).
Employees (receptionists): I just realized they existed when the girl from reception kept on calling me in the room from 10 in 10 minutes when I was relaxing (not a joke) “at the management request” to make me go down to the lobby to pay the bill in advance (once I checked in during the night) – After staying there I noticed why they wanted me to pay in advance… I wouldn't be able to run away from there without paying – I must confess I was close to do that even after paying.
Still about receptionists: Poor English, poor education, poor training. They don’t say a simple and polite “hello” when you come in or “goodbye” when leaving. They don’t even look at you or check if you are a guest or not. I just can say the hotel is safe because Singapore is safe, and not because their safety precautions, that don’t exist… anyone can come in. I’m telling about the times there was someone in the lobby… sometimes there was nobody there (see pics, and pay attention that someone had left a bag in the reception probably due to early check in or late check out with nobody taking care of it).
The emergency exit (that I had to use with all my luggage when leaving the hotel because the elevator stopped working) faces the street, and that door was never locked. Anyone could easily use it to reach the rooms (well, it’d be unnecessary once receptionists don’t pay any attention in any way – it’d be easier to possible muggers to use the elevator).
During the night, the receptionists lay down in the lobby sofa to take a nap or play in their mobile phones.
I don’t usually write bad reviews here, If I do, it’s because I feel in obligation to warn people about serious problems, and it applies to this hotel.
My suggestion: Stay in a Hostel. It’s gonna be about the same price, and surely with much better conditions and even comfort.
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- Also Known As:
- Hotel Conforto Singapore