The few important aspects of customer servicing is,
- Product knowledge
- Care & Concern for your guests
I would like to commend the two guys of Wangz Hotel, Mark from the front desk reception and Jufri, Assistant Manager for those points listed above have been fully showcased by these two gentlemen. What started out as a research for a nice weekend getaway got a little difficult as all the other hotels like Link Hotel and Scarlet Hotel Singapore didn't quite have very good staff who can handle conversations very well.
Let me proliferate my point. I spoke with Mark at about 4 to 5 plus in the morning after getting horrible, impatient and lousy language spoken replies from the other two hotels. He was very knowledgeable on the room amenities, cost price of each room and even down to the room size. He spoke with such patience and explained every detail to me carefully and cheerfully, given the time of the night. The other two hotel receptionists had to put me on hold for the various questions I asked, which were standard questions by the way and each time when they are back in the conversation, they sound impatient and quite eager to end the call. But not with Mark. He even told me which room was more cost effective and which had better view of the city streets. Can you imagine this, a service staff who is more interested in making sure my stay was a happy and worthwhile one and not considering the overall cost price of what I'd be paying? Now, that's what I call excellent service! My decision to finally have my weekend stay with Wangz Hotel was largely due to Mark's professionalism and patience with me.
Upon my arrival, I was greeted by Jufri who always had his smile ready for us even throughout the stay. He would constantly ask me if my girlfriend and I enjoyed ourselves and was always interested to know how he can further make our stay a pleasant one. He took time to carefully show us all the rooms that the hotel has to offer and even upgraded us to the Balcony room which in my opinion was an excellent room!
The room was spacious, and super chic modern looking. The beds, pillows and blankets were comfy, the TV was huge and was mounted on the wall, lights could all be controlled at the comfort of your bedside. DVD players are by your side where you could get a list of movies from the front desk. The rain shower was an excellent concept that they acquired, giving us guests the feel of tranquility right in the very comfort of our rooms. I love particularly the soft pipe in Jazz music that they have.
Back to the service of the staff. I accidentally broke one of the lamp bulbs and the staff were up in double quick time to repair it for us and even cautioned me to watch my steps in case there were very small pieces scattered around. He took time to vacuum every single area around the table and kept apologising that he is taking a long time. I was touched by the fact that even though it was my fault, he could apologise and say that he felt bad for taking a long time to clean up the place. A huge pity I didn't get his name.
I left the next day with very high hopes of coming back again because my girlfriend and I enjoyed the place tremendously, highly so because of the excellent and simply perfect customer experience that we had.
A month later, I told Jufri that I'd like to book another weekend and I told him it was for my girlfriend's birthday. He went ahead of his jobscope to prepare for us a complimentary cake, asking me which flavour she likes and what her name was. Most places I know would not bother about making sure the flavour of the cake was correct and they would much less bother about the birthday person's name. Jufri was sweet and detailed, making sure that the cake was chocolate and non spongy. He even asked if I'd like wine, sparkling or champagne. This indeed made me feel like a very valued guest to them.
The room I got this time was the Soak Room and it was like a palace. Everything was just like the first room, clean and neat when we arrived and Jufri arranged for the room to be decorated for my girlfriend's birthday! Good job! The bathtub was huge and the water pressure of the washroom was good and strong and the fluctuations of the temperature were quick, unlike other hotels' which takes a longer time.
Overall, my stay has been very pleasant, and I'd like to reemphasize on the top notch service quality from the staff of Wangz Hotel, obviously attributing it to Mark and Jufri. The face of any industry will always begin with the staff that they have and these two chaps are indeed the pride of Wangz Hotel.
Keep up the good work gentlemen and I foresee your hotel to be one of the best if not The Best boutique hotel in Singapore!
- Official Description (provided by the hotel):
- Enter the chic lobby of this luxurious boutique hotel and proceed to your elegant room, which feels more like your own private retreat. WANGZ Hotel, with its ultra-modern interior, is located minutes away from Singapore's main shopping area, major cultural attractions, as well as the banking and financial district. Every room features modern comforts like rain shower, Sealy Posturepedic bed, 37-inch LCD TV, complimentary internet access, iPod docking station, piped-in mood music, complimentary selected beverages from mini-bar, as well as luxurious bath amenities. Guests may also enjoy complimentary shuttle service to the nearest subway station, the financial district and Orchard Road shopping belt daily. ... more less
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- Also Known As:
- Wangz Hotel Singapore